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FAQ’s About Avianca Airlines Flights


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What is Avianca Airlines, and which destinations do they primarily serve?

Avianca Airlines is a globally recognized carrier that offers numerous services across America and beyond. With a fleet size of 125, it covers cities such as Miami, San José, Quito, and more. For more detailed information, check out the Avianca Airlines website or contact their customer support team.

What's the process of booking a flight with Avianca Airlines through Air Ticket Changes?


For booking a flight with Avianca Airlines through Air Ticket Changes, you need to dial +1-866-410-8128. A team of experienced professionals will help you with your reservation and provide ample amount of support through the reservation process.

What service class options are available on Avianca Airlines flights?

There are three types of service classes that Avianca offers. These include:

1) Economy Class: Under this class, the passengers will get in-flight entertainment, a variety of meal options, standard seating and normal amenities such as pillows and blankets.

2) Premium Economy Class: This class offers unparalleled flight experience. From enjoying movies on larger screens, additional baggage allowance, priority boarding to spacious seating. Avianca ensures you're having a great time in the premium economy class.

3) Business Class: Get luxurious travel experience with access to exclusive lounges before departure, offering a tranquil and relaxing environment. Plus, passengers get priority boarding features with fully reclining seats that convert into lie-flat beds. 

How do I contact Avianca Airlines customer service?


You can contact Avianca Airlines customer service via their official website, live chat and their toll-free number. For better and fast resolution, you can contact Air Ticket Changes experts at +1-866-410-8128.

What is Avianca Baggage policy For Carry-On?

As per Avianca's carry-on baggage policy, you're allowed to bring one carry-on bag with dimensions of 55 cm x 35 cm x 25 cm (21.6 in x 13.7 in x 9.8 in) and a weight not exceeding 10 kg (22 lbs). It's important to ensure that your carry-on fits in the overhead bin, while your personal item must fit comfortably under the seat in front of you.

What are the checked baggage allowance for Avianca Airlines?


As per the Avianca checked baggage policy, your checked baggage size must not exceed 158 cm (length + width + height), and weight limit 23 kg in Economy and 32 kg in business class.

What are the Oversized and Overweight fees on Avianca Airlines flights?


Avianca does charge an oversized or overweight fee if the passengers baggage size exceeds the pre-defined or the size set by the airline itself. As per the rule, the passenger must not exceed the weight limit of 50 lb in economy class, 70 lb in business and overall dimension must be 158 cm. Larger size bags will be transported to the Avianca’s cargo section.

Is it possible to bring sports equipment on an Avianca Airlines flight?

Yes, passengers are permitted to bring their sports gear on the flights, including bicycles, surfboards, skis and beyond that. But, they all must meet the airlines' size and weight requirements. Plus, heavy equipment may incur additional fees.

What are the items that are prohibited to bring on the Avianca Airlines as checked or carry-on?

Disabling Items: Personal defense sprays, including pepper sprays and other irritating substances, are not allowed.

Damaged Electronic Equipment: Malfunctioning devices such as computers, cell phones, or chargers cannot be taken on board.

Fireworks: Items like firecrackers, bottle rockets, snaps, and flares are strictly forbidden.

Safety Cases, Boxes, and Bags: These must not contain external batteries or any pyrotechnic materials.

Paints: This category includes solvents like thinners, turpentine, acetone, and varnishes.

Tanks: Air or pressurized tanks, including those used for diving or SCUBA, are not allowed.

Vehicles Powered by External Batteries: This includes hoverboards, scooters, and unicycles that use external batteries.

What is the Avianca Airlines Cancellation Policy for flights booked through Air Ticket Changes?


You can get in touch with their customer support and can even access their official website to cancel flights you've booked through Air Ticket Changes. For any query you can call them at +1-866-410-8128. Our team of experts will help you understand the technicalities of the cancellation process, and how you can go about claiming the refund.

How do I make changes to my Avianca flight reservation?


Yes, but in order to make changes you have to follow a step by step process outlined below.

  • Visit the "Your Booking" section on avianca.com and choose "Manage Your Booking."

  • Select "Change Flight" and enter your details.

  • Pick your preferred new date and time for the flight.

  • Confirm your choice and provide your payment information.

  • You’ll receive an updated itinerary via email.


Please note, same day flight change facility is only available to elite members. 

Is there any way to check my Avianca flight status?


Yes, you can! To do that, you've to visit Avianca Airlines website and find the flight status option, where you will get an option to enter flight reservation number to check current flight status. On the other hand, you can also use their app to check the flight status by entering itinerary information. For further help, call Avianca Airlines customer support team or contact Air Ticket Changes at +1-866-410-8128 for instant help.

Is there any way to select a seat when making a reservation with Avianca Airlines?


While booking a flight via Avianca's official website, you can pre book your preferred seat. Later for making changes in the seat, you can access Avianca's manage booking section and online check-in option. Apart from that, you've other couple of options to purchase your seat such as contacting travel agencies or visiting airport counters and Avianca's sales offices.

What is Avianca Airlines Unaccompanied Minors policy?


As per this policy, passengers who are under 4 years of age, they must fly with an adult who is at least 18 years old. They are also required to submit the proof of their identification such as DOB certificate or any other Govt. ID proof. Also, there would be a fee for opting Avianca unaccompanied minors service.



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