Bangkok Airways, based in Bangkok, Thailand, is a prominent airline with a strong presence in tourist hotspots like Cambodia, India, Laos, China, Singapore, Myanmar, Malaysia, Vietnam, and Hong Kong. The airline’s main headquarters is at Suvarnabhumi Airport. Established in 1968 initially as an air-taxi service, Bangkok Airways began full operations in 1986 and became Thailand’s first privately owned domestic carrier.
Renowned for its top-notch service and passenger amenities, Bangkok Airways aims to provide a pleasant flying experience. To ensure a smooth journey, it’s essential for passengers to familiarize themselves with the airline’s cancellation policy. Understanding this policy helps avoid issues and navigates the boarding process with ease.
The airline is renowned for its flexible policies and first-class service. When planning your travel, it’s important to be aware of factors that might impact your journey, including last-minute changes, cancellation fees, and modifications. Therefore, it's highly recommended that travelers familiarize themselves with the Bangkok Airways Cancellation Policy. This way, they can enjoy their trip worry-free and avoid the complexities of the cancellation process.
Bangkok Airways Flight Cancellation Guidelines
Booking with Bangkok Airways is straightforward, whether you choose to reserve online via their official website, at the airport, or through a third-party agent. If you need to cancel your flight, the process is similar, regardless of how you booked it. According to Bangkok Airways cancellation Policy, you’re eligible for a full refund if you cancel within 24 hours of booking, with no extra fees applied. These policies are designed to simplify your travel experience and provide a stress-free solution for managing flight cancellations.
Bangkok Airways 24-Hour Cancellation Policy
Bangkok Airways offers a straightforward 24-hour cancellation policy for tickets booked directly through them and for flights to, from, or within the United States. Here’s how it works:
Eligibility: You can cancel your ticket without penalties if you do so within 24 hours of booking, provided your flight departs at least 7 days later.
Conditions: This applies only if you booked directly with Bangkok Airways. Third-party bookings or flights not involving the U.S. may not qualify.
Exceptions: If you book less than a week before departure or cancel after 24 hours, you may face cancellation fees.
This 24-hour rule aligns with the U.S. Department of Transportation’s standards and applies to all airlines operating from, to, and within the U.S.
Bangkok Airways Policy for Changes Due to Illness
If you fall ill and need to change your travel plans:
Fee Waiver: Bangkok Airways may waive the No-Show Fee if you provide a valid medical certificate.
Postponement: You can reschedule your flight for up to 3 months from the date on your medical certificate, including immediate family members traveling with you.
Bangkok Airways Policy for Changes Due to Death
In the unfortunate event of a death:
Passenger or Immediate Family: If the passenger or an immediate family member passes away, the ticket validity of accompanying passengers will be extended by up to 45 days from the date of death, given a valid death certificate is presented.
How to Cancel Your Flight by Phone
You can cancel your Bangkok Airways flight by calling:
USA: +1-844-902-2949 (24/7)
Canada: +1-844-902-2949 (24/7)
Within Thailand: 1771 or +66 2270 6699 (8am–8pm)
India:
Mumbai: +9122 6621 3809-11
Ahmedabad: +91 79 40216501-02
Bengaluru: +91 80 2222 2938
Chennai: +91 44 4295 9631
Hyderabad: +91 40 6678 4050
Kolkata: +91 33 2287 1230, +91 33 2287 2550
UK & Ireland (Crawley): +44 (0) 1293 813961
Korea (Seoul): +82-2-755-5020
Singapore: +65 6545 8481
Japan (Tokyo): +81 (3) 6450 1802
Israel (Tel Aviv): +972-3-795 2111
South Africa (Johannesburg): +27 11 289 8010
Cancelling Your Bangkok Airways Flight Online
Cancelling your Bangkok Airways flight online is a straightforward process, especially if you booked directly through BangkokAir.com. For those who used a travel agent, you'll need to get in touch with them to make changes.
Here’s a simple guide to cancel your flight online:
Visit BangkokAir.com: Open the website and locate the "Manage My Booking" option.
Access Your Booking: Enter your booking reference and last name to retrieve your flight details.
Find Your Flight: Select the flight you wish to cancel from the list of bookings.
Follow the Prompts: Proceed with the cancellation by following the instructions provided on the website.
Once your flight is cancelled:
Confirmation: You’ll get a confirmation email about your cancellation.
Refund Process: Any refundable amount will be credited back to your original payment method.
By handling your cancellation online, you ensure a quick and efficient process, saving time and hassle.
Bangkok Airways Refund Policy
Bangkok Airways has specific guidelines for refunds to ensure a smooth process for their passengers. Here’s what you need to know:
Refund Eligibility: Only the unused portion of your ticket qualifies for a refund.
Refund Process: The refund is issued to the individual who paid for the ticket, upon presenting valid proof of payment.
Lost Tickets: If your ticket is lost, you must provide evidence of purchase and the unused ticket. Refunds for lost tickets will be processed only after the ticket’s expiration date.
Involuntary Refunds: If your flight is cancelled, does not operate as scheduled, misses a stop, or causes you to miss a connecting flight:
Full Refund: You will receive a full refund for the entire ticket if no part has been used.
Partial Refund: For partially used tickets, you'll be refunded the fare for the unused segment.
Voluntary Refunds: If you choose to cancel your flight:
Unused Ticket: You’ll get a refund of the paid fare minus any applicable service fees.
Partially Used Ticket: You'll be refunded the difference between the paid fare and the fare for the traveled portion, minus any service charges.
Refund Application: Apply for a refund within 1 year of the ticket’s issue date to ensure your request is processed.
All refunds will be issued in the original currency of the ticket purchase.
Bangkok Airways Travel Vouchers
Bangkok Airways offers Travel Vouchers that let you turn the unused portion of your ticket into a credit for future use. Here's how they work:
Voucher Details: Travel Vouchers can be used to buy a new ticket within one year from the issue date. They apply to tickets starting with the digits 829 and flight code PG.
Voucher Issuance: Vouchers are issued electronically in your name at no additional cost, usually within 24 hours. Note that these vouchers are non-transferable and can only be used by the original ticket holder.
Usage: You can use your Travel Voucher to:
Pay for baggage fees
Upgrade to Business Class
Cover service fees at selected airports, including Suvarnabhumi, Phuket, Chiangmai, and Samui International Airport for the Blue Ribbon Club.
How to Apply for a Travel Voucher:
Visit the Bangkok Airways website or ticket office.
Click on "Travel Voucher Request" and complete the online form.
How to Redeem Your Travel Voucher:
When ready to use your voucher, go to the "Travel Voucher Redemption" page on the Bangkok Airways website.
Fill out the online form to submit your redemption request.
This process ensures a convenient way to use your unused ticket value for future travels with Bangkok Airways.
Flight Change Conditions:
Changes are only possible if:
You have a Bangkok Airways (PG) ticket.
Your journey has not yet started.
How to Change Your Flight:
By Phone:
Within Thailand: Call 1771
USA: +1-844-902-2949 (24/7)
Canada: +1-844-902-2949 (24/7)
Other Locations: +66 2270 6699 (8 am–8 pm)
Online:
Visit BangkokAir.com
Select "Manage My Booking" located below the flight booking section.
Enter your booking reference and last name.
Click "Search" to view your booking details.
Choose the "Change Flight" option and follow the guidelines.
Important Note: The online change option is available only if you booked directly through Bangkok Airways’ website, ticket office, or mobile app. For tickets purchased through a travel agency or other sources, contact them directly for changes.
FAQs On Bangkok Airways Cancellation Policy
Is there a Bangkok Airways 24 hour flight cancellation policy?
Imagine you’ve just booked a flight with Bangkok Airways, eager to start your journey to or from the United States. The good news? If your flight is more than a week away from the time you make your booking, you have a golden opportunity. Under their policy, you can cancel your ticket within 24 hours of making the reservation, giving you a full day to reconsider your plans without any cancellation fees. It’s a little grace period designed to make sure you have the flexibility you need for those last-minute changes of heart.
How to Cancel a Flight with Bangkok Airways
Under Bangkok Airways Cancellation Policy, you can cancel your flight online through the "Manage Your Booking" section on the Bangkok Airways website. Please note that if you booked your ticket through a third-party agent or another airline, you will need to contact them directly for flight cancellations at +1-866-410-8128.
How can I check if my Bangkok Airways ticket is refundable?
You can verify this by checking the confirmation email you received after booking your flight. Alternatively, if you booked directly through the airline, log in to their official website, enter your booking reference number or flight details, and navigate to the "Manage Booking" section. There, you'll find all the details about your ticket, including its refundability status.
+1-866-410-8128
