Lufthansa offers flexibility in case of sudden changes to your travel plans, allowing you to cancel your flight up to 24 hours before departure. If you hold a fully refundable ticket, like the Business Flex option, you can cancel without incurring any charges.
For non-refundable tickets, the standard Lufthansa cancellation policy doesn't allow cancellations. However, there are exceptions where even non-refundable tickets qualify for a full refund. The conditions for eligibility are outlined below.
Cancellations made within 24 hours of booking for flights scheduled 7 days or more in advance are eligible for a full refund, applicable to all fare types.
If Lufthansa cancels your flight, you qualify for a full refund.
Flight delays warrant a full refund if:
The delay exceeds 2 hours due to an irregularity occurring more than 1 day before departure.
The delay exceeds 5 hours due to an irregularity on the day of departure.
Refundable tickets are eligible for a refund.
Boarding denials on confirmed reservations entitle you to a full refund.
Flight cancellations resulting from special circumstances, such as the death or serious illness of a passenger, may qualify for a full refund, contingent upon documentary evidence and Lufthansa's approval.
Lufthansa Cancellation Policy 24-hour
Lufthansa Airlines 24-hour cancellation policy allows passengers to receive a full refund under the following conditions:
The cancellation must occur within 24 hours of the ticket purchase.
The departure date of the flight is at least 7 days away.
This policy applies to all ticket types, including non-refundable fares. To be eligible for a refund, both conditions must be met: cancellation within 24 hours of booking and a departure date at least 7 days in the future. Failure to meet both conditions may result in the passenger not qualifying for a full refund.
Lufthansa Cancellation Due to Death or Serious Illness
According to Lufthansa's cancellation policy, if you're unable to catch your flight due to sudden illness or the death of a close relative, you have the option to change your travel date until you're able to travel again. However, outright cancellation may not be permitted under these circumstances.
Lufthansa Cancellation—Other Conditions
As per Lufthansa flight cancellation policy:
Cancellations for Lufthansa flights can be initiated via phone, online, or in-person at a ticket office.
Even if you've purchased your ticket through a travel agency or website, you can cancel your Lufthansa Airlines flight online through the airline's website.
To qualify for a refund, you must adhere to the specified timeline for canceling your Lufthansa Airlines flight.
In case Lufthansa cancels your flight and you require a refund, you must submit an online refund request for the refund process to commence. However, if you've purchased your ticket from a third party, you must directly contact them for a refund.
Lufthansa Cancellation Fees
Cancellation fees for flights originating from the United States with Lufthansa vary based on your travel class:
Economy Class:
Economy Saver and Economy Basic fares are non-refundable.
Economy Basic Plus I fares can be canceled and refunded for USD 300.
Economy Flex II fares can be canceled and refunded free of charge.
Premium Economy:
Premium Economy Basic fares are non-refundable.
Premium Economy Basic Plus II fares can be canceled and refunded for USD 500.
Premium Economy Flex fares can be canceled and refunded free of charge.
Business Class:
Business Basic fares are non-refundable.
Business Basic Plus II fares can be canceled and refunded for USD 500.
Business Flex fares can be canceled and refunded free of charge.
First Class:
First Basic fares are non-refundable.
First Basic Plus fares can be canceled and refunded for USD 500.
First Basic Plus II fares can be canceled and refunded for USD 750.
First Flex fares can be canceled and refunded free of charge.
Lufthansa Cancellation Fee for Non-Refundable Tickets
The Lufthansa flight cancellation charges for non-refundable tickets varies based on when you cancel your ticket:
Cancellations within 24 hours of ticket booking:
If you cancel a non-refundable ticket less than 24 hours after purchasing it and your flight departs after 7 days or more, you will not be charged a cancellation fee.
Cancellations after 24 hours of ticket booking:
If you cancel a non-refundable ticket after the risk-free window mentioned above, most of your fare will be forfeited, with the exception of government taxes.
Lufthansa Cancellation Fee for Secure your fare Options
Cancellation of an award ticket incurs a fee of approximately USD 60 or EUR 50.
How to Cancel Lufthansa Flight Booking
You have the flexibility to cancel your Lufthansa flight booking via phone, online, at a ticket office, or through a travel agent.
Lufthansa Online Cancellation Process
To cancel your Lufthansa flight booking online up to 1 day before departure, follow these steps:
Visit Lufthansa Airlines website.
Click on the "My Bookings" tab located at the lower part of your screen.
Enter your first name, last name, and booking code.
Click on the "Find Bookings" button; all refundable bookings will appear in your booking summary.
Select the booking you wish to cancel and click on the "Cancellation" button.
Confirm your cancellation.
You can also cancel your Lufthansa flight(s) through the mobile app.
After canceling your Lufthansa flight booking:
Lufthansa will send you a confirmation email.
Your flight will be canceled.
The refundable amount will be automatically credited to the credit card or bank account used to purchase your ticket.
Lufthansa Flight Cancellation Refund Policy
According to Lufthansa's refund policy, you are eligible for a full refund in the following circumstances:
If you cancel your flight within 24 hours of booking and the departure is at least 7 days away.
If Lufthansa cancels your flight.
If Lufthansa delays your flight by more than 2 hours due to an irregularity at least 1 day before departure, or by more than 5 hours due to an irregularity on the day of your travel.
If you hold a refundable ticket and cancel before departure.
If you had a confirmed booking but were denied boarding.
If you were unable to catch your flight due to sudden illness or the death of a close family member and can provide evidence.
Refund Terms
Here are some additional key points to note about Lufthansa Airlines' refund policy:
Refunds for eligible tickets will be processed within 7 days if purchased by credit card and within 20 days if purchased by cash or check. However, due to a heavy backlog, refunds may take longer to be issued.
If Lufthansa cancels your flight and you seek a refund, you must complete a refund form to initiate the refund process.
All refunds will be credited to the original form of payment. For instance, payments made by credit card will be refunded to the credit card account.
Fully unused tickets eligible for a full refund will be refunded in full, including taxes and fees.
If only a portion of your ticket's itinerary has been used, the unused portion of the ticket's value, along with taxes and fees, will be refunded.
If you've already requested a refund via phone, email, or online, avoid submitting your request again to prevent delays in processing your refund.
Frequently Asked Questions on Lufthansa Cancellation Policy
Can I cancel my Lufthansa flight?
Yes, you can cancel your Lufthansa flight. The ability to cancel and the refund amount you receive depends on the fare type you purchased.
What is the fee for canceling a Lufthansa flight?
Cancellation fees may apply based on the fare rules and when you cancel your flight.
How can I cancel my Lufthansa flight?
You can cancel your flight online through the Lufthansa website or mobile app, or by contacting Lufthansa customer service directly.
Can I get a refund if I cancel my Lufthansa flight?
Refunds are subject to the fare rules of your ticket. Some fares are non-refundable, while others may allow partial or full refunds depending on when you cancel.
What happens if Lufthansa cancels my flight?
If Lufthansa cancels your flight, you are entitled to a full refund of the ticket price or a rebooking onto an alternative flight, depending on your preference.
How much time does it take to get a refund from Lufthansa?
Refunds generally take a few weeks to process. The exact window can vary depending on the payment method and the volume of refund requests.
What are the exceptions or special circumstances for cancellations?
Lufthansa may have specific policies regarding cancellations due to medical emergencies, bereavement, or other unforeseen circumstances. It's best to contact Lufthansa customer service for assistance in such cases.
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