Air New Zealand, based in Auckland, is the flag carrier airline of New Zealand. Serving over 20 countries, it covers 20 domestic and 32 international destinations with a fleet of 58 aircraft. Recognized as a leading airline in 2020, Air New Zealand focuses on customer satisfaction, prioritizing a reliable and passenger-centric experience. Understanding the Air New Zealand flight change policy is crucial for passengers, as it enables them to take proactive steps when making flight changes. With a flexible policy and a seamless process, this guide ensures you enjoy a hassle-free travel experience.
Air New Zealand Flight Change Policy: Quick and Easy Adjustments
Changing your Air New Zealand flight is a breeze. Whether you’re adjusting domestic or international bookings, the process is designed to be straightforward and hassle-free.
How to Change Your Flight:
Online: Visit the official Air New Zealand website to make changes quickly and easily.
By Phone: Call Air New Zealand's customer service for assistance with your flight modifications or dial +1-866-410-8128.
Key Points of Air New Zealand’s Change Flight Policy:
Domestic and International Changes: Both types of bookings can be modified with ease.
International Change Fee: For international flights, a small fee applies to make the necessary changes.
Efficient Process: Designed to ensure a smooth experience without unnecessary complications.
With Air New Zealand’s user-friendly policies, adjusting your travel plans is simple and efficient, keeping your journey stress-free and enjoyable.
Flexible Flight Changes for Every Fare Type
Air New Zealand offers a range of options for modifying your flight plans, depending on your fare type and route. Here's a streamlined overview of what you need to know:
Long-Haul Flights
Value Fares (Economy)
Change Fee: USD 100 per passenger (infants are free).
Refunds: Non-refundable, but you can convert your fare into a flight credit. If the new fare is lower, the excess credit is forfeited.
No-Shows: Fully forfeited.
Name Changes: Not allowed.
Flexi Fares
Change Anytime: Allowed with a service fee. If the original fare is unavailable, an extra charge may apply.
Refunds: Available as flight credit; lower fare credits are forfeited.
Cancellation Fees: USD 300 for Economy Flexible, USD 400 for Premium Economy.
Name Changes: Not allowed.
Business Class Fares
Change Anytime: Allowed with a service fee. If the original fare is unavailable, extra charges may apply.
Refunds: Provided as flight credit. Lower fare credits are forfeited.
Cancellation Fee: USD 500 per passenger.
Name Changes: Not allowed.
Tasman and Pacific Flights
Smart Saver Fares
Change Fee: NZD 100 per passenger (infants are free), plus fare difference. No fee for Premium Economy or Business Premier upgrades.
Name Changes: Not allowed.
Flexi Fares
Change Fee: None, but fare difference applies.
Name Changes: Not allowed.
Business Class Fares
Change Fee: Generally included in Flexi fares. Business Saver fares follow Smart Saver rules.
Name Changes: Not allowed.
Domestic Flights within New Zealand
Seat Fares
Change Fee: NZD 50 per passenger, plus fare difference. Free online changes.
Cancellations/Refunds: Not allowed.
Seat+Bag Fares
Change Fee: NZD 50 per passenger, plus fare difference. Free online changes.
Cancellations/Refunds: Not allowed.
FlexiChange Fares
Change Fee: None, but fare difference applies. Free same-day changes.
Cancellations/Refunds: Not allowed.
FlexiRefund Fares
Change Fee: None, but fare difference applies. Free same-day date and route changes.
Cancellations: Fully refundable if made before departure.
For the latest details and to ensure you get the most accurate information, always check directly with Air New Zealand or visit their official website.
How to Change Your Flight Online with Air New Zealand
Changing your Air New Zealand flight online is quick and easy. Follow these steps to adjust your travel plans:
Visit the Air New Zealand Website:
Go to AirNewZealand.com.
Access Your Booking:
Enter your Booking Reference Number and Family Name.
Click Continue.
Make Your Changes:
Select Flight Modifications: Choose to change your flight time, date, or destination.
Update In-Flight Services: Modify any in-flight services if needed.
Confirm and Pay:
Review the changes.
Cover any necessary change fees or fare differences.
No additional service fee is charged for online changes.
Receive Confirmation:
Your updated E-ticket will be sent to you by email.
Important Notes:
Fare Rules: Changes are subject to the fare rules of your original ticket.
Ticket Purchase: Online changes can only be made for tickets bought directly from Air New Zealand (via their website, mobile app, ticket center, or call center).
Third-Party Tickets: For tickets purchased through a travel agent or third-party website, contact the source of purchase directly for changes.
With these easy steps, adjusting your flight with Air New Zealand is hassle-free, ensuring your journey remains on track!
Frequently Asked Questions On Air New Zealand Flight Change Policy
What is the fee for changing my flight with Air New Zealand?
For flight changes with Air New Zealand, you’ll pay a fee of USD 100 per adult and child. Changes to infant fares are free of charge.
Can I change my name on an Air New Zealand ticket?
Yes, minor changes are free of charge. However, if the changes involve marriage, divorce, or other legal reasons, the passenger must cancel the current booking and purchase a new ticket.
What should I do if Air New Zealand changes my flight schedule?
If Air New Zealand changes your flight schedule, they will notify you directly via email or SMS. You can then:
Check the New Schedule: Review the updated flight details.
Modify Your Booking: If needed, you can make adjustments to your flight date, time, or destination through the Air New Zealand website or mobile app.
Contact Customer Service: For assistance or to discuss alternatives, contact Air New Zealand’s customer service team.
What is the fee for changing an international flight with Air New Zealand?
For international flights, the change fee is typically USD 100 per adult and child. Note that:
Infant Fares: Changes to infant fares are free of charge.
Fare Difference: If the new flight is more expensive, you'll need to pay the fare difference.
Service Fee: No additional service fee applies if changes are made online.
How to check the Air New Zealand Flight Status?
To check your flight status, visit Air New Zealand's official website. Enter your flight number to view the current status. Please note, you can check the status up to 48 hours before your flight's departure.
What is the Air New Zealand Contact Number?
You can contact Air New Zealand's customer service team at +64 9 357 3000, available 24/7. If their number goes busy, you can also use an alternative number +1-866-410-8128. Please note that international fees may apply.
+1-866-410-8128
