What is KLM cancellation policy?
According to KLM flight cancellation policy, you are eligible for a full refund without any cancellation penalty or administration fee under the following circumstances:
If you cancel a flight to/from the U.S. within 24 hours of purchasing your ticket, provided the booking was made online via KLM's U.S. website. This applies to all ticket types.
If your flight is canceled and you choose not to take the alternative flight.
If KLM reschedules your flight and the new schedule is no longer suitable for you.
If your ticket conditions permit a refund (e.g., holding a fully flexible ticket in any travel class).
If you cancel your flight to Europe due to a delay of more than 90 minutes, and your other flights were booked on the same day.
If you cancel an intercontinental flight delayed by more than 3 hours.
In the unfortunate event of a passenger in your booking passing away.
If you are denied a visa.
If you are denied boarding on a confirmed ticket.
Details regarding the conditions for canceling your KLM flight ticket will be provided in your booking confirmation email. You can also access this information online via My Trip.
Please note that if you purchased your ticket from a third party such as a travel agency or website, you should contact them directly to cancel and refund your ticket.
KLM Cancellation Policy 24-Hours
KLM's 24-hour cancellation policy is applicable to all flights to/from the United States, aligning with the regulations set forth by the U.S. Department of Transportation for such routes. Under this policy, you are eligible for a full refund if you:
Book a flight to/from the United States.
Book it online from KLM’s website.
Cancel it within 24 hours of booking.
Apply for a refund.
Flexibility—A Cheaper Alternative for Changing Flights
KLM's Flexibility service option provides Light or Standard ticket holders with the following benefits:
Change flights up to 3 times, free of charge, up to 48 hours before departure.
Modify the travel date, time, and/or destination within Europe without any additional fees.
You can purchase Flexibility under the following conditions:
Your ticket is booked online.
Your travel is within Europe.
Your flight departs 10 days or more after booking.
Flight Rebooking Options at KLM
KLM's post-COVID rebooking and refund policies are determined by your scheduled departure date, as outlined in the confirmation email sent to you after booking your flight.
If KLM does not cancel your flight, you can only modify your flight booking before the scheduled departure date.
Rebook your flight:
Change your travel dates without a flight change fee (as per the fare conditions of your ticket), but you must pay the applicable fare difference.
Change your destination to fly with KLM, Air France, Delta Air Lines, or Virgin Atlantic without a flight change fee, but you must pay the applicable fare difference.
Request a refund if permitted by the fare conditions of your ticket, as indicated in your confirmation email.
Request a travel voucher:
The voucher is non-refundable and non-transferrable, valid for one year from the date of issue.
You'll receive the travel voucher by email within a couple of days.
Note: Your entire booking will be canceled after the travel voucher is issued.
Use the travel voucher:
You can use the voucher within its validity period to book a flight that takes place after the voucher expires.
If the new ticket is cheaper, you'll receive another travel voucher for the balance amount. If the new ticket is more expensive, you must pay the fare difference.
You can use an unlimited number of travel vouchers to purchase your new ticket and/or add-ons.
If your flight was canceled by KLM, you have the following options:
Change your travel dates free of charge.
Rebook your new flight at no additional charge within the same travel class if it is within 30 days before or after your original flight's date. However, if you rebook beyond this period, a fare difference may apply.
Change your travel destination against the full value of your ticket without being charged a flight change fee, subject only to the fare difference that may apply.
How can I change/rebook my flight on KLM?
You have several options to change and rebook your KLM flight:
Online through KLM's website (via My Trip).
Through the mobile app.
By phone.
Through social media.
Via a KLM ticket office.
Through your travel agent.
For rebooking a reward ticket, you'll need to reach out to KLM Customer Service.
How can I request a refundable voucher from KLM?
If your flight didn't proceed as expected, you can utilize a refundable voucher to either book a flight or obtain a cash refund. You can identify a refundable voucher by the presence of the word "Refundable" on it. Should you have any inquiries, feel free to reach out to the KLM Customer Contact Center in your city or country.
KLM Flight Cancellation
To cancel a flight booked directly through KLM's official website, mobile app, or ticket office, you can request your refund online. This action will cancel all flights within your booking. If you booked your flight through a travel agent, please contact your travel agent directly for assistance with cancellation.
After you cancel your flight reservation
After cancellation, you will receive a confirmation email. All flights within your booking will be canceled. The refundable amount will be credited to the account used for purchasing your ticket or converted into a flight voucher for future use, based on your fare type and the timing of cancellation.
How to Change a KLM Flight Booking
You have multiple options to modify your KLM reservations:
Online
By phone
How can I change my KLM flight booking online?
To change your KLM flight booking online, follow these steps:
Visit KLM's official website.
Click on the "My Trip" tab.
If you've already checked in, cancel your KLM check-in via the "Cancel your check-in" option at the bottom of the Check-in page.
Go to your flight details.
Click on the "Change flights" button.
Search for and select your preferred flight date, time, and/or destination.
Choose any extra options or request a refund for any extra options booked on your original flight.
Confirm your flight change and pay any applicable charges using your preferred payment method. Any excess payment will be reimbursed and/or settled via vouchers.
You will immediately receive a confirmation email with your new travel itinerary, which you can also view on your "My Trip" page or through your mobile app.
You can also change your KLM flight(s) via the mobile app. If you encounter any issues or are unsure about the next steps, feel free to contact KLM Customer Support for assistance.
How can I change my KLM flight booking by phone?
You have the option to change your KLM flight bookings over the phone. This toll-free number is accessible 7 days a week and is free of charge when calling from the U.S. or Canada.
Frequently Asked Questions on KLM Cancellation Policy
Can I cancel my KLM flight and get a refund?
Yes, KLM usually permits cancellations and provides refunds based on the fare rules. Refund eligibility varies depending on the ticket type and conditions of purchase.
How can I cancel my KLM flight?
You can cancel your KLM flight online via the KLM website or mobile app if you booked directly through KLM. If you booked via a travel agency or third-party website, you may need to reach out to them directly to cancel.
What are KLM flight cancellation charges?
The KLM cancellation fee depends on the fare conditions and the type of ticket purchased. Some flexible tickets may allow cancellations without a fee, while others may have penalties or charges.
Can I change my KLM flight instead of canceling?
Yes, KLM offers options to change your flight dates or times, subject to availability and fare conditions. Changes may incur fees or fare differences depending on the new itinerary.
How do I request a refund for my canceled KLM flight?
If you're eligible for a refund, you can request it through the KLM website or by contacting KLM customer service. Refunds are typically processed to the original form of payment.
What happens if KLM cancels my flight?
If KLM cancels your flight, you are entitled to a full refund of the ticket price or you can choose to rebook on an alternative flight, subject to availability.
Does KLM offer cancellation compensation?
KLM may offer compensation under certain circumstances for flight cancellations or delays that are within their control and not due to extraordinary circumstances. Compensation amounts and conditions vary.
How long does it take to receive a refund from KLM?
Refund processing times can vary, but KLM aims to process refunds within 7 to 10 business days after receiving the refund request, though it may take longer depending on the payment method and banking processes.
Can I cancel a KLM flight booked with Flying Blue miles?
Yes, you can cancel a KLM flight booked with Flying Blue miles, and the cancellation policies will generally apply similarly to flights booked with cash. Refunds may be issued in miles or as a combination of miles and cash.
Where can I find more information about KLM's cancellation policy?
Detailed information about KLM's cancellation policy can be found on their official website or by contacting KLM customer service directly.
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