Air India Flight Cancellation Policy

Navigating air travel changes can be tricky, and having a good grasp of Air India flight cancellation policy is essential. Here, we'll cover the key aspects of Air India's cancellation and refund policies, including recent updates.

Air India Cancellation and Refund Policy: What You Need to Know

Under specific conditions, you can cancel your Air India reservation and receive a full refund:

1. Within 24 hours of purchasing your ticket, provided your departure is at least 7 days away.
   
   

2. If your flight with Air India is canceled, you have the option to either select an alternative flight or receive a full refund.
   
   

3. If your domestic Air India flight is delayed by 6 hours or more, you have the option of a full refund or an alternative flight.
   
   

4. If a delay causes you to miss a connecting flight on the same booking, you can opt for an alternative connection or a full refund.
   
   

5. If denied boarding due to overbooking and Air India cannot provide an alternative flight within an hour, you are entitled to a full refund and compensation of up to INR 20,000 if you decline the alternative flight offered.

Air India Cancellation Policy 24 hours

Air India’s 24-Hour Cancellation Policy for Tickets to/from the United States allows you to cancel your flight and receive a full refund if you purchased a direct flight with Air India at least 7 days prior to departure.

All tickets, including non-refundable ones, fall under this policy. If you purchased your ticket through a travel agent, you must contact them directly for cancellations.

For cancellations made within 7 days of departure, a cancellation charge or penalty may apply, typically ranging from USD 200 to USD 300, depending on your ticket type. Certain fares, such as award tickets or promotional fares, may be non-refundable.

Country-Specific Travel Waivers by Air India

Air India Travel Flexibility Between India and the United States

For passengers holding confirmed tickets issued before May 4, with travel dates after May 4, you can modify your flight without any charges until entry restrictions are eased. If your flight is scheduled after May 4, you have the option to reschedule without incurring fees.

Air India Travel Flexibility Between India and Germany

For all confirmed tickets on India-Germany flights with travel dates after April 26, you can change your flight without any charges until travel restrictions are lifted.

Air India Travel Waiver Between India and Germany

For all confirmed tickets on India-Germany flights with travel dates after April 26, until the relaxation of travel restrictions, passengers can change their flights without any charges.

Air India Cancellation Charges

What are the cancellation charges for Air India domestic tickets?

Note: GST (Goods and Service Tax) will be charged separately: 5% for Economy Class, 12% for Business and First Class.

*RBD: Resource Booking Designator, used by Air India for identifying the booking class.

Air India Ticket Refund Policy And Rules

To request a refund for either a partially or fully unused ticket, you must apply within 15 months from the ticket issue date, up to 3 months after the ticket expires. Your refund application should include passenger details, address, phone number, email, ticket and flight numbers, and the credit card information used for payment. Cash refunds are issued by check, while refunds for debit/credit card payments are credited back to the original account.

Redemption bookings must be made via the Air India Call Center. While most refunds are processed promptly, refunds to credit cards may take up to 20 days.

Making Changes and Cancellations

For tickets booked directly through Air India:

• Modify or cancel unused tickets conveniently via the My Booking section online.
  
  

• Utilize Air India's Call Center or phone services for assistance.
  
  

• Coordinate with your travel agent who handled your ticket purchase for any changes needed.

Online refunds can be processed up to 48 hours before departure. If the new flight costs more, you'll need to cover the fare difference using the same payment method originally used.

For tickets managed through the Call Center or partially used:

• Contact Air India directly for assistance or dial on alternative number +1-866-410-8128.

• Changing or canceling a booking affecting multiple passengers on the same PNR
  requires contacting Air India's Call Center.

Ticket Endorsement and Refund Procedures

According to Air India Flight Cancellation Policy, refunds for tickets issued directly by Air India or through a travel agent are handled exclusively by the ticket-issuing authority. Travel agents manage refunds for tickets purchased through them. Open tickets require endorsement through an Air India office or an authorized travel agent, as this cannot be done online.

Partially used tickets, especially those with significant discounts, are usually non-refundable.

Here's How You Can Cancel Your Air India Flight Reservation:

Cancel your reservation through an Air India Call Center or by phone. If you purchased your ticket directly from Air India's website, you can also cancel it online. Contact your travel agent if you booked your ticket through them to initiate the cancellation process.

Steps To Cancel Air India Ticket Online

1. Visit Air India's official website at AirIndia.in.
   
   

2. To access the "Manage Your Trip" section, navigate to the Air India website. Then, select "Manage Booking" from the options available.
   
   

3. Enter your booking reference (PNR) or ticket number, along with your last name.
   
   

4. Click on the "Retrieve Booking" button.
   
   

5. Follow the on-screen instructions to locate your flight booking and proceed with the cancellation.
   
   

6. Once canceled, you will receive a confirmation email.

If your ticket was purchased through a travel agency, you must contact them directly to make changes or cancel your flight reservation.

Managing Air India Flight Reservations: Cancellations and Rebooking

How to Modify or Cancel Your Air India Reservation Online

You can cancel and rebook your ticket online if you purchased it directly from Air India. Here’s how:

1. Visit www.AirIndia.in
   
   

2. Select "Manage Booking" from the "Manage Your Trip" menu
   
   

3. Enter your last name and either the booking reference (PNR) or ticket number
   
   

4. Click on "Retrieve Booking"
   
   

5. Cancel your flight
   
   

6. Return to www.AirIndia.in

7. Enter your new travel details
   
   

8. Click on "Book Now"
   
   

9. Follow the prompts displayed on the screen to choose your new flight.
   
   

10. After payment, your new e-ticket will be emailed to you

For any queries, please contact Air India's customer service offices at the numbers provided below.

Contact details for Air India Customer Care services:

India Customer Care (24×7)

• Call: 0124 264 1407 or 020-26231407
  
  

• Call: 1860 233 1407* (*Rates apply)

International Customer Care (24×7)

• Call: +91 124 264 1407 or +91 202 623 1407 (International call rates apply)

Global Contact Centres

• USA: Call +1 – 888 634 1407 (Toll-Free)
  
  

• Canada: Call +1 – 888 634 1407 (Toll-Free)
  
  

• UK: Call +44 – 0800 048 9254 (Toll-Free)
  
  

• Australia: Call +61 – 3 701 98270 (Toll-Free)
  
  

• France: Call +33 – 1 874 06644
  
  

• Germany: Call +49 – 6925511337
  
  

• Singapore: Call +65 – 800 101 4016 (Toll-Free)

Feel free to contact them for any assistance you might need regarding your flight.

Please Note:

• Online refunds are not possible within 48 hours of the departure date.
  
  

• Once a booking is canceled or modified through a Call Center or Air India Reservations office, further changes cannot be made.
  
  

• Changes to a single PNR (booking) with multiple passengers will affect all passengers on that booking. Individual modifications within a shared booking are not possible.
  
  

• Tickets can be refunded up to two years from the issue date.

FAQ’s Of Air India Cancellation Policy

What are the Air India ticket cancellation charges for international flights?

You have to check out Air India's official website for the updated cancellation charges. For information, once you cancel your international flight booking, the refund amount totally depends on your flight's fare type, and the time window. Only taxes will be refunded.

How much is the cancellation fee for Air India?

You can easily check the cancellation fee online on Air India’s website. 

How much money is refunded on cancellation of Air India flight tickets in India?

If your ticket was issued after May 25, 2022, please proceed to the Manage Booking section on the Air India website to request a refund. For tickets issued by the Air India city booking or airport office, please contact your nearest Air India reservation office for assistance.

What are Air India cancellation charges?

How can I cancel an Air India flight online?

To cancel your Air India flight online, visit their official website and navigate to the "Manage Your Trip" section. Enter your booking details as prompted and follow the on-screen instructions to complete the cancellation process. For further assistance dial +1-866-410-8128.

What is Air India's policy for cancelling flights?

According to Air India's flight cancellation policy, passengers can cancel their tickets within 24 hours of booking under specific conditions. Cancellation charges may vary based on the fare class and the timing of cancellation.