How can I change my air ticket?

You can change your air ticket by visiting our website and using the 'Change Ticket' feature, or by contacting our customer service team for assistance.

Are there any fees for modifying my flight booking?

Yes, some airlines may charge a fee for modifying your flight booking. The fee varies depending on the airline's policy and your ticket type.

Can I cancel my flight and get a refund?

Yes, cancellations are possible, but refunds depend on the airline's cancellation policy. Please check your ticket terms or contact our support team for assistance.

How long does it take to process a flight change?

Flight changes are usually processed within 24 hours. However, this may vary depending on the airline and the time of request.

JetBlue Special Assistance | Wheelchair Assistance Elderly

JetBlue ensures that you’re well taken care of from boarding to arrival at your destination. If you need wheelchair assistance at the airport, check out the special assistance guide or learn how to request special assistance services.

Process of Applying For Special Assistance Or Wheelchair Request

There is a simple procedure to book a special service request on JetBlue.com. At the time of booking a flight, you will get an option to add a special service request; you have to opt for the request at that time. Apart from adding a special assistance request online, you can also do it via JetBlue's mobile app.

If you still face any issues, you can also request the service by contacting JetBlue's customer support department. You can call them at 711 (TTY). Please note, you won't be charged a fee for adding an SSR to your current booking.

In addition to the above options, you can also book the SSR at the airport. Just let the airport crewmembers know, and they will help you with the same.

JetBlue’s Wheelchair Assistance At Airport

JetBlue offers special assistance and wheelchair services at all airports. Passengers with disabilities will receive staff assistance during boarding and upon arrival. If you opt to have your wheelchair delivered at baggage claim, JetBlue will provide wheelchair service to take you there. If you need a wheelchair at the curb, have a companion notify a JetBlue crewmember or business partner, and one will be brought to you.

Wheelchair Options Offered by JetBlue

JetBlue provides different types of wheelchair facilities to help passengers travel without any concern. They can opt for folding ones, battery-powered scooters and wheelchairs and collapsable chairs.

JetBlue Wheelchair Sizing Guide

Easily check if your wheelchair will fit on your JetBlue flight. Find your aircraft type when booking or in your trip details online. (Aircraft may change.)

A321: 73” x 80”
A320: 73” x 80”
E190: 28” (interior bin is 37” tall)

Ensure a hassle-free journey by knowing your wheelchair fits!

Frequently Asked Questions On JetBlue Special Assistance

How do I request wheelchair assistance for an elderly passenger at the airport?

As per JetBlue Special Assistance policy, once you arrive at the airport just inform the JetBlue’s crewmember or staff, they will help you with wheelchair assistance without charging any fees.

How to request for wheelchair assistance on JetBlue?

You can dial 1-855-ADA-LINE (232-5463) to request for wheelchair assistance.

How do I get special assistance on a flight?

You can find all the details about in-flight assistance on JetBlue’s official website. Alternatively, you can contact their customer support department for help with arranging special assistance.