According to the Frontier's revised cancellation policy, passengers are eligible for a full refund under the following circumstances:
If the booking is made at least 7 days before departure and canceled within 24 hours of booking.
If the scheduled flight is canceled and the passenger does not want to take the alternative flight.
If the ticket is refundable (such as the WORKS bundle) and the passenger cancels the flight.
If the cancellation is due to COVID-19, allowing the transfer of the full value to an Air Canada Travel Voucher or Aeroplan Points with a 65% bonus.
If a Last Seat award ticket is canceled before departure.
If an award ticket is canceled at least 180 days before the scheduled departure.
If a standard ticket is canceled at least 60 days before departure.
In case of special circumstances, such as the death or serious illness of a passenger or close family member, jury duty, etc., subject to documentary evidence.
Frontier 24 Hours Cancellation Policy
Frontier Airlines 24-hour cancellation policy permits travelers to cancel any flight ticket within 24 hours of purchasing and receive a full refund, only if the flight departs at least 7 later. This policy is applicable to all ticket types, and also on non-refundable fares.
However, if you cancel within 7 days of travel or after 24 hours of booking your ticket, a cancellation fee will be included depending on the fare conditions of your ticket.
Frontier Cancellation Policy Due to Death or Illness
Frontier's cancellation policy permits passengers to cancel their flights in case of serious illness before the scheduled departure or due to the death of any close family member. However, passengers must submit documents for proof, such as a medical certificate or death certificate, to support their cancellation request.
Frontier Cancellation Policy Due to Weather
Frontier's cancellation policy due to weather conditions or other factors beyond its control, such as bird strikes or air traffic control issues, provides passengers the option to either rebook on the next alternative flight or ask for a full refund for the unused portion of their ticket. However, this policy does not provide compensation for any delays, cancellations, or rescheduling resulting from such events.
Frontier Airlines Delays and Cancellations Policy
If your Frontier Airlines flight experiences delays, cancellations, or diversions because of issues within the airline's control, like mechanical problems or baggage delays, you'll be rebooked on the next alternative flight without additional charges. Alternatively, if your flight is canceled, you can request a full refund for the unused part of your ticket.
In the event of disruptions caused by factors beyond Frontier Airlines' control, such as severe weather or bird strikes, you'll also be rebooked on the next suitable flight at no extra cost or a later flight that aligns with your schedule when conditions improve. If your flight is canceled under these circumstances, you have the option to receive a full refund for the unused portion of your ticket. However, compensation is not provided in such cases.
Frontier Cancellation Fee
Frontier Airlines applies the following cancellation fees:
Within 24 hours of purchase: USD 0
60-plus days before departure: USD 99
59 – 7 days before departure: USD 99
6 days or less before departure (including same day): USD 99
Note: No cancellation fee is applied for canceling a WORKS bundle ticket.
According to Frontier Airlines' cancellation policy, the following cancellation fees apply:
If you cancel a standard ticket 59 to 7 days before departure, a fee of USD 99 per passenger per way will be charged. The remaining value of your ticket will be retained as a travel credit for future use.
If you cancel a standard ticket 6 days or less before departure (including the same day), a fee of USD 99 per passenger per way will be charged. The remaining value of your ticket will be retained as a travel credit.
If you cancel an award ticket, a non-refundable redeposit fee of USD 75 will be charged for re-depositing your Frontier Miles. However, this fee is waived for Last Seat Award flights. Cancellation must occur before your flight’s departure.
Note:
After canceling your Frontier flight, the remaining value of your fare, minus the Frontier cancellation fee (and less the Flight Flexibility fee if applicable), will be retained as a single-use travel credit for 90 days. Remember that this credit will not have any residual value after use, even if there is remaining credit. While you don't have to travel within the 90-day period, you must make use of the travel credit to book within that window . Additionally, it's important to remember that Frontier's travel credits cannot be exchanged for cash, and the cancellation must be completed before your flight's departure.
Remember that any modifications to your itinerary may include fare differences and additional charges. If you prefer to cancel your flight, the value of your ticket will be converted into a travel credit, deducting the applicable cancellation fee and carrier charges.
Frontier Cancellation Fee for the Works Bundle
Under Frontier Airlines cancellation policy, no fees will be applied for canceling a WORKS ticket. Upon cancellation, the full value of the WORKS ticket will be retained as a single-use travel credit valid for up to one year from the transaction date.
Here are some key points to review:
After using the travel credit , no residual value will remain, regardless of any remaining balance.
If the travel credit amount is not enough to cover the cost of the new flight ticket, you can pay the remaining balance with your credit card.
Travel credits cannot be transferred to another individual. The name on the new booking must match exactly with the name on the original booking.
If you seek a refund after canceling your ticket, you must also complete the Frontier Airlines Refund Application Form.
Frontier Cancellation Process
You have the option to cancel your Frontier Airlines flight ticket either online or by phone.
Here's how you can cancel based on how you booked your ticket:
Direct Booking: If you booked your ticket directly through Air Canada, Google Flights, Skyscanner, or Kayak, you can cancel online via the "My Bookings" section of the respective platform or by calling Frontier Airlines.
Through Other Travel Agents: If you booked your ticket through a different travel agent, whether online or offline, you must contact them directly to cancel your ticket. They will help you with the cancellation process.
Frontier Cancellation Online
To cancel a Frontier Airlines flight, follow these steps:
Visit the Manage Trip page on the Frontier Airlines website
Click on the "Review/Change" button.
Enter the required information to access your flight booking:
Your last name
Your 6-character flight confirmation code (found in the top right corner of your confirmation email, such as FLY789 or C5CEKG).
Click on the "Search" button. Your flight details will display on the screen.
Select the flight you want to cancel.
Follow the prompts to cancel your selected flight.
Frontier Cancellation Through Phone
To cancel your Frontier Airlines flight, simply call the Frontier Airlines phone number. Make sure to have your 6-character flight confirmation code ready when cancelling your flight over the phone.
Frontier Airlines Refund Policy
Frontier Airlines offers full refunds under the following circumstances:
If you purchase a ticket at least 7 days in advance and cancel it within 24 hours of purchase.
Cancellation of a WORKS bundle ticket before departure.
Cancellation of any ticket type at least 60 days before the scheduled departure.
Cancellation of an award ticket at least 180 days before the scheduled departure.
Cancellation of a Last Seat Award ticket before departure.
In the event of serious illness or the death of a close relative (subject to Frontier Airlines' approval).
In addition to the aforementioned conditions:
Refunds will be proceeded to the original form of payment. However, if the ticket was purchased by a third party, such as an employer or a travel agency, documentary evidence must be provided, and the refund will be issued directly to the employer or travel agency.
All fares, fees, taxes, and charges are payable in US dollars, except for bookings made through online Canadian travel websites, which are payable in Canadian dollars.
Refunds for eligible tickets typically take about 7 business days to process, but may take 1 to 2 billing cycles to appear on your account statement.
If you haven't used any portion of your ticket, the refund amount will include the fare paid, as well as ancillary purchases (e.g., baggage fees, seat assignments), government charges, fees, taxes, and certain other charges paid towards the ticket.
If you've used a portion of your ticket, the refund amount will include the fare paid, plus all ancillary purchases made from the point of termination or stopover of your flight to the destination.
Frontier Airlines Refund Request
Once you've canceled your ticket, you can request a refund through the following methods:
By calling Frontier Airlines Reservations over the phone.
Online by completing the refund request form on the Frontier Airlines website.
How to Check Frontier Airlines Refund Status?
To check the status of your refund online, follow these steps:
Visit Frontier Airlines Website
Select "My Trips".
Enter your Last Name and Confirmation Code.
Click on the "Search" button.
Your refund status will be displayed on the following page.
How to Use Frontier Airlines Flight Credit?
To use your flight credit from a previously canceled flight for a new booking, follow these steps:
Book your new flight through Frontier Airlines website
On the payment screen, select "Credit with Frontier".
Enter your 6-digit confirmation code from your original booking.
Follow the on-screen prompts to confirm your booking and complete the payment.
Important
Credits cannot be redeemed for cash.
WORKS credits expire 1 year from the date of issue.
If the credit does not cover the full cost of the new booking, the remaining balance must be paid by credit card.
Credits are non-transferrable and can only be redeemed by the passenger whose name it was issued under.
The names on the new and old reservations must match.
Credits can only be used once, so any remaining value will be forfeited after the credit is applied to a booking.
How to Avoid Frontier Airlines Change Flight and Cancellation Fees?
Here are some strategies to minimize change and cancellation fees when flying with Frontier Airlines:
Book your ticket at least 7 days before your travel date. This allows you to cancel or change your booking free of charge within 24 hours of booking, applicable to all fare types within the United States.
Consider buying the WORKS bundle if possible, despite the higher cost. This bundle eliminates change or cancellation fees if your travel plans change.
Aim to earn Elite-level status with Frontier Airlines, as it may come with benefits such as waived change or cancellation fees.
In the event of flight cancellation, you may have the option to cancel or rebook your flight without incurring additional charges.
If your flight is rescheduled to a time that doesn't suit you, inquire about the possibility of rebooking free of charge.
Always communicate with Frontier Airlines to explore the best options available to accommodate your needs.
Vouchers
If you voluntarily cancel your travel, any remaining funds after deducting applicable fees will be refunded to the original form of payment associated with the booking. If a voucher was used to book travel, the refunded funds will be provided back in the form of a voucher.
Frequently Asked Questions on Frontier Cancellation Policy
Explain Frontier Airlines cancellation policy?
Frontier Airlines permits passengers to cancel their reservations. The specific terms and conditions vary depending on the type of fare booked. Usually, if you cancel a ticket within 24 hours of booking and the flight's departure is at least after 7 days , you are entitled for a full refund.
How to cancel my reservation with Frontier Airlines ?
You can cancel your reservation online via the Frontier Airlines website by logging into your account and visiting the "My Trips" section.. You can also contact Frontier Airlines customer service for assistance.
What is the fee for canceling a Frontier Airlines flight?
Cancellation fees may apply depending on the window of cancellation and the type of fare booked. For cancellations made more than 60 days prior departure are generally free. However, if you cancel within 60 days of departure, fees vary from $39 to $79.
Will I get a refund if I cancel my Frontier Airlines flight?
Refund eligibility depends on the fare type purchased and window of the cancellation. Generally, if you cancel within 24 hours of booking and the flight departs more than 7 days later, you can receive a full refund. After 24 hours, most fares are non-refundable, but you may receive a travel credit after applicable fees get deducted.
What happens if my flight is canceled by Frontier Airlines?
If Frontier Airlines cancels your flight, you are entitled to a full refund or a rebooking on the next available Frontier flight at no additional cost. Additional compensation might be provided depending on the circumstances.
How can I change my Frontier Airlines flight without incurring a fee?
To avoid change fees, prefer purchasing a "WORKS" or "PERKS" bundle, which includes flexibility for changes and cancellations. Otherwise, changes made 60 or more days before departure are usually free, while those made within 60 days incur a fee.
What is the policy for canceling flights booked with reward miles?
For flights booked with Frontier Miles, the same cancellation policies apply. However, if you need to cancel, any reinstatement fees for the miles depend on your Frontier Miles status and the timing of the cancellation.
How much time does it take to receive a refund from Frontier Airlines?
Frontier Airlines generally proceeds refunds within 7 business days for credit card purchases. For other forms of payment, it may take at least 20 business days.
What if I need to cancel a flight due to a medical emergency or death in the family?
Frontier Airlines offers flexibility in such situations. It's advised to contact Frontier Airlines customer service and provide necessary documentation to discuss your options.
+1-866-410-8128