Hawaiian Airlines provides several convenient check-in options. You can check in online starting 24 hours before your flight, enabling you to bypass lines and proceed directly to security upon reaching the airport. Alternatively, mobile check-in is accessible through the Hawaiian Airlines app, allowing you to check in and receive your boarding pass directly on your phone. For those who prefer to check in at the airport, self-service kiosks are available in the terminal or you can visit the airport counter for assistance.
Check in for your Hawaiian Airlines flight
In short, Hawaiian Airlines' check-in policy offers the following options for flight check-in:
Online check-in (web check-in)
Mobile check-in (via Android or iOS app)
Airport kiosk check-in
Airport counter check-in
Check-in Times at Hawaiian Airlines
Online check-in is available from 24 hours before departure up to the following times:
60 minutes before departure for flights between Hawaii and international destinations.
30 minutes before departure for flights within neighboring island destinations.
45 minutes before departure for flights between Hawaii and North America.
The mobile check-in time at Hawaiian Airlines coincides with the online/web check-in times mentioned above.
The kiosk check-in time at Hawaiian Airlines varies based on whether you have checked baggage:
With Checked Baggage:
Begins 4 hours before departure.
Closes 30 minutes prior departure for flights within neighboring islands.
Closes 45 minutes prior departure for North America flights.
Closes 60 minutes before departure for international flights.
Without Checked Baggage:
Starts 24 hours before departure.
Closes 30 minutes before departure for flights within neighboring islands.
Closes 45 minutes prior departure for North America flights.
Closes 60 minutes prior departure for international flights.
Airport Kiosk Check-in Restrictions
Airport kiosk check-in is unavailable for the following types of reservations:
Certain types of modified reservations
Most group reservations
Codeshare partner flights
Paper ticket reservations
Non-electronic ticket reservations
One-way international reservations due to visa requirements
Unaccompanied minors
Bulkhead seat reservations
Pet reservations
If you have outstanding balance dues but cannot pay via credit or debit card
Airport check-in time at Hawaiian Airlines varies depending on the type of flight:
For international flights:
Check-in starts from 3 hours and closes 1 hour prior to departure.
Be sure to reach the check-in counter at least 3 hours before departure.
Complete all formalities at least 1 hour before your flight’s departure.
For domestic flights:
North America to/from Hawaii flights: Check-in is available from 2 hours and 30 minutes (150 minutes) to 45 minutes before departure.
Be sure to reach the check-in counter 2 hours and 30 minutes before flight departure.
Fulfill all formalities at least 45 minutes prior to flight departure (online check-in closes 1 hour before departure).
Neighboring Island flights: Check-in is available from 90 minutes to 30 minutes before departure.
Make sure to reach the check-in counter 90 minutes prior to flight departure.
Complete all formalities at least 30 minutes before departure (online check-in closes 1 hour before departure).
Remember to print your boarding pass and bag tags at the airport kiosk using your 6-letter confirmation code or HawaiianMiles number.
Hawaiian Airlines Check in Tips
After completing check-in, make sure you arrive at the gate area at least 30 minutes prior to your flight's scheduled departure time.
Remember to consult the Airport Check-in Times for the correct guidelines.
Download your Hawaiian Airlines boarding pass, take a print out, or email it to yourself after checking in online.
If you misplace or forget your boarding pass, you can obtain a printout at a self-service kiosk.
Allocate sufficient time for procedures such as baggage check-in and security checks to avoid rushing before your flight.
Hawaiian Airlines Check in Online
For Hawaiian Airlines online Check-in:
Visit Hawaiian Airlines website.
Click on the "Check-in" option.
Enter your:
6-digit confirmation code or 13-digit ticket number
Last name
Click on the "View my trip" button
Select your flight and:
Indicate the number of bags you want to check
Pay your baggage fees with a credit card
Preselect or check your seat
Download your paperless boarding pass
Check in
You will not be eligible for Hawaiian Airlines web check-in:
You've recently made changes to your reservation
You're traveling on a group reservation
You require special services, such as:
Traveling with an infant
Unaccompanied minors
Requesting a bulkhead seat
Traveling with a pet
You have a paper or non-electronically issued ticket
You're flying on a codeshare partner-operated flight
You're on a one-way international reservation due to visa requirements
Hawaiian Airlines Check in through Mobile App
For travelers with a confirmed reservation, mobile check-in via the app is available from 24 hours to 1 hour before departure for international flights (45 minutes for North America), and 30 minutes before departure for domestic flights to neighboring islands.
To check in through the mobile app, just tap on the check-in button and follow the steps to choose your flight and complete the check-in process. After checking in, you can download your electronic mobile boarding pass on your mobile device.
If your airport doesn't support mobile boarding passes, you'll need to check in either online, at a self-service kiosk, or at the airport counter.
With the mobile app, available 24 hours before your flight, you can:
Download your paperless boarding pass
Preselect or check your seat assignment
Indicate the number of checked bags
Pay your baggage fees
Additionally, the mobile app offers the following features:
View, upgrade, or modify your ticket
Receive real-time notifications
Access interactive indoor maps with directions to your gate and baggage claim
Chat with a Hawaiian Airlines agent
Stream movies on your mobile device
Check your standby/waitlist status
Request a ride to/from the airport
Hawaiian Airlines Airport Kiosk Check-in
Using the airport kiosk for check-in enables you to avoid queues at the airport counter.
For check-in, you'll need any of the following:
Your 6-letter confirmation code
Your 13-digit E-Ticket number
A valid credit or debit card
Your HawaiianMiles account number associated with your flight reservation
Your web-check-in boarding pass produced within 24 hours of your flight’s departure
In addition to checking in, the self-check-in kiosk offers the following options:
Printing your boarding pass
Viewing available seat assignments
Changing or upgrading your seat
Printing bag tags for checked luggage
Adding your HawaiianMiles number to your reservation
Purchasing The Plumeria Lounge Pass
Once you have your Hawaiian Airlines boarding pass, proceed to the baggage counter to check your bags, collect the receipts, and proceed to the security checkpoint.
Kiosk Check-in Restrictions
You won't be able to use a kiosk for check-in if:
You're part of a group reservation.
You've made recent changes to your booking.
You're on a codeshare partner flight.
You don't have an electronic ticket.
You're on a one-way international reservation.
You've requested a special service.
You couldn't upgrade your seat during online check-in.
You have outstanding dues but can't pay due to lack of a credit card.
Hawaiian Airlines Check-in at Airport
To avoid any last-minute rush, it's advisable to arrive at the airport check-in counter with ample time:
For international flights, aim to be there at least 3 hours before departure.
For flights between North America and Hawaii, arrive 150 minutes before departure.
For flights from Hawaii to neighboring islands, arrive 90 minutes before departure.
Once you've presented your passport and other required travel documents at the airport counter:
You can check your bags.
You'll receive your assigned seat.
You'll be provided with your boarding pass.
Hawaiian Airlines Boarding Zones
After completing the check-in process, it's necessary to be at the boarding gate at least 30 minutes prior to the scheduled departure time of your flight. If you’re unable to arrive at the boarding gate by the suggested time it may result in you being denied boarding and potentially being rebooked on a later flight.
The boarding process at Hawaiian Airlines is organized into several zones:
Pre-boarding: This zone is reserved for special needs passengers and unaccompanied minors.
Premium Cabin: This includes First Class and Business Class passengers.
Zone 1: Reserved for Pualani Platinum Members.
Zone 2: Reserved for Pualani Gold and Premier Club members.
Early Boarding: Includes active-duty military personnel and families with children under 2 years of age.
Zone 3: For passengers traveling in Extra Comfort seats.
Zones 4 and 5: For Main Cabin (middle section) seats.
Zone 6: For Main Cabin Basic seats.
Additionally, items such as wheelchairs and strollers can be checked in at the boarding gate instead of the main check-in counter.
Frequently Asked Questions on Hawaiian Airlines Check in Policy
What are the check-in options offered by Hawaiian Airlines?
Hawaiian Airlines provide several check-in options:
Online Check-in: Starts from 24 hours up to 1 hour prior to the scheduled departure time.
Mobile App Check-in: You can check in through the Hawaiian Airlines mobile app.
Airport Kiosk Check-in: Present at the airport from 4 hours before departure.
Counter Check-in: Present at the airport from 3 hours before departure.
How do I check in online for flight with Hawaiian Airlines?
To check in online for your flight :
Visit the Hawaiian Airlines website.
Go to the "Check-in" section.
Fill your last name and confirmation code or ticket number.
Follow the prompts to complete your check-in and take a print of your boarding pass.
What is the closing time for check-in with Hawaiian Airlines?
The cut-off times for Hawaiian Airlines check-in are:
For Domestic Flights (within Hawaii) it is 30 minutes prior departure and for International Flights it is 60 minutes prior departure.
Can I check in my baggage while checking-in online or through a mobile app ?
Yes, you can check in your baggage when checking in online or through Hawaiian Airlines mobile app. After finishing your check-in, you can drop off your checked luggage at the allotted baggage drop counters at the airport.
What documents are required for check-in for Flight with Hawaiian Airlines?
The documents needed for check-in for:
Domestic Flights: A valid government-issued photo ID (e.g., driver's license, state ID, passport).
International Flights: A valid passport and any required visas.
Can I take special assistance while checking-in?
If you require special assistance (e.g., wheelchair service, medical needs), it is advised to check in at the airport counter. You can also inform the airline beforehand by contacting their customer service.
Will I be able to check-in if I miss the check-in cut-off time?
If you miss the check-in cut-off time, you may not be permitted to board your flight. It is necessary to arrive at the airport well in advance. If you predict being late, reach out to Hawaiian Airlines customer service as soon as possible for assistance.
Is there a fee charged for checking in at the airport counter?
No additional fee is charged for checking in at the airport counter; however, additional fees may incur for checked baggage depending on your fare type and destination.
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