Before you board your Air New Zealand flight, you’ll need to complete several steps, including check-in, obtaining your boarding pass, and selecting your seat. Air New Zealand prioritizes passenger satisfaction, ensuring that the check-in process is seamless and efficient. To avoid any complications at the airport, it’s a good idea to familiarize yourself with the Air New Zealand Check-In Policy beforehand. This guide will help you navigate the check-in process smoothly, so you can enjoy a hassle-free start to your journey.
What check-in options are available for my Air New Zealand flight?
Air New Zealand provides several ways to check in for your flight:
Online check-in
Mobile check-in
Kiosk check-in
Airport check-in
Air New Zealand Check-In Times
Know the Right Time to Check-In
International Flights:
Check-in: At least 90 minutes before departure.
Flights to/from/through the U.S.: Check in 2 hours before departure.
Domestic Flights:
With Checked Baggage: Check in at least 30 minutes before departure.
Without Checked Baggage: Use your e-ticket/mobile app at the gate and be there at least 20 minutes before departure.
From International Terminals or Connecting to International Flights: Check in at least 60 minutes before departure.
Online Check-In:
Domestic: 24 hours to 30 minutes before departure.
International: 24 hours to 90/120 minutes before departure (depending on the airport).
Mobile App Check-In:
Same times as online check-in.
Kiosk Check-In:
Domestic: 3 – 4 hours before departure until 30 minutes before departure.
International: 3 – 4 hours before departure until 90 minutes before departure (120 minutes for U.S. flights).
Airport Counter Check-In:
Domestic: At least 30 minutes before departure.
International: At least 90 minutes before departure (120 minutes for U.S. flights).
Make sure you check these times to ensure a smooth and stress-free check-in experience with Air New Zealand!
Easy Steps for Air New Zealand Online Check-In
Checking in online with Air New Zealand is a breeze. Here’s how:
Visit: Go to AirNewZealand.com.
Click: Find and select the "Check-in" tab.
Retrieve Booking: Enter your Booking Reference and Last Name (from your e-ticket).
Continue: Click "Continue" to move forward.
What to Do Next:
Choose Passengers: Select who’s checking in.
Optional: Enter Frequent Flyer numbers, upgrade your flight, or add extra baggage.
Select Seats: Pick your preferred seats.
Upgrade: Pay for any upgrades if selected.
Enter Details: Fill in passport and entry requirements if needed.
Complete Check-In: Finish the process.
Receive Your Boarding Pass:
Email: Get it sent to your email for printing.
Mobile App: Access it via the Air New Zealand app.
Airport Counter: Collect it at the online check-in counter if needed.
Note: If you face issues or need special documentation, visit the airport’s check-in counter for assistance.
Simplify your travel and breeze through the airport with Air New Zealand’s easy online check-in!
Air New Zealand Check-In Exceptions
Online Check-In Exceptions:
You need to check in at the airport if:
Your booking includes more than 9 passengers.
You have a paper ticket.
Your itinerary has multi-city bookings.
Manual documentation checking is required due to border restrictions.
The airport doesn’t accept home-printed boarding passes (e.g., Ngurah Rai International Airport, Bali; Changi International Airport, Singapore).
Your flight departs from Niue (check in at least 2 hours before departure).
You require special assistance.
You are an unaccompanied minor.
Your entry/transit documentation (visa, passport, ESTA, COVID test/vaccination documentation, proof of onward travel) is incomplete.
Mobile Check-In Exceptions:
You must check in at the airport if:
Your booking has more than 9 passengers.
You have a paper ticket.
Your ticket includes multi-city bookings.
Manual checking of documents is needed.
The departure airport doesn’t accept mobile boarding passes.
Your flight is from Niue (check in at least 120 minutes before departure).
You need special assistance.
You are an unaccompanied minor.
Your entry/transit documentation is not in order.
Note: If you’re checking in at the airport, make sure to arrive early. This gives you ample time to check in your bags, clear security, and reach your boarding gate at least 30 minutes before your flight’s departure.
Air New Zealand Kiosk Check-In
Easy Check-In with Self-Service Kiosks
If you have all necessary documents ready, use a self-service kiosk at these locations:
International Airports: Los Angeles, San Francisco, Gold Coast, Queenstown, Melbourne, Perth, Sydney, Brisbane, Hong Kong, Nadi, London Heathrow, Tokyo Narita.
Domestic Airports: Auckland, Christchurch, Wellington.
At the Kiosk, You Can:
Verify health and travel requirements.
Scan your passport.
Scan the QR code from your New Zealand Traveller Declaration (if applicable).
Confirm your seat selection.
Print your boarding pass and bag tags.
After Printing:
Attach bag tags to your bags.
Leave your bags at the Bag Drop counter.
Go through security and head to your boarding gate.
Note: If traveling on a codeshare flight, check in at the operating airline’s counter.
Airport Check-In
If you prefer or need to check in at the airport:
Domestic Flights: Arrive at least 30 minutes before departure.
International Flights: Arrive at least 90 minutes before departure (120 minutes for flights to/from/via the United States).
Required Documents:
Valid ID (driver’s license, passport, etc., for domestic flights; passport and visa(s) for international flights).
Electronic or printed ticket.
Health and travel declarations.
Test and vaccination documents (for international flights).
Tip: Print bag tags at a kiosk and drop off your bags at the Bag Drop counter if you’re checking in baggage.
FAQs On Air New Zealand Check-In Policy
What should I do if my Air New Zealand check-in is unsuccessful?
If your online check-in is unsuccessful, it could be due to various reasons. In such cases, it's essential to contact Air New Zealand's customer support team directly for assistance.
How many hours check-in before international flight LAX?
It is 3 hours.
How long does it take to check-in at SFO for an international flight?
Three hours.
What are the check-in opening times for Air New Zealand?
According to Air New Zealand's Check-In Policy, especially for international flights, check-in, bag drop, and kiosks open 3 hours prior to departure.
What is the check-in process for Air New Zealand domestic flights?
Passengers can check-in for domestic flights before 30 minutes of the departure time.
What are the baggage allowances for Air New Zealand check-in?
When you’re heading off on an international adventure with Air New Zealand, there's a little extra perk to make your journey smoother. If you've booked a Seat+Bag, The Works, or Economy fare, you get a generous allowance: one piece of luggage weighing up to 23 kg and measuring no more than 158 cm, all included in your ticket price. So, as you prepare to set off on your global escapade, rest easy knowing that your first piece of luggage is already taken care of, letting you focus on the excitement of your trip.
Can I gate check a stroller with Air New Zealand?
Yes, you can gate check a stroller with Air New Zealand for children under 12 without it counting toward your baggage allowance. The stroller will be checked at the gate and returned upon arrival at no extra charge.
How do I use Air New Zealand's web check-in?
To use Air New Zealand's web check-in, visit their official website, enter your booking details, and follow the prompts to check in online. You can select your seat, get your boarding pass, and save time at the airport. Web check-in opens 24 hours before your flight's departure.
+1-866-410-8128