Often passengers have to cancel their flight due to unexpected reasons such as personal work, medical emergencies and more. These situations become a hindrance in their travel plans, and even make them lose their reservation amount. Knowing such situations can occur anytime, Lufthansa has formed a cancellation policy that allows passengers to get a refund on flight cancellations. To confirm if you're eligible for a refund, you can contact Lufthansa's customer service team anytime or dial +1-866-410-8128 for instant support. Moving further, let's explore more in detail about Lufthansa Airlines Cancellation Policy, and ways to get a refund.
What is Lufthansa 24-Hour Cancellation Policy?
This policy is carefully designed by keeping passengers' interest in mind. Passengers can make the best use of this policy to avoid any complications down the line. Let's take a closer look what this policy states:
1) As per Lufthansa's 24-hour rule, if any passenger cancels their flight within 24 hours of reservation, then they're eligible for 100% refund.
2) This policy is applicable on both refundable and non-refundable flights.
3) If the flight is cancelled at Lufthansa's end, then they're liable to provide you the refund for the inconvenience.
4) You can use any method described in the policy to apply for the refund.
5) Passengers must pay a cancellation fee if they cross the 24-hour window.
6) Passengers can use the unused portion of their flight ticket for booking a new flight within 365 days of the original departure date.
How To Cancel The Lufthansa Airlines Flight?
Passengers carrying the refundable and non-refundable tickets are allowed to cancel their flights until the date of departure. Here are a couple of ways through which you can proceed ahead with the cancellation.
1) Cancelling Flight Via Online Mode
Go to Lufthansa's official website.
Click on "Manage Booking" section, and enter your flight details such as booking reference number along with the last name.
Here you will see multiple reservations, so pick the one that you want to cancel, and click cancel.
If your ticket is refundable, then the eligible refund amount will be displayed. In case of non-refundable, the details about the travel credit will pop up.
Once the cancellation process is completed, you will receive a confirmation email.
2) Visiting Air Ticket Counter For Cancellation
Passengers can visit the airport counter and get in touch with the office staff to proceed with the cancellation. Do ensure you provide your flight details and Govt ID proofs, so they help you cancel your flight, and process your refund request, if applicable.
3) Contacting Lufthansa's Customer Service Team
Contact Lufthansa via their official number.
In the IVR menu, choose your preferred language, and select the flight cancellation option to proceed ahead.
After that, the system may ask you to enter your booking code, so enter it, and after that you will be redirected to the representative.
Explain the reason for cancellation, so they can help you cancel your flight. If they find you're eligible for a refund, then they will inform you about the same.
How and when does Lufthansa Airlines offer refunds?
If Lufthansa is responsible for the flight delay or cancellations, then they're liable to compensate the passengers for the inconveniences caused to them. For direct bookings with Lufthansa official channels, the amount gets credited back on the customer's account. However, the credited amount takes some time to reflect on the passenger's account.
Credit card refunds take up to 7 business to reflect.
In case of cash or check refunds, it takes up to 20 business days to reflect on the account.
For more information, you can anytime contact Lufthansa's customer service team or dial +1-866-410-8128 for instant guidance and support.
Frequently Asked Questions
What's the procedure of cancelling a Lufthansa flight online?
Visit Lufthansa's official website, then tap on the "Manage Booking" section, enter all necessary details, and click on the cancellation button. You will get a confirmation email on your registered email ID.
Does Lufthansa provide refunds for canceled flights?
Yes, if the airline itself is responsible for the flight cancellation, then you're eligible for a full refund.
Do Lufthansa charge a flight cancellation fee?
Yes, if a passenger exceeds the 24-hour window limit, then they are liable to pay a cancellation fee.
How much time does Lufthansa take to credit back the refund?
It takes almost 7 working days to Lufthansa to credit back your refund amount. Please note, you will get a refund into the account you used during the reservation.
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