British Airways Compensation

In certain situations, you have the right to claim compensation for a flight that has been delayed or canceled.

When can I claim compensation

You may be qualified for compensation if you experience a delay of over three hours at your final destination because of reasons within airlines control (excluding extraordinary circumstances that couldn't have been avoided with reasonable measures).

Moreover, if the airline cancel your flight less than 14 days prior the planned departure date for reasons within airways control (excluding extraordinary circumstances), you may also be eligible to compensation unless:

• We notify you of the cancellation between 7 and 13 days before departure and provide an alternative route that permits you to leave no more than two hours before the scheduled departure and arrive at your final destination less than four hours after the scheduled arrival time, or
  
  

• We notify you of the cancellation less than 7 days prior departure and provide an alternative route that permits you to leave no more than one hour before the scheduled departure and arrive at your final destination less than two hours after the scheduled arrival time.

When I’m not Eligible for Compensation

You are not qualified for compensation if the delay is less than three hours.

If British Airways informed you of the cancellation 14 days or more before your scheduled departure, you are not eligible for compensation. The airline will contact you using the information submitted by you, the ticket purchaser, or your travel agent during the booking process.

If you prefer departing from a different location or travel to a different destination than originally booked, you cannot seek compensation for any related expenses, such as travel between these points or other costs like car hire and parking fees.

You may not be eligible for compensation if your journey was disrupted because of extraordinary circumstances, including air traffic control decisions, political instability, severe weather conditions, or security risks.

How much compensation will I receive

EU regulations limit compensation amounts as follows:

• EUR 250 / GBP 220 for flights of 1500 km or less
  
  

• EUR 400 / GBP 350 for flights between 1500 km and 3500 km
  
  

• EUR 600 / GBP 520 for flights over 3500 km

These compensation amounts are reduced by 50% if the airlines provides you an alternative flight that reaches your final destination with a new arrival time no more than:

• Two hours later for flights up to 1500 km
  
  

• Three hours later for flights between 1500 km and 3500 km
  
  

• Four hours later for flights over 3500 km

How to claim compensation

To submit a claim on account of someone else, you must provide a signed letter of authorization from each passenger included in the claim.

Include your name and contact information, the names and contact details of the other passengers, your booking reference, and information about the canceled flight.

You can seek compensation for all eligible passengers on the same booking. However, if travelers have different last names, British Airways will need authorization to discuss their details and process their payment.

Compensation for British Airways flights

To request compensation for flights operated by British Airways (excluding those operated by SUN-AIR), please reach out to the Customer Relations team by filing AirTicketChanges online compensation claim form. We will get back to you as soon as we can.

Frequently Asked Questions on British Airways Compensation 

What circumstances qualify for compensation?

You may be qualified for compensation if your flight is delayed by more than three hours or if your flight is canceled under certain conditions within British Airways' control.

What are the compensation amounts?

• EUR 250 / GBP 220 for flights of 1500 km or less
  
  

• EUR 400 / GBP 350 for flights between 1500 km and 3500 km
  
  

• EUR 600 / GBP 520 for flights over 3500 km

Are there circumstances where compensation is reduced?

Yes, the compensation amounts are reduced by 50% if we can offer an alternative flight that reaches your destination within a specified time frame:

• Two hours for flights up to 1500 km
  
  

• Three hours for flights between 1500 km and 3500 km
  
  

• Four hours for flights over 3500 km

What should I do if my flight is canceled?

If your flight is canceled, you will be notified at least 14 days before departure. If the notification is less than 14 days before, you may be entitled to compensation unless an alternative flight is provided within specific time frames.

Can I claim compensation for someone else?

Yes, to claim on behalf of someone else, you need a signed letter of authority from each passenger. Include all names, contact details, the booking reference, and the details of the canceled flight.

What if the delay or cancellation is due to extraordinary circumstances?

You may not be entitled to compensation if the delay or cancellation is due to extraordinary circumstances such as air traffic control decisions, political instability, adverse weather conditions, or security risks.

How do I submit a compensation claim?

To claim compensation for British Airways-operated flights (excluding SUN-AIR), contact the Customer Relations team by filling out the online compensation claim form. We will respond as soon as possible.