Under Air New Zealand Cancellation Policy, there are specific rules and regulations that every passenger must follow before proceeding with the cancellation process. Understanding these policies is crucial before purchasing a flight ticket or selecting seats, as it will help ensure a stress-free journey. This includes knowing the timeframes for cancellations, any applicable fees, and the process for requesting refunds.
Air New Zealand Flight Cancellation Policy: What You Need to Know
Air New Zealand offers flexibility for cancelling flights, but the specifics depend on your ticket type and circumstances. Here’s a quick guide to understanding their cancellation policy:
When You Can Cancel and Get a Refund:
Air New Zealand’s Responsibility:
Flight Cancellation: If Air New Zealand cancels your flight and can't rebook you.
Missed Connections: If a delayed flight causes you to miss a connecting flight with Air New Zealand.
Flight Delays: If your flight delay forces you to cancel.
Denied Boarding: If you’re denied boarding despite having a valid ticket.
Failure to Land: If your flight fails to land at your intended destination or stopover.
Significant Time Changes: If a major schedule change makes your new flight unacceptable.
Seat Issues: If you don’t get the seat you purchased.
Your Ticket Type:
Refundable (Flexi) Tickets: Cancel before departure for a full refund.
US Tickets: Cancel within 24 hours of booking if purchased at least 7 days before departure.
Compassionate Grounds: If you’re facing illness, financial hardship, or other qualifying reasons, and the airline agrees.
EU/UK Flights: Under EU Regulation 261/2004, if your flight is canceled within 14 days, you’re denied boarding, or your flight is delayed by over 3 hours.
Buenos Aires Route: For flights to/from Argentina on the cancelled Buenos Aires route.
Cancellation Details by Ticket Type:
Global Flexi Fares: Fully refundable.
Global Saver Fares: Refundable if canceled at least 1 day before departure. Fees are NZD 150 (Economy), NZD 200 (Premium Economy), and NZD 250 (Business Premier). Non-refundable otherwise.
Long-Haul International Flights (Before June 30, 2022): Can be changed without a change fee, but fare differences apply.
Domestic Flights (New Zealand): Only Flexi fares are fully refundable.
Trans-Tasman Flights: Only Flexi fares are fully refundable. Upgrading from Smart Saver to Flexi means only the upgraded portion is refundable.
Island Flights: Only Flexi fares are fully refundable. A NZD 200 cancellation fee applies for December and January bookings to/from Niue, Tonga, Rarotonga, and Samoa.
Premium Economy and Discounted Business Class: Typically Flexi fares, but discounted fares follow Smart Saver rules.
Important Notes:
No-Shows: Generally non-refundable except for Flexi fares.
Fare Upgrades: Upgrading to Flexi from a lower fare makes only the upgraded portion refundable.
For the latest details or specific circumstances, it’s always best to check directly with Air New Zealand.
Air New Zealand 24-Hour Cancellation Policy
Air New Zealand offers a flexible 24-hour cancellation policy for long-haul international flights, making it easier for you to manage your travel plans. Here's how it works:
Eligibility:
Ticket Purchase: You must buy your long-haul international flight ticket at least 7 days before departure.
Cancellation Window: You can cancel your ticket within 24 hours of purchase, no matter what type of ticket you have.
What Qualifies as Long-Haul International Flights:
Included: All international flights except those between New Zealand, South Pacific Islands, Australia, Bali, and Honolulu.
This policy ensures that if your plans change soon after booking, you have the option to cancel with peace of mind.
Air New Zealand Refund and Cancellation Policy
How Refunds Are Calculated
The amount you’re refunded depends on the type and usage of your ticket:
Fully Unused Ticket: You’ll receive a full refund of the ticket price, subject to ticket rules.
Partially Used Ticket: You’ll be refunded the greater of:
The cost from the interruption point to the final destination.
The difference between the total ticket cost and the value of the consumed portion.
Refunds include airline charges and taxes but exclude cancellation fees.
How Refunds Are Processed
Refund Method: You’ll be refunded in the same currency and payment method used for the purchase. If you used Airpoints Dollars, the refund will be in Airpoints Dollars.
Travel Credit: In cases beyond Air New Zealand’s control (e.g., weather, strikes), you’ll receive a travel credit valid for 12 months, minus any service fees.
Refund Request: Apply for refunds before your ticket expires. Refunds are not available for tickets held in credit.
Refund Exceptions
Refunds may be denied if:
You used your ticket as proof of departure from the country.
You were refused boarding because of your conduct.
Your flight was canceled due to a medical emergency.
How to Apply for a Refund
Direct Booking: Request refunds online via Manage Booking or email refunds@airnz.co.nz.
Travel Agent Booking: Contact the agent or third-party website where you booked your ticket.
How to Cancel a Flight Online
Online Cancellation: Visit Manage Booking on Air New Zealand’s website if you booked directly through them.
Steps:
Go to AirNewZealand.com
Select Manage Booking
Enter your booking reference and family name
Follow the prompts to cancel your flight
Refunds: After canceling, you'll receive a refund or flight credit, minus any applicable cancellation fees.
Cancellation Fees
Long-Haul International Flights:
Value Fares: USD 100 per passenger (infants free). Refunds are converted to flight credits if cancelled before departure.
Flexi Fares: USD 300 (Economy) or USD 400 (Premium Economy). Refunds are in flight credits.
Business Class: USD 500. Refunds in flight credits.
Tasman and Pacific Flights:
Smart Saver Fares: Non-refundable except in specific cases. Upgrades to Flexi fare may allow refunds.
Flexi Fares: Fully refundable. Upgrades from Smart Saver only cover the upgraded portion.
Domestic New Zealand Flights:
Seat Fares: Non-refundable.
Seat+Bag Fares: Non-refundable.
FlexiChange Fares: Non-refundable.
FlexiRefund Fares: Fully refundable if canceled before departure; NZD 50 fee for No-Shows.
FAQ’s On Air New Zealand Cancellation Policy
How much does Air New Zealand charge for flight cancellations?
Air New Zealand's cancellation fees totally depend on the timing of your cancellation and the fare type. For more information about the cancellation charges, you can get in touch with Air New Zealand official website or contact their customer service team.
Can I cancel a flight within 24 hours with Air New Zealand?
According to Air New Zealand Cancellation Policy, you can cancel your ticket within 24 hours and can claim full compensation.
Can I get a refund if I cancel the Air New Zealand international flight?
Yes, no matter if you cancel your flight ticket 7 months in advance or miss it due to some particular reasons, you can claim the refund.
How can I cancel my flight ticket with Air New Zealand?
To cancel your Air New Zealand flight, you can:
Contact Customer Support: Reach out to their team directly or dial +1-866-410-8128 for instant assistance.
Visit the Website: Use the online cancellation option.
Go to the Airport Counter: Speak to a representative in person.
Does Air New Zealand have a 24 hour cancellation policy?
Yes, Air New Zealand offers a 24-hour cancellation policy that allows passengers to cancel their flight within 24 hours of booking and request a refund.
+1-866-410-8128
