Being prepared for emergencies is crucial, and understanding the Turkish Airlines cancellation policy ensures you can navigate unexpected situations effectively. Typically, if you possess a non-refundable ticket, the policy entails a cancellation fee. However, certain circumstances might warrant a cancellation with a full refund.
Does Turkish Airline Give Full Refunds?
According to the Turkish Airlines cancellation policy, you may qualify for a full refund under the following circumstances:
If your flight is canceled and the alternative flight provided is not suitable for you.
If a rescheduled flight causes you to miss a connecting flight.
If your flight experiences a delay exceeding 5 hours.
If you hold a refundable ticket.
In the event of the death of a co-passenger or close relative.
If you are denied boarding.
During emergencies such as a COVID-19 situation.
Turkish Airlines Cancellation Policy for 24-Hour Cancellations
For bookings to/from the United States, Turkish Airlines 24 hours cancellation policy grants a hold period without payment or obligation to pay. This applies if you book through the Turkish Airlines official website, a U.S. reservation center, or ticket counter, and do so at least 7 days before your flight's departure.
Once payment is made, refunds are subject to the fare rules applicable to your ticket, irrespective of whether you utilize the 24-hour hold option. If payment is not made within the 24-hour period, the booking becomes invalid, but no charges will be incurred.
Turkish Airlines Canceled Flights Policy
As per Turkish Airlines' cancellation policy for canceled flights, you are entitled to the following options:
Opt for the next available flight or mode of transport offered by Turkish Airlines. If the waiting time between the cancellation and the new flight's departure exceeds 8 hours, you'll receive complimentary accommodation and transportation between the airport and your lodging.
Request a full refund if the alternative flight provided does not meet your needs.
If your ticket was purchased using cash, bank check, bank transfer, bank payment order, travel voucher, award ticket, Miles, etc., you'll receive your refund within 7 days.
If continuing your journey no longer serves a purpose, Turkish Airlines will arrange a return flight to your initial departure point free of charge at the earliest opportunity.
Turkish Airlines Cancellation Compensation
As per EU Regulation 261/2004, passengers departing from an EU member state are eligible for compensation in case of flight delay or cancellation based on the following criteria:
Turkish Airlines Cancellation Fee —Domestic Flights
The cancellation charges for Turkish Airlines tickets on domestic flights are outlined in the table below. Refunds are subject to the respective fees according to the prevailing fare regulations.
Turkish Airlines Ticket Cancellation Fee—International Flights
The cancellation charges for Turkish Airlines tickets on international flights are summarized in the table below. Refunds are subject to the respective fees according to the prevailing fare regulations.
Turkish Airlines Refund Policy
Here's the Turkish Airlines refund policy summarized:
If you booked your ticket with a credit card, the refund will be credited to the card issuer within 7 business days upon your request.
If you paid by check or cash, the refund will be processed within 20 business days after your request.
Contact Turkish Airlines directly to request a refund.
When applying for a refund, ensure you provide complete details, including your name, address, ticket number, travel dates, origin, destination, and credit card number.
Refunds will encompass optional services that you were unable to utilize due to overselling or Turkish Airlines flight cancellation.
Note: For flights to/from the U.S., Turkish Airlines permits a 24-hour reservation hold without payment if the departure is at least 7 days away.
Turkish Airlines Award Ticket Cancellation
When canceling an award ticket with Turkish Airlines, you can do so over the phone, and your Miles will be redeposited into your account immediately. However, there's a ticket cancellation fee applied per transaction: TRY 50 for domestic flights and USD 25 for international flights.
Here are some important points to keep in mind:
If an award ticket, companion ticket, or upgrade award has no legs, you can request a refund for a small fee.
The refunded Miles will maintain the same expiry date as before.
Airport taxes follow the same refund procedure.
Additionally, the No-Show fee for Award Tickets is as follows:
TRY 100 for domestic flights
USD 50 for international flights (per transaction)
How to Cancel Your Turkish Airlines Flight
You have several options to cancel your Turkish Airlines flight:
By phone.
Through the online/mobile app.
At a self-service kiosk.
At a ticket office.
Through the travel agent from whom you purchased your ticket.
To cancel your Turkish Airlines flight booking online, follow these steps:
Visit Turkish Airlines website.
Select "Check In / Manage booking" from the top pane.
Enter your 13-digit ticket number or 6-character reservation code (PNR) and your surname.
Proceed to the next screen by clicking on '>'.
Choose the flight you wish to cancel.
Click on the "Cancel Booking" option.
Confirm the cancellation of your booking.
You can also use the mobile app to cancel your Turkish Airlines booking.
Other Options for Turkish Airlines Cancellation
You also have the option to cancel your Turkish Airlines flight booking by contacting the Turkish Airlines office in your city/country.
How to Apply for a Refund on Turkish Airlines
Turkish Airlines' cancellation policy enables refund requests through various channels:
By phone
Online
Via the mobile app
Through a self-service kiosk
Through a ticket office
Before requesting a refund, ensure you cancel your ticket. If eligible, the refund amount will be automatically credited to the debit/credit card used for ticket purchase. To cancel your ticket online, follow the steps outlined in the "How to Cancel Your Turkish Airlines Flight" guide.
Frequently Asked Questions on Turkish Airlines Cancellation Policy
Can I cancel my Turkish Airlines reservation?
Yes, you can cancel your Turkish Airlines flight booking. The process and conditions may vary based on the fare type you've purchased.
What is the cancellation fee for Turkish Airlines?
The cancellation fee depends on various factors such as the fare rules, route, and how near to the departure date you cancel. It's best to check your specific booking details or contact Turkish Airlines customer service for precise information.
How to cancel a Turkish Airlines flight?
You can cancel your Turkish Airlines flight online through their official website or mobile app, or by contacting their customer service directly.
Can I get a refund if I cancel my Turkish Airlines flight?
Refund eligibility depends on the fare type and the timing of your cancellation. Typically, refundable fares allow for refunds, while non-refundable fares may not. Again, checking your specific fare rules is recommended.
Are there any exceptions to the cancellation policy, such as emergencies or medical reasons?
Turkish Airlines may have provisions for such cases, often requiring documentation or proof. It's advisable to contact their customer service as soon as possible if you need to cancel due to unexpected circumstances.
What happens if Turkish Airlines cancels my flight?
If Turkish Airlines cancels your flight, you are generally entitled to either a full refund or rebooking on an alternative flight, depending on your preference and the availability of other flights.
Can I change my Turkish Airlines flight instead of canceling it?
Yes, Turkish Airlines usually allows changes to flight bookings, subject to fare rules and availability. Fees and fare differences may apply.
How long does it take to get a refund from Turkish Airlines?
The refund processing time varies, but Turkish Airlines typically processes refunds within a few weeks. It may take longer depending on the payment method used and any specific circumstances.
Where can I find more details about Turkish Airlines cancellation policy?
You can find detailed information about Turkish Airlines cancellation policy on their official website under the "Terms and Conditions" or "Help" sections. You can also contact their customer service for assistance.
+1-866-410-8128
