How can I change my air ticket?

You can change your air ticket by visiting our website and using the 'Change Ticket' feature, or by contacting our customer service team for assistance.

Are there any fees for modifying my flight booking?

Yes, some airlines may charge a fee for modifying your flight booking. The fee varies depending on the airline's policy and your ticket type.

Can I cancel my flight and get a refund?

Yes, cancellations are possible, but refunds depend on the airline's cancellation policy. Please check your ticket terms or contact our support team for assistance.

How long does it take to process a flight change?

Flight changes are usually processed within 24 hours. However, this may vary depending on the airline and the time of request.

Bangkok Airways Check In Online

Passengers have several convenient options to ensure they check in on time:

Online Check-In: Access this option through the airline’s website to check in before arriving at the airport.
Mobile Check-In: Use the airline's app on your Android or iOS device for a quick and easy check-in process.
Automated Check-In: Utilize self-service kiosks at the airport to check in and print your boarding pass.
Call Center Check-In: For domestic flights, you can check in by calling the airline’s call center.
Self-Service Kiosk Check-In: Available at the airport for a speedy check-in experience.
Airport Desk Check-In: Complete your check-in at the airline’s desk at the airport if you prefer personal assistance.

Bangkok Airways Check-in Times

Check-In Method	When to Check In	Additional Steps
Online Check-In	24 hours to 1 hour before departure	- International Flights:<br>1. Check in at the self-service counter 90 minutes before departure for document verification and baggage drop-off.<br>2. Be at the boarding gate 50 minutes before departure.<br>- Domestic Flights:<br>1. Arrive 60 minutes before departure to visit the Bag Drop Counter. If no baggage, go directly to the boarding gate.<br>2. Be at the boarding gate 40 minutes before departure.
Mobile App Check-In	24 hours to 1 hour before departure	- International Flights:<br>1. Check in at the self-service counter 90 minutes before departure for document verification and baggage drop-off.<br>2. Be at the boarding gate 50 minutes before departure.<br>- Domestic Flights:<br>1. Arrive 60 minutes before departure to visit the Bag Drop Counter. If no baggage, go directly to the boarding gate.<br>2. Be at the boarding gate 40 minutes before departure.
Automated Check-In	Automatically checked in 12 hours before departure	- International Flights:<br>1. Check in at the self-service counter 90 minutes before departure for document verification and baggage drop-off.<br>2. Be at the boarding gate 50 minutes before departure.<br>- Domestic Flights:<br>1. Arrive 60 minutes before departure to visit the Bag Drop Counter. If no baggage, go directly to the boarding gate.<br>2. Be at the boarding gate 40 minutes before departure.
Call Center Check-In	24 hours to 2 hours before departure (domestic flights)	- For Economy or Business Class travel within Thailand, call 1771.
Self-Service Kiosk Check-In	24 hours to 1 hour before departure	- International Flights:<br>1. Check in at the self-service counter 90 minutes before departure for document verification and baggage drop-off.<br>2. Be at the boarding gate 50 minutes before departure.<br>- Domestic Flights:<br>1. Arrive 60 minutes before departure to visit the Bag Drop Counter. If no baggage, go directly to the boarding gate.<br>2. Be at the boarding gate 40 minutes before departure.<br>Available at: Bangkok (Suvarnabhumi), Krabi, Samui.
Airport Desk Check-In	International Flights: At least 2 hours before departure<br>Domestic Flights: At least 90 minutes before departure	- Arrive at the airport early to complete check-in at the desk.

Airport Desk Closing Times

International Flights: The counters close 50 minutes before departure.
Domestic Flights (within Thailand): The counters close 40 minutes before departure.

Since closing times can vary by airport, it’s a good idea to check with a call center at 1771 (for domestic flights) or visit a Bangkok Airways ticketing office in your area.

Important Notes:

Busy Check-Ins: Airport desk check-ins can get crowded, so plan to arrive early.
Boarding Gates: Gates close 15 minutes before departure.

When to Check in at the Airport’s Service Desk:

If your airport lacks online or self-service kiosk check-in options.
If you’ve requested special assistance and are traveling alone.
If you’re traveling with a pet.
If you’re an unaccompanied minor.

Minimum Connecting Time (MCT):

For connecting flights with Bangkok Airways, allow at least 75 minutes for your connection, whether it’s international, domestic, or a combination of both.

How to Check-in Online with Bangkok Airways

With a confirmed reservation, you can check in online via Bangkok Airways website between 24 hours and 1 hour before your flight’s departure. After completing your online check-in, you still need to:

International Flights: Present yourself at the self-service check-in counter at least 90 minutes before departure.
Domestic Flights: Arrive at least 60 minutes before departure.

Steps for Online Check-in:

Visit BangkokAir.com.
Click on the Check-in tab located below the flight booking box.
Choose your preferred method:

Itinerary Lookup (default):

Enter your Booking Reference and Last Name.
Click the Search button.

E-Ticket Lookup:

Select E-Ticket Lookup.
Enter your E-Ticket Number and Last Name.
Click the Search button.

Select your flight and follow the prompts to complete the check-in process.

How to Check-in with Bangkok Airways

Not Eligible for Online Check-in:

You can't check in online if:

You don’t have an e-ticket.
You need special or medical assistance.
You’re traveling as an unaccompanied minor.
You must make an additional payment.
You have a discount fare requiring an ID card at check-in.

Mobile App Check-in:

Timing: Check in from 24 hours to 1 hour before departure.
Steps:

Log into the app.
Tap the Check-in button.
Follow the prompts to select your flight and check in.
Receive your mobile boarding pass.

App Features:

Book and manage flights
View itinerary
Change or cancel bookings
Choose seats
Find lounges
Contact customer support
Locate Bangkok Airways offices
Manage FlyerBonus account

Tip: Set your preferred language in the app.

Automated Check-in:

Available To: FlyerBonus members, select domestic routes, and Bangkok Airways flights.
Process:

Auto-check-in 12 hours before departure.
E-boarding pass emailed.
Auto-allocated seat (change up to 1 hour before departure).

Airport Timing:

No checked baggage: At least 40 minutes before departure.
With checked baggage: At least 60 minutes before departure.

Manage Service:

Update preferences at FlyerBonus.com, at least 12 hours before the flight.
Non-members: Request by phone.

From Thailand: 1771
From elsewhere: +662 270 6699

Not Eligible for Automated Check-in:

No e-ticket
Needs special/medical assistance
Unaccompanied minors
Needs extra payment
Group bookings (9+ people)
Discount fares needing ID at check-in

Call Center Check-in:

Timing: From 24 hours to 2 hours before departure.
Phone: Call 1771 for domestic flights.
Eligibility: E-ticket holders traveling domestically within Thailand.

Self-Service Kiosk Check-in:

Steps:

Locate your reservation (credit card or booking reference).
Follow on-screen prompts.
Baggage Tagging:

Enter number of bags.
Print and attach tags.
Drop off bags at the Bag Drop Counter.

Features:

Print boarding pass
Select seats

Not Eligible:

Unaccompanied minors
Traveling with pets
Requiring special assistance

Airport Desk Check-in:

Timing:

International flights: 3 hours to 90 minutes before departure.
Domestic flights: 2 hours to 60 minutes before departure.

Recommendation: Check in 2 hours before international flights, 90 minutes before domestic.
At Desk:

Present passport/ID and travel documents.
Check in bags and receive boarding pass.

FAQs On Bangkok Airways Check-In Policy

When can you web check-in for Bangkok Airways?

Web check-in is available from 24 hours to 1 hour before departure.

What is the online check-in time for Bangkok Airways?

It is 24 hours to 1 hour before departure of the flight. For more information, check out Bangkok Airways official website or contact their customer support department.

What time is check-in for domestic flights in Bangkok?

Imagine arriving at the bustling airport for your domestic flight. As you step through the doors, you notice the check-in counters have just opened—like the first rays of sunlight signaling a new day. The counters are ready and waiting for you a full 8 hours before your flight takes off, giving you plenty of time to get everything sorted. But, as the clock ticks closer to your departure time, the energy shifts; the counters will soon close their doors, precisely 40 minutes before your flight's departure. It's a busy, but organized dance of time and efficiency, ensuring every traveler has a smooth start to their journey.