There are various scenarios under which passengers can claim compensation up to €600 from Batik Air. These scenarios include flight delays, cancellation, overbooking, lost baggage and more. However, there are some specific rules and guidelines that every passenger must be aware of before proceeding with a compensation claim. As in extraordinary circumstances or which is beyond the airline's control such as a strike by air traffic control or extreme weather, there is a less probability that you will receive compensation. Let’s have a look at the Batik Air Compensation policy in detail.
Types of Compensation Offered by Batik Air
Batik Air offers numerous types of compensation to the passengers. These are explained down below.
1) Compensation For Flight Delay
If your flight is delayed for any reason by Batik Air, and you had to wait for more than 3 hours, then you can claim up to €600 in compensation. Moreover, passengers must keep a note that Batik Air won't provide compensation if the delay is caused by external circumstances such as bad weather or other reasons.
2) Compensation For Flight Cancellation
If in case Batik Air sends you a flight cancellation notice less than 14 days before the flight departure date, then passengers are entitled to claim up to €600 in compensation. In other cases, Batik Air usually books another flight with the same date and timings, so here passengers won't get compensation in return.
3) Compensation For Overbooking
If the flight is already overbooked, and Batik Air denies your booking, then you can file a claim for compensation to Batik Air officials.
4) Delayed or Lost Baggage Compensation
If you find that your baggage is lost, delayed or damaged while flying on Batik Air, then you are eligible for compensation.
5) Compensation Due To Airlines Strikes
If your flight was cancelled or delayed due to the airline strike, then you can claim the compensation.
How to Claim Compensation from Batik Air
1) Gather Necessary Documents
Before proceeding with the Batik Air compensation claim, you must ensure you have all the documents ready such as your flight confirmation number, boarding pass or other documents.
2) Contact Batik Air Customer Service Team
Once you have your documents ready, then the next step is to contact Batik Air customer service team at +603 78415 388 or dial +1-866-410-8128 for instant support. Once you are connected, let them know about your concern, and they will help you with the compensation process.
3) Fill Up The Claim Form
You can also fill up the claim form available on the Batik Air official website. While filling up the form, make sure each of your details are correct. Also attach the necessary documents if required.
4) Follow Up
Usually Batik Air officials take 7 to 14 days to complete the compensation process, however if you don't get reponse in the specified time, then contact the Batik Air's customer support again to check the status of your claim.
Your Rights For Compensation
As per the EC 261 law, passengers have a right to ask for compensation if their flight departs from a European airport. These rules are specifically designed to protect passengers rights due to any flight disruptions such as long delays, flight cancellations, overbooking or denied boarding. Also, as per EU 261/2004 law, airline is liable to pay the following services such as:
1) If there is a longer delay, the snacks and beverages must be served to the passengers.
2) If there is an overnight stay, then hotel accommodation will be provided.
3) Transportation service for the passengers going from the airport to the hotel.
Frequently Asked Questions On Batik Air Compensation
How long must my Batik Air flight be delayed to qualify for compensation?
If your flight is delayed for more than 3 hours and you reach late at your final destination, then you may be eligible for compensation, though it must fall under the Batik Air rules and regulations.
In what scenarios will I be eligible for compensation?
Batik Air Compensation is generally provided for flight disruptions such as delays, cancellations, overbooking, missed connection and beyond that.
How much compensation a passenger can receive for a delayed flight?
Though the Batik Air compensation depends on the distance traveled, and the delays hours, you can still expect from €300 to €600.
How much does it take to receive compensation from Batik Air?
It can take up to 3 to 12 weeks to process your compensation request. But in most cases it depends on airline to airline, and the complexity for your case.
Is there a time limit to file a compensation claim?
Yes, the time limit for filing a compensation can range from 1 to 6 years. Hence, it is always better to file the compensation as quickly as possible.
Do I have to provide any information while submitting a claim?
Yes, while requesting the claim, you will have to share your confirmation number, date of travel, and other important details.
What do I need to do if Batik Air denies my compensation request?
Once your compensation request is denied, you can instantly move on to the next step which is contacting Airhelp. Airhelp helps passengers in processing their compensation request.
+1-866-410-8128
