Air India provides multiple check-in options:
Online check-in via the web
Check-in using the mobile app
City office check-in
Tele-check-in
Kiosk check-in
Airport counter check-in
Check-in Times and Deadlines for Air India
When should I check in when travelling on Air India?
Passengers are advised to arrive 2 hours before domestic flights and 3 hours before international flights. Check-in counters close 1 hour before departure, so ensure you have checked in at least 1 hour prior to your flight.
Note: As per Air India Check In policy, to enter the airport, you must carry a valid photo ID and a copy of your E-ticket or Boarding Pass.
Mobile App Check-in Time
You can use your mobile app to check in from 48 hours to 90 minutes before departure.
Web Check-in Time
You can perform web check-in for domestic flights (within India) from 48 hours up to 1 hour before departure (2 hours for Srinagar, Jammu, and Leh). For international flights, web check-in is available from 48 hours up to 2 hours before departure.
City Check-in Options and Times
You can complete check-in at a designated city office from 12 hours up to 2 hours before your flight departs.
Tele-Check-in Hours
If you're flying Executive Class or are a Frequent Flyer member without checked baggage, you can opt for tele-check-in for domestic flights up to 2 hours before departure. This service is available only from the following 6 metro airports: Delhi, Hyderabad, Kolkata, Chennai, Mumbai, and Bengaluru.
Airport Counter Check-in Time
You can check in at Air India airport counter during specific times:
For domestic flights within India, check-in is available from 2 hours to 1 hour before departure, except for Srinagar, Jammu, and Leh where it's available from 48 hours to 1 hour before departure.
For international flights, check-in is available from 3 hours to 1 hour before departure. Please note that check-in counters for both domestic and international flights close 1 hour before departure. Therefore, it's recommended to complete your check-in and drop off your luggage at least 1 hour before your flight’s scheduled departure time.
Self-Service Kiosk Check-in Time
Passengers traveling on domestic routes within India have the option to check in using a self-service kiosk at least 2 hours before departure. These kiosks are available at select airports.
Air India Check-in Closing Times
Here is a summary of Air India check-in and cut-off times, accessible online through the website or mobile app, at city offices, airport self-service kiosks, and airport counters.
Online Check-in:
Domestic Flights (within India): From 48 hours to 1 hour before departure.
International Flights: From 48 hours to 2 hours before departure.
Restrictions: Online check-in is not available for codeshare flights, Alliance Air flights, flights from Dhaka, passengers with special requests (such as disabilities), and unaccompanied minors.
Mobile App Check-in:
Timing: From 48 hours to 90 minutes before departure.
Restrictions: Mobile check-in is not available for codeshare flights, Alliance Air flights, flights from Dhaka, passengers with special requests (such as disabilities), and unaccompanied minors.
City Office Check-in:
Timing: From 12 hours to 2 hours before departure.
Restrictions: Available in select metro cities.
Airport Self-Service Kiosk Check-in:
Availability: Not available for international flights.
Restrictions: Not available for Alliance Air flights (AI9000 series). Available at select airports for domestic flights only.
Airport Counter Check-in:
Domestic Flights (within India): From 2 hours to 1 hour before departure.
International Flights: From 3 hours to 1 hour before departure.
Note: The Air India check-in counters for domestic and international flights close one hour before departure time, so ensure you complete check-in at least 60 minutes before your flight's scheduled departure.
Understanding Air India Check-in Process
Air India Web Check-in
How can I check in online for my Air India flight?
You can check in online via Air India’s website from 48 hours to 2 hours before departure for international flights, and from 48 hours to 1 hour before departure for domestic flights within India (except from Srinagar, Jammu, and Leh where it's allowed up to 2 hours before departure).
To check in online through Air India website:
Visit AirIndia.in.
Click on "Manage Your Trip" and select "Web Check-in."
Boarding Pass Criteria
Once you've completed web check-in, your Boarding Pass or Confirmation Slip will be sent to your registered email as a PDF document.
For domestic travel within India, your Boarding Pass will be emailed to you. You'll need to print it out and bring it to the airport.
For international or domestic-international flights, you'll receive a Confirmation Slip. Present this at the check-in counter to receive your printed Boarding Pass.
For foreign destinations (non-India), you'll receive a Boarding Pass, which you should bring to the airport.
Note:
To cancel your check-in, contact the Air India Call Center or visit an airport check-in counter.
You can check in up to 9 passengers on the same booking.
If you don't find your e-Boarding Pass in your email inbox, check your junk mail. For further assistance, contact Air India Customer Service or dial +1-866-410-8128.
Restrictions:
Web check-in is not available for codeshare flights, Alliance Air flights (AI 9000 series), flights from Dhaka, passengers with special requests (like disabilities), or unaccompanied minors.
Air India Mobile Check-in
How do I use the Air India mobile app to check in?
You can check in using the Air India mobile app anytime between 48 hours and 90 minutes before your flight’s scheduled departure time. Registration is not mandatory; simply log in to the app to begin.
With the Air India mobile app, you can:
Check in for your flight
Choose your preferred seat
View Air India flight schedule
Access Air India Contact Center or dial +1-866-410-8128
Here's how to check in using the Air India mobile app:
Open the Air India mobile app and select the check-in option.
Enter the required information as prompted.
Follow the on-screen instructions to complete the check-in process.
Your Mobile Boarding Pass will be displayed on your screen once check-in is complete.
City Office Check-in
You can check in at select city offices in metro cities in India from 12 hours to 2 hours before your flight for both domestic and international flights. At the city office, you can check in with or without baggage, collect your boarding pass, pay excess baggage fees, upgrade your seat, select a preferred seat, and drop off your checked bags.
Tele-Check-in
Executive Class passengers and Frequent Flyer members can check in by phone up to 2 hours before departure if they are traveling without any checked baggage. Tele-check-in is available from Delhi, Mumbai, Kolkata, Chennai, Hyderabad, and Bengaluru. Call Air India Call Centre at 1860-233-1407 (from MTNL/BSNL phone lines or mobile numbers in India) to check in. After tele-check-in, collect your Boarding Pass from the Air India check-in counter at the airport.
Self-Service Kiosk Check-in
For domestic travel within India, you can check in at self-service kiosks at select airports. After checking in, print your boarding pass at the kiosk and proceed to the Baggage Drop counter if you have luggage.
Restrictions for Kiosk Check-in
Self-service kiosk check-in is not available for Alliance Air flights (AI9000 series) or international flights. Passengers traveling on Alliance Air flights, traveling out of India, unaccompanied minors, passengers with pets, and those requiring special assistance must check in at the airport desk.
Airport Counter Check-in
Check in at the airport desk from 2 hours to 1 hour before departure for domestic flights (except from Jammu, Srinagar, and Leh, where it's 2 hours) and from 3 hours to 1 hour before departure for international flights. Ensure you check in before the 60-minute cut-off to avoid missing your flight. After presenting your valid travel documents at the airport counter, you can check in your bags, pay for excess baggage (if needed), get your assigned seat, and receive your boarding pass.
Note: You must check in at the airport’s service desk if your airport lacks online or self-service kiosk check-in, or if you require special assistance, travel with a pet, or are an unaccompanied minor.
Frequently Asked Questions On Air India Check In Policy
How many hours before web check in air India?
As per Air India Check In policy, you are free to check your flight details on the Air India website. Please note that the web check-in option is open for 48 hours before your flight takes off and closes 2 hours before the departure time. Though, the web check-in option is not available for codeshare flights.
Can I carry 2 check in baggage in air India?
Please note: Economy class passengers can carry one or two pieces of baggage, weighing up to 15 kg/33 lb or 25 kg/55 lb each, depending on the route. For business or first class, two pieces of baggage are allowed, each weighing up to 35 kg/77 lb. Flying Returns members may receive additional baggage allowance based on their membership tier (Silver, Gold, and Platinum).
Can I check in 2 bags with air India?
Yes, you can carry 2, 3, or 4 bags, provided they adhere to the total dimensions limit (length + width + height), and each bag must not exceed the maximum weight limit of 20 kg.
How many check in baggage is allowed in air India?
As per Air India Check In Policy, the passengers can carry a single piece of baggage that must not weigh about 32 kg / 7 lb.
What is Air India's checked baggage allowance policy?
According to Air India Check In policy for checked baggage allowance, passengers are allowed to bring one or two pieces of luggage, with weight limits ranging from 15 kg/33 lb to 25 kg/55 lb depending on the route. Business and first-class travelers can carry two pieces, each weighing up to 35 kg/77 lb.
How can I check my seat on air India?
In order to check your seat details, you have to visit the Air India website or app and go to the "check in" section. Enter details regarding your booking, like reference number, last name, etc.
How can I check my Air India flight status?
You can track your flight status in real-time on Air India website by entering your flight number and departure date. This feature also helps you stay informed about any expected delays.
+1-866-410-8128
