When flying with Air New Zealand, their baggage allowance aligns closely with industry standards, offering reasonable charges for excess baggage. However, there’s a smart way to save: if you book your excess baggage online at least 90 minutes before your international flight or 30 minutes before a domestic flight, you’ll benefit from more affordable rates. Waiting until you’re at the airport can cost you over twice as much. So, planning ahead not only enhances your travel experience but also helps you save on costs under the Air New Zealand Baggage Allowance Policy.
Carry-On Baggage Allowance
Economy Class:
1 personal item (e.g., handbag, duty-free bag, laptop bag) that fits under the front seat.
1 standard carry-on bag with a maximum size of 118cm/46.5in and a weight limit of 7kg/15lb.
Premium Economy, Business Class, Elite/Gold Members, and Star Alliance Gold:
1 personal item (e.g., handbag, duty-free bag, laptop bag) that fits under the front seat.
2 standard carry-on bags, each up to 118cm/46.5in, with a combined weight limit of 14kg/30lb. One of these bags can weigh up to 10kg/22lb.
Lap Infants:
1 car seat and 1 single stroller. These items can be transported as checked baggage free of charge if the aircraft has different storage facilities.
Checked Baggage Allowance
Domestic Flights:
Seat Fare: No free checked baggage.
Seat+Bag Fare: 1 bag.
Flexitime Fare: 1 bag.
Smart Saver Fare: 1 bag.
Flexidate Fare: 2 bags.
International Flights:
Seat+Bag Fare: 1 bag.
The Works Fare: 1 bag (2 bags for flights to Honolulu).
Economy Fare: 1 bag (2 bags for flights to Singapore, Shanghai, Taipei; 2 bags for flights from Australia to the U.S. (excluding Honolulu), Canada, and South Africa).
Works Deluxe Fare: 2 bags.
Premium Economy Fare: 2 bags.
Business Premier Fare: 3 bags.
Business Fare: 3 bags.
Additional Information:
The maximum checked baggage limit is 3 bags per passenger.
Bags exceeding 50lb/23kg or 158cm/62in in size will incur extra charges. Bags over 70lb/32kg must be repacked or sent as unaccompanied baggage.
It’s more cost-effective to purchase extra baggage in advance. Buy up to 90 minutes before departure for international flights or 30 minutes for domestic flights.
Up to 2 wheelchairs and medical equipment can be carried free of charge.
Strollers and car seats for children can be carried free of charge.
Air New Zealand Carry-On Baggage Policy: What You Need to Know
Air New Zealand makes it easy to manage your carry-on baggage with clear guidelines for different travel classes. Here's a quick rundown:
For Economy Class Passengers:
Allowance: 1 standard carry-on bag + 1 small personal item (e.g., handbag, laptop bag)
Size Limit: Standard bag must not exceed 118cm/46.5in in combined dimensions. Small personal item should fit under the seat.
Weight Limit: Standard bag up to 15lb/7kg.
For Premium Economy, Business Premier, and Elite/Gold Members:
Allowance: 2 standard carry-on bags + 1 small personal item
Size Limit: Each standard bag must not exceed
Air New Zealand Checked Baggage Allowance
Understanding your checked baggage allowance with Air New Zealand is essential for a smooth travel experience. Here’s a clear guide:
General Checked Baggage Guidelines:
Weight Limit: Each piece must not exceed 50lb/23kg.
Size Limit: Maximum combined linear dimensions of 158cm/62in.
Allowance by Fare Type and Route:
Domestic Flights:
Seat+Bag Fare: 1 bag
Flexitime Fare: 1 bag
Smart Saver Fare: 1 bag
Flexidate Fare: 2 bags
International Flights:
Seat+Bag Fare: 1 bag
The Works Fare: 1 bag (2 bags for flights to Honolulu)
Economy Fare: 1 bag (2 bags for flights to Singapore, Shanghai, Taipei, and from Australia to the U.S., Canada, and South Africa)
Works Deluxe Fare: 2 bags
Premium Economy Fare: 2 bags
Business Premier Fare: 3 bags
Business Fare: 3 bags
Important Notes:
Excess Baggage Fees: Charges apply for bags over the weight or size limits.
Maximum Bags: Up to 3 checked bags per passenger.
Advance Purchase: Buy extra baggage in advance for cheaper rates.
If you need to carry more or have special requirements, check out Air New Zealand’s options or consider upgrading your fare for additional benefits.
Air New Zealand Baggage Perks & Policies
Airpoints Elite, Gold, and Koru Members:
Extra Checked Bag: Enjoy one additional free checked bag (up to 70lb/32kg) with Economy and Premium Economy fares.
Fast Bag Service: Pick up your bag swiftly from the Fast Bag area on direct regional flights if:
Your fare includes only one checked bag (seat+bag, flexichange, or flexirefund).
The bag is under 33lb/15kg and not oversized.
There are no stopovers or connections.
The bag doesn’t contain restricted items like spare batteries.
International Travel:
Domestic Flight on an International Ticket: Benefit from international baggage allowance throughout your journey.
Excess Baggage Fees:
Overweight Bags: Charges apply for bags over 50lb/23kg but under 70lb/32kg. Bags exceeding 70lb/32kg must be repacked or sent as unaccompanied baggage.
Oversized Bags: Bags over 158cm/62in (L+W+H) incur additional fees.
Additional Info:
Car Seats & Strollers: Free to carry for children.
Wheelchairs/Medical Equipment: Up to 2 items can be carried free of charge.
Multi-Carriers & Regulations:
Single-Ticket Journeys with Multiple Airlines: The baggage allowance of the most significant carrier applies, with exceptions:
U.S./Canada: The first marketing carrier’s rules apply.
Brazil: Two free checked bags (up to 70lb/32kg each) apply for the whole journey.
Save on Excess Baggage:
Prepaid Extra Bag: Purchase in advance for the best rates.
Air New Zealand Baggage Fees
Avoid Extra Charges:
Free Allowance: Stay within your free baggage limit to avoid additional fees.
Excess Baggage Costs:
Extra Bags: Charges apply for bags beyond your free allowance.
Overweight Bags: Fees depend on how much your bag exceeds the weight limit.
Oversized Bags: Fees are applied to bags that exceed size limits.
Fee Details:
Country of Departure: Fees vary based on your departure country.
Payment Timing: Save by paying in advance (prepaid baggage fees) rather than at the airport.
Check the specific tables for detailed fees based on your route and payment method.
Handling Delayed Baggage: Quick Guide
If Your Bag Doesn’t Arrive:
Report Immediately:
Head to the Baggage Service Office upon arrival.
Obtain a mishandled baggage report with a file reference number.
Keep Important Documents:
Hold onto your mishandled baggage report.
Save all receipts for replacement or emergency items.
Keep your airline ticket, baggage receipts, and excess baggage coupons.
Contact and Tracking:
For International Flights: Call or email the Baggage Services Office within 21 days of arrival with your file reference number.
For Domestic Flights: Email the Baggage Services Office within 30 days of arrival.
Track your baggage status online using your file reference number.
Updates and Delivery:
Air New Zealand will contact you when your baggage is located and arrange delivery to your specified address.
Opt to receive daily updates via SMS or email.
Address and Contact Details:
Ensure your contact details are correct. Update any changes in your delivery address via Air New Zealand’s online baggage tracing service or inform the Baggage Services Office.
Emergency Expenses:
If you're away from home and the baggage isn’t delivered within 24 hours, you may be eligible for emergency expenses. Contact the Baggage Services Office or your insurance company if applicable.
Claim Process:
After 5 days, fill out the Claim Form received on arrival or download it from the website and email it to your nearest Baggage Services Office.
If your baggage isn’t found within 21 days, your claim will be processed, and Air New Zealand will continue its search.
Compensation for Damaged Baggage
If Your Baggage Arrives Damaged:
Report Damage Promptly:
Email the nearest Baggage Services Office within 7 days of receiving your damaged baggage.
Assessment and Replacement:
A staff member will evaluate your claim and decide on either replacing the bag (minus depreciation) or processing compensation according to the guidelines.
Time Limits for Reporting:
Domestic Flights (No International Connections):
Damaged Baggage: Report within 30 days of collecting your bag.
Delayed Baggage: Report within 21 days from when your bag was due to be available.
International Flights:
Damaged Baggage: Report within 7 days of collecting your bag.
Delayed Baggage: Report within 21 days from when your bag should have been available.
Ensure you adhere to these time limits to facilitate a smoother compensation process.
Frequently Asked Questions On Air New Zealand Baggage Policy
What are the size limits for baggage on Air New Zealand?
Each checked-in bag can be up to 158 cm (62 inches) in total dimensions. If your bag exceeds this limit, you can pay for it either at the airport or during the check-in process.
How much does it cost to check an extra bag on Air New Zealand?
Under Air New Zealand Baggage Allowance Policy, when departing from the United States to any international destination, the fees for additional baggage are as follows: For one extra bag, the cost is USD $180; for two extra bags, it is USD $400; and for three extra bags, it amounts to USD $660. If your baggage exceeds 23 kg but is under 32 kg, or if it is oversized, an additional fee of USD $180 will apply.
What are the baggage costs for Air New Zealand?
For details on baggage costs, visit Air New Zealand’s website or reach out to their customer support team directly.
What are the baggage fees for international flights with Air New Zealand?
For complete details about the baggage fees, you can check out the airline's official website or can contact their customer support team or dial +1-866-410-8128 for instant support.
What is the maximum baggage weight allowed on Air New Zealand?
Economy Class passengers can carry up to 7 kg (15 lb) of carry-on baggage. Premium Economy passengers are allowed a total of 14 kg (30 lb), with one item weighing up to 10 kg (22 lb).
What are the baggage dimensions allowed on Air New Zealand flights?
For checked-in bags, the maximum combined linear dimensions (length + width + height) allowed is up to 158cm (62 inches) per bag.
What are the baggage prices for Air New Zealand flights?
The baggage prices for Air New Zealand flights vary based on your route and the number of bags. It's cheaper to purchase extra baggage in advance rather than paying at the airport. For detailed pricing, please refer to Air New Zealand baggage fee schedule on their official website or contact their customer service for the most accurate information.
What are the baggage requirements for Air New Zealand flights?
Air New Zealand’s baggage weight limits vary depending on the class of service and fare type. To find detailed information about baggage weight requirements, visit Air New Zealand’s official website or contact their customer service team for assistance.
How do I add extra luggage to Air New Zealand?
According to Air New Zealand Baggage Allowance Policy, you can purchase prepaid extra bags during the booking process. This option is available up to 90 minutes before the departure time of international flights and up to 30 minutes before domestic flights.
How do I file a lost baggage claim with Air New Zealand?
If your baggage is lost, immediately report it to the Baggage Service Office at the airport upon arrival.
What are the excess baggage charges on Air New Zealand?
Air New Zealand's excess baggage charges depend on your route and when you pay the fees. In order to check the baggage fees, please visit Air New Zealand’s official website or you can call their customer service team for an instant answer.
+1-866-410-8128
