Canceling your Thai Airways flight is straightforward, but there are a few key points to keep in mind to avoid extra fees and hassle.
Firstly, the Thai Airways cancellation policy permits most tickets to be canceled before departure for a fee. However, partially used Economy Saver fares cannot be canceled. Additionally, if you don’t show up for your flight, you’ll be charged a No-Show fee, and your fare will be forfeited.
Key Highlights of the Cancellation Policy:
24-Hour Cancellation Window: If you purchase a ticket at least 7 days before departure and it includes at least one flight to/from the United States, you can cancel it without penalty if you notify the airline within 24 hours of booking. This applies to all tickets purchased 7 or more days before departure.
Holding a Reservation: You can hold a reservation at the quoted price without payment for up to 24 hours after making the reservation, or cancel it without penalty during this period.
Major Schedule Changes: If Thai Airways makes changes to your flight schedule within 14 days before departure, you can choose from the following options:
Accept the changes.
Accept alternative arrangements of lower value and receive a refund for the price difference.
Request a full, penalty-free refund.
Note: Inform the airline of your choice within 3 days of being notified about the change, or as soon as reasonably practical if departure is within 7 days.
Flight Cancellations: If Thai Airways cancels your flight, fails to operate it as scheduled, doesn't stop at your destination, or causes you to miss a connecting flight on which you have a confirmed booking, you can:
Take the next available flight on Thai Airways.
Extend the time of your ticket and travel at a later date.
Travel to your destination later within a reasonable period on Thai Airways, another carrier, or another agreed mode and class of transportation without additional charges (if the new transportation cost is lower, the difference will be refunded).
Request a complete refund for your ticket.
Involuntary Denied Boarding: If you are denied boarding due to overbooking, you are entitled to compensation in most cases, regardless of your route.
Tickets from Travel Agents: Tickets purchased through travel agents must be canceled directly through the ticket-issuing agent.
Final Tip: Always check the specific terms of your ticket and contact Thai Airways directly for assistance to ensure a smooth and stress-free cancellation process.
Thai Airways 24-Hour Cancellation Policy
Booking a flight with Thai Airways? Here’s a wow-worthy perk: their 24-hour cancellation policy, designed to offer maximum flexibility and peace of mind. Here’s how it works:
General Bookings:
If you book your flight at least 7 days before departure, you have two convenient options:
Hold your booking at the quoted price without making a payment.
Cancel without any penalties within 24 hours of booking.
US-Related Bookings:
For flights that include at least one leg to or from the United States, enjoy the freedom to cancel without penalty within 24 hours of booking, as long as your flight's departure is at least 7 days away at the time of booking.
This policy ensures that you can make your travel plans with confidence, knowing you have a flexible window to make any necessary changes. Just another way Thai Airways puts passengers first!
How to Cancel a Thai Airways Flight
Need to cancel your Thai Airways flight? Here's how you can do it:
Online: Use the link provided in your confirmation email (note: you cannot cancel through the Manage → My Booking option or the mobile app, contrary to some websites' suggestions).
By Phone: Call the Thai Airways call center in your region.
In-Person:
Visit a Thai Airways ticketing office.
Go to a Thai Airways airport ticket counter.
Through Your Travel Agent: Contact the agent who booked your ticket.
Important: Regardless of the method you choose, a cancellation fee will apply based on the fare conditions of your ticket.
How To Cancel Thai Airways Ticket Online
You can cancel your Thai Airways ticket online:
Through your confirmation email:
Click on the booking number provided
Follow the cancellation procedure indicated there
By email at roh.customerservices@thaiairways.com
Note: You will be charged the applicable cancellation fee unless you’re cancelling within the 24-hour grace period.
You can make changes to your flight through the Manage 🡪 My Booking option but you cannot cancel it (as suggested on many websites).
Thai Airways Cancellation Fee
The cancellation fee for Thai Airways varies based on your fare type and route. Here’s what you need to know:
24-Hour Grace Period: No cancellation fee applies if you cancel within 24 hours of booking.
Partially Used Economy Saver Fares: These cannot be cancelled. Only fully unused Economy Saver fares can be cancelled for a fee.
Cancellation Fees by Fare Type:
Economy Saver Fares:
Fully unused: USD 200
Partially used: Cannot be cancelled
Ending with -MYOVNE: USD 75
Ending with -RLNOVNE, -RLN1VNE, -RLROVNE, -RLR1VNE, -BLYVNE, -BLYVNW: USD 100
Ending with -OLFVNE, -OLOVNE, -BLEVN2W, -BLOVN2W, -BLEVNE, -BLOVNE, -MLEVN2W, -MLOVN2W, -MHYVNA1, -MLYVNA1, -MLEVNE, -MLOVNE, -MYYVNW1, -MYOVNW1, -BLFVNE, -BLOVNE, -ZYYVN1, -ZYOVN1, -ZYYVNE, -ZYOVNE: USD 150
Economy Flexi Saver Fares:
Fully unused: GBP 125
Exceptions: GBP 150 (ending with -LEGBSE, -YOGB1E, -YAGB1E), GBP 200 (ending with -EGBRE, LEGBLE, -LEGB1B, -LEGB1D, -RX7GBE), USD 250 (ending with -RY7399)
Partially used: GBP 125
Exceptions: GBP 150 (ending with -LEGBSE, -YOGB1E, -YAGB1E), GBP 200 (ending with -EGBRE, -LEGBLE, -LEGB1D, -LEGB1B, -RX7GBE), USD 250 (ending with -RY7399)
Economy Flexi Fares:
USD 100 if cancelled at least 24 hours before departure
Economy Full Flexi Fare Types:
THB 2,000 before departure
Royal Silk Flexi Fares:
From Denmark: DKK 2,500
Exceptions: DKK 2,000 (ending with -HYFDK0B), USD 130 (ending with -RY7399)
From Norway: NOK 3,500
Exceptions: NOK 2,500 (ending with -LGNOWB), USD 130 (ending with -RY7399)
Ensure you check the specific fare conditions of your ticket for any other applicable fees or exceptions.
Thai Airways Refund Policy
Thai Airways offers refunds under specific conditions. Here's what you need to know:
Involuntary Refunds
If Thai Airways cancels your flight, doesn't operate it on schedule, fails to stop at your destination, or causes you to miss a connecting flight with a confirmed reservation, you are entitled to a refund:
Full fare refund if no part of the ticket has been used.
The difference between the fare paid and the used portion if part of the ticket has been used.
Voluntary Refunds
If you decide to cancel your flight:
Full fare refund minus applicable cancellation/service charges if no part of the ticket has been used.
The difference between the total fare paid and the used portion minus cancellation/service charges if part of the ticket has been used.
Lost Ticket Refunds
If you lose your ticket (partially or fully), you can get a refund after the ticket's validity period, subject to administrative charges:
No part of the lost ticket should have been used, refunded, or replaced except in cases of negligence by Thai Airways.
The recipient of the refund must agree to repay the airline if a third party commits fraud, except in cases of negligence by Thai Airways.
If Thai Airways or its authorized agent loses the ticket, the airline will bear the responsibility.
How to Apply for a Refund
Contact a Thai Airways ticketing office in any city.
Refunds will be credited to the card used for purchasing the ticket and may incur a refund fee.
Debit card refund processing times may vary based on the bank.
Submit refund applications for refundable e-tickets within 90 days of ticket expiration.
Stay informed about your options to make the most of Thai Airways' refund policy.
Thai Airways Cancellation Policy Under EU Regulation 261/2004
If your Thai Airways flight departing from an EU airport (including Norway, Switzerland, or Iceland) is delayed or cancelled due to reasons within the airline's control, you have the following rights:
Your Options:
Take an alternative flight at no extra cost.
Receive a refund and compensation.
Compensation for Cancelled Flights: The amount of compensation depends on the distance of your scheduled or alternative flight:
€250 for flights within 1,500 km.
€400 for flights between 1,500 – 3,500 km.
€400 for intra-community flights exceeding 1,500 km.
€600 for flights over 3,500 km.
Reduction in Compensation: Your compensation may be reduced by 50% if another flight is offered to you and the scheduled landing time does not exceed:
2 hours for flights up to 1,500 km.
3 hours for flights between 1,500 – 3,500 km.
3 hours for intra-community flights over 1,500 km.
4 hours for all other flights.
Exceptions: You are not entitled to compensation if:
The cancellation is due to extraordinary circumstances that could not have been avoided, such as severe weather, airport strikes, political instability, or security issues.
You were informed of the cancellation:
At least 14 days before your flight's scheduled departure.
Between 14 to 7 days before departure and the alternative flight departs within 2 hours of the original and arrives within 4 hours of the original landing time.
Less than 7 days before departure and the alternative flight departs within 1 hour of the original and arrives within 2 hours of the original landing time.
Denied Boarding Compensation: If you are denied boarding due to overbooking, you are entitled to:
Care, including meals, refreshments, hotel accommodation, transfer costs (if needed), and free communication (two phone calls, faxes, or emails).
An alternative flight to your destination under similar conditions, or
A refund and compensation payable by check, bank transfer, or a voucher (with your agreement).
Compensation for Denied Boarding: The amount of compensation depends on the flight distance:
€250 for flights up to 1,500 km.
€400 for flights between 1,500 – 3,500 km.
€400 for intra-community flights exceeding 1,500 km.
€600 for flights over 3,500 km.
Reduction in Denied Boarding Compensation: Your compensation will be halved if you are offered an alternative flight and the scheduled landing time does not exceed:
2 hours for flights up to 1,500 km.
3 hours for flights between 1,500 – 3,500 km.
3 hours for intra-community flights over 1,500 km.
4 hours for all other flights.
Stay informed about your rights under EU Regulation 261/2004 when flying with Thai Airways to ensure you receive the appropriate compensation and assistance.
Frequently Asked Questions On Thai Airways Cancellation Policy
Here you will find all the possible questions that customers often ask related to Thai Airways cancellation policy, ticket cancellation, process of cancellation and more.
How do I contact Thai Airways customer service for cancellation?
You can contact them at 1800-102-1225 Or you can visit their official website for more information.
What are the cancellation charges for Thai Airways?
As per Thai Airways Cancellation policy, the passengers can cancel their ticket within 24 hours of their booking and can claim full refund on the same. Though, if they exceed the defined cancellation time, then cancellation fee would be applicable. For more information, you can check out their official website or can contact their customer support assistance team.
What is the Thai Airways ticket cancellation procedure?
You can cancel your Thai Airways flight ticket through various methods, including online, via the mobile app, by phone, or in person at a Thai Airways ticketing office. Please be aware that regardless of the cancellation method you choose, the cancellation fee will be based on the terms and conditions of your ticket.
Is it possible to cancel my Thai Airways flight without a fee?
Yes, you can cancel a Thai Airways flight ticket, but there are exceptions. For instance, Economy Saver tickets cannot be canceled if they have been partially used. Other ticket types can be canceled, but the cancellation fees will vary depending on your fare type.
What is the process for canceling a Thai Airways ticket online?
To cancel your flight ticket online, use the booking number provided in your confirmation email. Alternatively, you can send a cancellation request to the customer support team at roh.customerservices@thaiairways.com.
How can I claim a refund for a Thai Airways flight cancellation?
Thai Airways will issue a refund for cancellations made within 24 hours of booking.
Does Thai Airways have a 24-hour cancellation policy?
According to the Thai Airways cancellation policy, if a passenger has purchased a ticket that includes at least one flight to or from the US, they will not incur any service fee, provided they notify the airline of the cancellation within 24 hours of booking.
Can I cancel my Thai Airways flight for free?
Yes, you can cancel your Thai Airways flight without any charge if you do so within 24 hours of booking. This free cancellation applies if the cancellation is made within the 24-hour grace period.
Does Thai Airways' cancellation policy apply to unaccompanied minors?
Yes, the Thai Airways cancellation policy also applies to unaccompanied minors traveling alone. The same rules and conditions will be in effect.
Does Thai Airways' cancellation policy cover travelers with pets?
Yes, the cancellation policy applies to all travelers, including those flying with pets. You will need to follow the standard cancellation procedures and any associated fees.
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