Most passengers with disabilities face challenges at the time of check-in, boarding the flight or arrival at the airport. And KLM airlines is critically aware of it. And to make physically challenged passengers travel more smooth and secure, the airline has created special assistance services. However to avail this service the disabled passengers have to raise a request for wheelchair assistance at the time of booking the flight. For more information, let's understand the KLM Special Assistance Policy in detail.
Guidelines For Disabled Passengers
Passengers who need special assistance, they can request it by contacting the KLM customer support department. For travelers facing mobility challenges, KLM permits wheelchairs with maximum dimensions of 152 x 139 x 149 cm on their Boeing 777, 747, 787, and Airbus 330 aircraft. For Boeing 737 aircraft, the allowed wheelchair size is up to 112 x 113 x 85 cm.
Special Assistance For Pregnant Women
As per the KLM rules, if there is a woman who is more than 36 weeks pregnant, then she is not allowed to travel on KLM. Moreover, if in case she has gone through multiple pregnancies and she is also taking some kind of medications, then she must consult with their physician before flying on the KLM. Moreover, it is always advisable to carry a medically fit certificate provided by the doctor.
How to Request Special Assistance Online for Your KLM Flight
If you need special assistance for your KLM flight, you can easily request it online by following these steps:
Visit KLM’s official website at www.klm.com.
Navigate to the ‘My Trip’ section at the top of the page.
Enter your booking code (found on your e-ticket or confirmation email) and your last name.
Click the ‘Search’ button.
Follow the instructions to choose your flight and submit your request for special assistance.
When Can We Book Special Assistance Services With KLM?
Passengers who are looking for special assistance services, they need to inform the KLM airlines about it at least 48 hours before the departure of the flight. This will help the special assistance team to arrange the necessary help.
Other Important Guidelines Regarding KLM Special Assistance
Unaccompanied Minors: Children aged 5–14 traveling alone must use the Unaccompanied Minor service. For those aged 15–17, this service is optional. Ensure all travel documents are in order, and comply with vaccination and medication requirements based on your destination's health advice.
Traveling with Pets: Follow specific guidelines for pet travel, ensuring comfort and safety for your pet throughout the journey.
Portable Oxygen Concentrators (POCs): Only battery-operated POCs are permitted. Contact KLM Cares at least 48 hours before departure. Ensure your POC's batteries are fully charged to last at least 150% of your flight time, including ground connections and potential delays.
Supplemental Oxygen: Available on a paid basis. Submit a Medical Information Form at least 48 hours before departure if you need supplemental oxygen during your flight.
Frequently Asked Questions On KLM Special Assistance
How can I arrange special assistance for elderly passengers on KLM flights?
If there are any elderly passengers who are looking for special assistance services, then they can raise a request for it at the time of booking process or by contacting the KLM's customer service team.
What is the telephone number for KLM special assistance?
The contact number may vary by country, so it's best to check the KLM website for the specific number for your region.
How do I arrange special assistance at Schiphol Airport with KLM?
If you need special assistance at Schiphol Airport, you can request it through KLM when booking your flight or by calling their special assistance hotline. Ensure you make your request at least 48 hours before departure. Assistance includes help with navigating the airport, wheelchair service, and boarding support.
+1-866-410-8128
