You can cancel your China Eastern Airlines ticket and receive a full refund under the following circumstances, irrespective of your ticket type.
Here's highlights of the cancellation policy for China Eastern flights:
If your flight is rescheduled and the new schedule doesn't suit you, or if China Eastern Airlines fails to arrange an alternative flight that meets your needs, you can cancel your flight and receive a full refund without any cancellation fees.
In the event of flight cancellations, delays, failure to provide your reserved seat/class, missing a connecting China Eastern flight, or if the airline doesn't stop at your destination, you can:
Take the next available flight without extra charges.
Extend the validity of your ticket for free.
Change your destination by paying any fare differences (excess amounts refunded if your new ticket is cheaper).
Travel with a different airline if China Eastern agrees.
Request a penalty-free refund.
For flights to/from the United States, you have 24 hours from ticket purchase to claim a full refund without cancellation fees, provided the ticket was bought at least 7 days before departure.
You can cancel your flight without fees in case of illness or death, with valid medical or death certificates.
Fully refundable tickets can be canceled without fees as per the fare conditions.
If traveling with a pet, and temperature conditions prevent your pet from traveling, you can cancel your flight and request a full refund or change of flight without penalties.
China Eastern Airlines 24-Hour Cancellation
China Eastern Airlines extends its 24-hour ticket cancellation policy to all flights involving travel to or from the United States. This policy guarantees a complete refund of your ticket, without incurring any cancellation fees, under the following conditions:
The ticket must be purchased at least 7 days prior to departure.
The cancellation must be initiated within 24 hours of the ticket purchase.
It's important to note that this policy encompasses all ticket types, including those typically designated as non-refundable.
China Eastern Airlines Cancellation Policy Due to Illness
It seems like you've provided the conditions for canceling a flight with China Eastern Airlines due to illness. If you or your co-passenger(s) fall ill and are unable to travel, you can request a penalty-free refund under certain conditions. You'll need to provide a signed medical certificate from a Grade II, Class A Hospital or higher within 48 hours of your flight's departure, stating that you or the affected passenger(s) are unfit to travel. Additionally, you must submit the refund application before the flight's departure.
If a passenger traveling with you falls ill and you wish to cancel your flight as well, you and one more passenger can do so without a cancellation fee. You'll need to submit the sick passenger's ticket and medical certificate along with your ticket for the refund application.
Make sure to review the airline's specific policy and procedures to ensure you meet all requirements for a penalty-free refund in case of illness.
China Eastern Airlines Cancellation Policy Due to Death
If a passenger unfortunately passes away before their scheduled travel, their next-of-kin or any accompanying passengers can cancel their flights without penalty under certain conditions. To qualify for this, they must:
Provide a valid copy of the passenger's death certificate.
Submit supporting documents, such as a copy of the deceased passenger's ticket.
Apply for the refund within 45 days of the passenger's death.
By meeting these requirements and applying within the specified timeframe, they can receive a penalty-free refund for the canceled flights.
China Eastern Airlines Cancellation
To cancel your flight with China Eastern Airlines, you must choose one of the following options:
Contact the local China Eastern Airlines office in your area or dial +1-866-410-8128 for further assistance .
Reach out to the airline's branch office located in your city.
Get in touch with the travel agent from whom you bought your ticket.
Please note that China Eastern Airlines does not facilitate online cancellations through its website or mobile app. Therefore, it's essential to use one of the listed methods to cancel your flight reservation.
China Eastern Airlines Reimbursement Policy
For flights operated by China Eastern Airlines, except those within the EU, if your flight is delayed or canceled due to reasons within the airline's control (such as aircraft maintenance, flight deployment, crew issues), you're eligible for compensation as follows:
CNY 200 if your flight is delayed by 4 to 8 hours.
CNY 400 if your flight is delayed by 8 hours or more.
However, if your flight falls under EU regulations (either operating within the EU or departing from the EU to a non-EU destination), and it gets canceled, you have several options:
You can choose to receive reimbursement for your ticket along with a return flight to your original departure airport if you have a connecting flight.
Alternatively, you have the option of being rerouted to your final destination on the next available flight at no extra cost.
You may also opt for rerouting to your final destination at a later date that is convenient for you, provided comparable conditions are available and seats are accessible, without incurring any additional charges.
Please note that you are eligible for compensation if your flight is canceled within 14 days of departure, and the cancellation is due to reasons within the airline's control (excluding extraordinary circumstances such as weather or airport strikes). The compensation amount varies based on the flight distance, as outlined below:
Compensation for Flight Cancellations based on Distance:
€250: For flights up to 1,500km.
€400: For flights exceeding 1,500km within the EU, and flights between 1,500km to 3,500km for all other destinations.
€600: For flights exceeding 3,500km.
Note: You won't qualify for compensation if:
You receive notification of the cancellation more than 14 days before departure.
You receive notification of the cancellation between 14 to 7 days before departure, and you're offered an alternative flight that departs within 2 hours before the original flight's scheduled time and arrives at your final destination within 4 hours after the original flight's scheduled arrival time.
You receive notification of the cancellation within 7 days of the original flight's departure and are offered an alternative flight that departs within 1 hour before the original flight's scheduled time and arrives at your final destination within 2 hours after the original flight's scheduled arrival time.
Important: Compensation may be reduced by 50% if you're offered an alternative flight and you reach your final destination between 2 to 4 hours later than originally scheduled.
If your flight, whether operating within the European Union (EU) or departing from the EU to a non-EU country, experiences a delay, compensation is provided based on the duration of the delay.
You are entitled to compensation if you reach your destination at least 3 hours after your original flight's scheduled arrival time:
€250 for flights up to 1500 km.
€400 for flights exceeding 1500 km within the EU or between 1500 km to 3500 km for all other flights.
€600 for flights exceeding 3500 kilometers.
Note: If your flight experiences delays or cancellations caused by factors within the airline's control, rather than extraordinary circumstances beyond its control such as weather conditions, the airline will not only provide compensation but also arrange complimentary food and accommodation services for you.
China Eastern Airlines Refund Policy
Refunds:
Refunds will be processed for the unused portion of tickets within their validity period, based on the fare conditions specified on the ticket.
Refunds can be issued to the passenger's trustee named on the ticket or the ticket payer. If someone else applies for a refund on your behalf, they must provide a valid power of attorney and a copy of your Identification Certificate.
For paper tickets, refunds must include the full Flight Coupon and Passenger Coupon for the unused flight segments. Original Identification Certificate(s) used for purchasing the ticket must be provided during the refund application.
If a ticket is lost, refunds are possible after the ticket's validity expiry, provided certain conditions are met, including indemnifying China Eastern Airlines against potential losses caused by the lost ticket.
Refund requests must be made within 13 months after the first travel date or the ticket's issue date if the first flight segment hasn't been used. Refunds beyond this period won't be accepted.
Refunds will be processed at various locations depending on the nature of the refund (voluntary or involuntary) and the ticket purchase method.
Involuntary Refunds:
Full fare plus taxes will be refunded if the ticket hasn't been used.
For partially used tickets, the refund will be the full fare paid minus the fare and taxes for the used flight segment(s).
Voluntary Refunds:
Refund amount depends on whether the ticket is fully unused or partially used. Refund service charges may apply.
If the fare for used flight segments equals or exceeds the full fare paid, only taxes and charges for unused segments will be refunded.
Refund Service Fees:
Vary based on tariff and circumstances, including illness, death, or special fare tickets. Fees may be waived under specific conditions.
Non-Refundable Tickets:
Refunds will not be issued for voluntarily terminated trips at stopover points or for non-refundable tickets, except for applicable taxes with no refund service charges.
Miscellaneous:
Refunds will generally be issued in the currency of ticket purchase or the country's currency where the ticket was bought.
Refunds for tickets purchased via credit cards or non-cash methods will be returned to the original payment source.
Exceptions:
Refunds won't be processed if requested more than 30 days after the ticket's expiration date or if the ticket includes a city of refusal or deportation.
Frequently Asked Questions on China Eastern Airlines Cancellation Policy
What is China Eastern Airlines known for?
China Eastern Airlines is one of the major airlines in China, known for its extensive domestic and international flight network, particularly across Asia, Europe, North America, and Oceania.
What are the baggage allowance policies on China Eastern Airlines?
Baggage allowances can vary based on the route and ticket class. Generally, for international flights, economy class passengers are allowed one piece of checked baggage up to 23 kg (50 lbs), and business class passengers may have two pieces. Carry-on baggage is usually limited to one piece weighing up to 7 kg (15 lbs).
What are the check-in options available with China Eastern Airlines?
China Eastern Airlines offers online check-in, mobile check-in, and airport check-in options. Online and mobile check-in typically open 24 hours before departure and close 90 minutes before departure for domestic flights, or 120 minutes for international flights.
What amenities does China Eastern Airlines provide on long-haul flights?
On long-haul flights, amenities may include inflight entertainment systems with a variety of movies, TV shows, and music, as well as meals and beverages served according to the flight duration and class of service.
How can I manage my booking with China Eastern Airlines?
Passengers can manage their bookings, select seats, and make changes to their reservations through the China Eastern Airlines website or by contacting their customer service at +1-866-410-8128.
What are the types of aircraft in China Eastern Airlines' fleet?
China Eastern Airlines operates a mix of aircraft types, including Airbus A320 family, Airbus A330, Boeing 737, Boeing 777, and others, depending on the routes and capacity requirements.
What's the china eastern airlines 24 hour cancellation policy?
China Eastern Airlines' 24-hour cancellation policy typically allows passengers to cancel their reservations within 24 hours of booking without penalty, provided that the booking was made at least seven days before the flight's departure.
This policy is in line with regulations that many airlines follow to offer flexibility to passengers who might need to adjust their travel plans shortly after booking. However, it's always a good idea to check directly with China Eastern Airlines or review their specific terms and conditions, as policies can vary slightly between airlines and may be subject to change.
Does China Eastern Airlines provide special assistance for passengers with disabilities?
Yes, China Eastern Airlines offers special assistance services for passengers with disabilities or special needs. Passengers are encouraged to inform the airline in advance to arrange for necessary assistance.
What are the inflight dining options like on China Eastern Airlines?
Inflight dining options vary depending on the route and class of service. Generally, passengers can expect a selection of meals and beverages included in their ticket price, with special meal requests available upon request.
What are the loyalty programs offered by China Eastern Airlines?
China Eastern Airlines runs a frequent flyer program called Eastern Miles. Members can earn miles when flying with China Eastern or its partner airlines and redeem them for flight upgrades, award tickets, and other benefits.
How reliable is China Eastern Airlines in terms of flight schedules?
China Eastern Airlines strives to maintain punctuality, but as with any airline, delays can occur due to various factors such as weather, air traffic control, or operational issues. Passengers are recommended to check their flight status regularly.
+1-866-410-8128
