While flying on Air Serbia facing flight disruptions such as flight delays, cancellations, and booking issues is a new normal. However, taking such incidents lightly won't help us either. Right? Thus, in such situations, passengers must know their rights for compensation, and how to proceed with it. As per Air Serbia Compensation policy, and EC Regulation 261/2004, if your flight departs from EU airports, then you are eligible for up to €600 in compensation. Let's explore the step by step guide on how to claim compensation with Air Serbia.
When Can You Request Compensation from Air Serbia?
There are few scenarios under which you can file a compensation claim from Air Serbia.
Delay in flight: If your flight is delayed for more than 3 hours, then you have a right to claim for compensation.
Flight Cancellation: If Air Serbia cancels your flight without any intimation, and also fails to inform you about such occurrence less than 14 days in advance, then you can apply for compensation.
Flight Overbooking: If Air Serbia doesn't allow you to board the flight due to an overbooking issue, then you can call their experts at +1-866-410-8128 for the claim.
Note: Passengers are entitled to claim compensation as follows.
What's The Process Of Claiming Air Serbia Compensation?
Here are the steps that you need to follow to claim compensation for inconvenience from Air Serbia.
Gather Flight Documents: Before proceeding with filing the compensation claim, passengers must ensure they've all the required documents ready such as boarding pass, air ticket, and any receipts that can help them get compensated. Also do ensure, you have a booking confirmation number, departure date and more details for login into the account.
Submit Your Claim: Once your documents are ready, the next step is to contact their customer support team by visiting their website. Fill out the compensation claim form without any error, and wait for a response from the airline.
Wait For Air Serbia Response: After submitting the request for compensation, you have to wait patiently until you get a response from the airline's end. It can take up to 30 days to fix your compensation request issue.
Get Compensation: If you get a response from their end, then you will help you with the compensation which can go from 250 to 600 euros, though that too depends on the distance of the flight, and delay hours.
Documents You May Need To Submit For Filing A Compensation
Before proceeding with the compensation claiming process, you must provide the following documents and information to the Air Serbia customer service team.
1) Flight Confirmation Number
In order to prove to the airline representatives that you're the real owner of the flight ticket, you must provide them with your booking reference number. If you can't find it, then you must check your confirmation email you received after the reservation. Moreover, you can also contact Air Serbia's customer service team for further assistance.
2) Identity Proof
Along with flight information, you must provide proof of your identity as well, such as your passport, Govt. ID or any other proof that can confirm you're the ticket owner. Also, you have to keep these ID proofs while going through the check-in process and boarding the flight.
3) Boarding Pass or an email from Air Serbia Team Accepting Mistake
Having a boarding pass can help you smooth your claiming process. As it works as a reasonable proof to get compensation for flight delays, cancellations or any other reason that comes under Air Serbia Compensation rule.
4) Other Incurred Expenses
While going through flight delay issues, if you've made other expenses such as booking a hotel, buying food, or made any other expense, then make sure you keep receipts of the same. This information later will help you to claim Air Serbia Compensation for additional expenses you made during the flight disruptions.
When You Are Not Entitled For Compensation?
There are few circumstances where you may not be eligible for compensation. These are explained down below.
1) Unavoidable Circumstances: Events which are beyond airlines' control such as bad weather, natural disasters or air traffic control strikes can lead to no compensation on passenger's part.
2) Fault At Passenger's End: If passengers due to any reason fail to reach the airport on time, or fail to provide relevant documents, then they may not be eligible for the Air Serbia Compensation.
3) Prior Notice: If passengers are informed well in advance at least 14 days prior to the scheduled departure, then passengers can not file a claim for compensation.
Frequently Asked Questions On Air Serbia Compensation
In what scenarios am I eligible for compensation from Air Serbia?
You can request compensation if your flight is delayed for more than 3 hours. Second, you got a flight cancellation notification in less than 14 days' notice. Third, due to overbooking your flight got cancelled.
How do I go about claiming my compensation from Air Serbia?
You can find the compensation form on the Air Serbia official website. Fill it about and click on the submit button. Soon you will be informed about the compensation request from the airline's customer service team.
How much time does Air Serbia take to pay the compensation?
Air Serbia takes almost 90 days to fulfill your compensation request. If you still don’t get any response from the airline's end, then contact their customer service team or dial +1-866-410-8128 for instant support.
What's the Air Serbia compensation amount as per EU261?
250 € for flights up to 1500 km
400 € for flights from 1500 km to 3500 km
600 € for flights over 3500 km
How to check the Air Serbia flight status online?
Visit Air Serbia website, then go to Air Serbia flight status option. After that enter your reference number or flight number, and you will be able to see your current flight status, including estimated time of departure, any cancellations or flight delays.
+1-866-410-8128
