It is a common occurrence when a passenger leaves their precious belongings at the airport or on the flight. This can frustrate or tense anyone, as nobody would like to end up in such a situation. But, things come unexpectedly, and taking quick action becomes an utmost necessity that time.
Hence, by taking into consideration such happenings, the Lufthansa Airlines has formed their Lost And Found policy with an aim to help passengers aware of rules and procedures for getting items back or claim refund for the same. Let's have a look at the step by step instructions stated in the Lufthansa Lost And Found Policy.
Lufthansa: Damaged Baggage Claims
Many travelers encounter issues with damaged baggage while flying with Lufthansa. To address this, Lufthansa provides a clear process for filing a claim for damaged baggage.
At the Airport:
If you discover damaged baggage at the airport, go directly to the Lufthansa Lost Baggage Desk. Inform the Lufthansa agent about the damage, and they will give you a Property Irregularity Report (PIR) along with a baggage status reference number for future tracking. In some airports, you might also receive replacement baggage.
Online Claims:
If you notice baggage damage after leaving the airport, you have up to seven days to file a claim online through Lufthansa's website. Complete the Lufthansa Lost and Found form available on their site.
For both in-person and online claims, you will need to provide:
Your flight ticket and boarding pass receipt
Baggage tags
Detailed description of the damage
Ensure you receive written authorization from Lufthansa Airlines after submitting the form.
Report Missing Baggage to Lufthansa at the Airport
If your baggage is lost at the airport, then the first process that you are required to follow is to go to the Lufthansa Baggage Counter. There you will find the staff members or agents who will help you with your concern. They will provide you with a baggage status reference number that you can use later for baggage tracking purposes.
What's the process of Tracking lost Items on Lufthansa?
Once you received the PIR number from an airport staff or online after filling up the lost and found form. The next step is to enter that reference number in the provided field for tracking the baggage status. You can find the baggage tracking information on Lufthansa's official website.
Lufthansa Lost and Found Policy: Delayed Baggage
If your checked baggage is missing upon arrival, often due to technical or safety issues, follow these steps to address the situation:
Step 1: Upon discovering that your baggage is missing at the carousel, go to the Lufthansa Lost and Found desk.
Step 2: Provide the Lufthansa agent with your flight reservation details and the baggage tag you received during check-in.
Step 3: At the desk, you'll receive a Property Irregularity Report (PIR) and a Lufthansa lost baggage reference number. Keep this information for future reference.
Step 4: Once your baggage is located, Lufthansa will send it to the address you provided in the PIR. Ensure the address you provide is correct.
Step 5: After receiving your baggage, you may be eligible for compensation for the delay. You must file for compensation within 21 days of receiving your baggage.
What if the Lufthansa Lost and Found team fails to find my items?
As per Lufthansa Lost And Found Policy, the team will try their best to locate your missing items within 72 hours. However, if in case despite putting efforts they couldn't find the lost items, then your next process will be to apply for the lost baggage claim. You can do it by visiting Lufthansa's official website. There you have to submit the details like PIR or reference number to fill the compensation form.
Please do ensure that you provide all the correct details regarding your lost item such as their color, item size and more. It is crucial to provide accurate details, so the lost and found department can move mountains to get your item back to you.
What's the contact number of the Lufthansa Lost and Found department?
Connecting with the Lost and Found team is quite easy and simple. All you need is to directly contact them at +1-866-410-8128 and provide all the details regarding your lost baggage, so they can proceed ahead with the further process.
Frequently Asked Questions On Lufthansa Lost And Found Policy
What steps should I take if my luggage is lost on a Lufthansa flight?
The moment you realize that your baggage is nowhere to be found, then your first step is to head towards the Lufthansa Lost and Found desk at the airport. Then, you have to share the complete details regarding your lost item with the lost and found team. After that, you will receive a PIR along with a Lufthansa reference number. Later your can use PIR or reference number for tracking your baggage.
How do I access the Lufthansa Lost Baggage Claim Form?
You can access the Lufthansa Lost Baggage Claim Form on Lufthansa's official website. Look for the "Lost and Found" or "Baggage" section to find the form.
How Much Compensation Does Lufthansa Provide for Lost Baggage?
Lufthansa's compensation for lost baggage varies depending on several factors, including the duration of the delay and the specific circumstances. Contact their lost and found department for more information.
What is a booking code for a Lufthansa flight?
A booking code, also known as a PNR (Passenger Name Record) or reservation code, is a unique identifier for your flight booking.
+1-866-410-8128