Frontier is a ultra low-cost airline, headquartered in Denver, Colorado. It is known for its exceptional customer services and affordable flights. When it comes to providing a refund, it has a specific set of guidelines that every passenger is required to follow. Whether you're booking a flight for enjoying your vacation or professional work, here's everything you need to know about Frontier Refund policy.
Refund Rules For Non-Refundable Tickets
If you've bought a non-refundable flight ticket, then as per the frontier guidelines, you won't be eligible for a refund. This non-refund policy is common among low cost carriers. So, whenever you're opting for such a type of ticket, you're agreeing to Frontier Airlines terms. However, there are particular scenarios where you become eligible for a refund or a travel credit. Let's explore these options step by step.
1) The 24-Hour Cancellation Rule
As per this rule, you can get a full refund, if you cancel your flight within 24-hours of your booking. Also, the refund will go to the original payment method.
2) "The Works" Option
Frontier Airlines offers an add-on package called "The Works". It allows passengers to cancel their flight, and claim full refund without going through any restrictions or terms. Also, you won't even need to pay any fees for flight cancellation or flight changes. Including that, the perks offer benefits such as priority boarding and free carry-on luggage.
Please note, you can opt for this option at the time of booking only. You will get an option to add the feature while following the reservation process. For more details, you can also contact the Frontier Airlines customer care team as well.
Refunds for Frontier’s Involuntary Cancellations
Sometimes Frontier Airlines itself cancels the flight at their end. The common reasons could be bad weather, mechanical issues, or other flight disruptions. In such cases, you can request a full refund or can rebook a new flight if you wish to without any charges.
Some Situations Where You May Qualify For a Refund
There are a couple of situations where passengers can ask for a refund. However, passengers must ensure they have all the documents ready when asked.
Medical Emergencies: If one of your family members or you itself gets sick during the flight, and have sudden health issues, then Frontier will help you with the refund.
Bereavement: In case of a death of any family member, then Frontier may offer you a refund or credit. Though make sure you show the death certificate or other proof.
Military Orders: If in case you get deployment orders from your unit, then in such case the airline would help you with the refund. However, make sure you submit the document as required.
How Do I Request A Refund With Frontier Airlines?
In order to proceed with the refund request:
1) You first need to login into the Frontier Account by going to the "My Trips" section.
2) After that choose a flight that you want to cancel, and if eligible you will see an option for a refund or travel credit.
3) In special cases, like medical or military situations, you will have to contact the Frontier Customer service team.
In conclusion, there are a couple of situations where Frontier offers refund or travel credit to the passengers. But with "The Works" bundle you can ensure the full refund benefit in case of non-refundable tickets. For more information, contact Air Ticket Changes at +1-866-410-8128.
+1-866-410-8128
