Japan Airlines Booking Methods
Japan Airlines booking can be done via:
Phone
Online through Japan Airlines website
Using the mobile app
At a Japan Airlines ticket office
Through a travel agent
Japan Airlines Online Booking
To book a flight online with Japan Airlines, follow these steps:
Visit Japan Airlines website.
Choose your city and language, then click "Go" or select your language and country from the provided options.
Alternatively, if a different screen appears, select "Ticket Reservation" at the top.
On the next page, enter your flight details, including departure and destination cities, travel dates, number of passengers, and preferred travel class. Specify whether you're booking a roundtrip, one-way, or multi-city ticket.
Click on "Search Flights" to proceed.
Select your desired flight(s) from the options provided.
Enter passenger information as required.
Follow the on-screen prompts to complete your booking and make payment.
Once payment is received, you'll receive your e-ticket confirmation.
Please note that most flights allow booking for up to 9 passengers, including adults (16 years or older), young passengers (aged 12 – 15 years), infants (up to 1 infant per adult), and children aged 2 – 11 years (up to 3 children per adult).
You cannot book your ticket online if:
If any of the following conditions apply to you, please make your ticket reservation via phone by calling the JAL Call Center in your city/country:
Unaccompanied child travel.
An adult aged 16 or older traveling with:
Two or more infants aged 0–1 year.
Four or more children under 12 years old.
An infant traveling on a child fare occupying a seat.
Pregnant passenger requiring:
Submission of a Medical Information Form (MEDIF).
Expecting within 28 days.
Expected delivery date.
Multiple pregnancies.
History of early delivery.
Needing medical devices, oxygen tanks, or a stretcher.
Requiring more than one seat for yourself.
For any of the above situations, please contact us via phone to book your ticket.
Japan Airlines Booking Options
You have multiple options for booking your Japan Airlines flight:
By phone.
Using the mobile app.
At a Japan Airlines ticket office.
Through your travel agent.
Japan Airlines Flight Status
You can easily check your Japan Airlines booking status through the following methods:
By phone (contact the Japan Airlines airport office in your city).
Online via Japan Airlines website.
Using the mobile app.
To check the status of your Japan Airlines-operated flight online, follow these steps:
Visit Japan Airlines website.
Choose your city and preferred language/country.
Select the "Flight Status" tab, located lower down the screen.
Choose "JAL Operated Flight."
Enter your flight details:
Either by route or by flight number.
Click on the "Search" button.
Your flight status will be displayed.
For codeshare flights with a partner airline, use these steps:
Visit Japan Airlines website.
Choose your city and preferred language/country.
Select the "Flight Status" tab.
Choose "Codeshare Flight with a Partner Airline."
Enter your:
Departure and arrival airports or Japan Airlines Booking number.
Departure/arrival date.
Click on the "Search departure and arrival information" button.
Your codeshare flight status will then appear.
Japan Airlines Manage Booking
The Manage Booking feature offered by Japan Airlines' website is a convenient tool that empowers travelers to take control of their flights online. This functionality enables users to:
Confirm their flight booking.
Modify their flight booking, such as changing the date or time.
Choose their preferred seat.
View, accumulate, and utilize their Miles for rewards.
Access electronic invoices for their bookings.
It's important to note that this feature is accessible only for tickets purchased directly from Japan Airlines' website or smartphone app. For tickets bought through third-party platforms, travelers should reach out to them directly for any changes or modifications to their booking.
To efficiently manage your Japan Airlines flight booking, simply follow these steps:
Visit Japan Airlines website.
Select your preferred city and language or country and language.
Choose the "Manage Booking" option.
Depending on your needs, click on the following options:
"Manage Flight Booking" to:
Confirm a flight booking
Change a flight booking
Select a seat
"Manage Miles" to:
View, earn, and use your Miles
"Web Receipt" to:
Access your e-invoices
By following these steps, you can easily navigate through the various functions available to manage your Japan Airlines flight booking according to your preferences and requirements.
You have the option to proceed either as a guest or as a Japan Airlines Mileage Bank (JMB) member. If you choose to continue as a guest, simply click on any of the mentioned options (Manage Flight Booking/Manage Miles/Web Receipt), and access your booking details by providing the following information:
Flight number
Boarding date
Last and first name
Reservation number
With this information, you can easily retrieve and manage your booking details through the Japan Airlines website.
Once you've provided the necessary information, your booking details will be displayed, and you can proceed to make the desired changes by following the on-screen prompts.If you're logging in as a JMB member, simply enter your 7/9-digit JMB membership number and password to access your account and follow the same steps mentioned above.Alternatively, you can utilize the JAL App to manage your flight booking conveniently. You may also opt to call Japan Airlines to have your booking managed by their customer service representatives.
Japan Airlines Travel Classes
Japan Airlines provides passengers with four distinct travel classes for international routes:
First Class
Business Class
Premium Economy Class
Economy Class
Each class offers unique amenities and levels of comfort to cater to the diverse preferences and needs of travelers.
JAL First Class
Here are some notable features of Japan Airlines' First Class seats:
Generous seating with a width of approximately 58cm between armrests. When converted into a bed, it offers a maximum width of around 84cm and a maximum length of approximately 199cm.
Airweave DUAL MODE and Airweave S-Line pillows for optimal waist support and posture alignment during rest.
Woodgrain furnishings for an elegant and natural aesthetic.
In-console storage compartment, inflight entertainment controller, and provision for laptop power brick for convenience and connectivity.
23-inch personal TV screens for immersive entertainment.
Retractable privacy partition for personalized space and privacy.
Spacious storage compartments.
Luxurious menu curated by BEDD (The ANA's original inflight entertainment and comfort system).
Gold and Silver medal wine selections.
Inflight entertainment offering a wide array of options:
Movies
Videos
Games
Audio programs
LCD touch panel controller for easy navigation and control of entertainment options
Noise-canceling headphones provided (Bose Quiet Comfort 25)
ETRO amenity kits featuring:
Toothbrush set
Earplugs
Mouthwash
Eye mask
Body and hand cream
Lip balm
Perfume
Moisture mask
Brush
Pocket tissue
SHISEIDO personal care set available
Relaxing organic cotton wear offered for comfort
Additional inflight items available upon request, including:
Medicines
Postcards and ballpens
Healthcare products like green bamboo massage sticks
Pre-meal wet towels infused with unique JAL aroma
Special check-in counter for added convenience
Priority baggage service for smoother travel experience
JAL Business Class
Major features of JAL Sky Suites, available on select routes, comprise:
Fully-flat beds with ample legroom.
Maximum bed width of approximately 65 cm and length of about 188cm.
Airweave mattresses and pillows provided for enhanced comfort.
Unobstructed aisle access from every seat.
Retractable privacy partition for personalized space.
Spacious swivel table for added convenience.
Sufficient under-seat storage for your belongings.
Overhead shelf provided for window and center seats, maximizing space utilization.
Aisle seats feature a convenient side table.
Center and window seats are equipped with a dedicated monitor table.
Stay connected with video input, USB port, and AC power outlet.
Enjoy a luxurious menu curated by BED for an elevated dining experience.
Gold and Silver medal wine selections available.
Inflight entertainment includes a 23-inch LCD monitor and LCD touch-panel controller.
Offers a variety of movies, videos, games, and audio programs for passenger enjoyment.
SONY noise-canceling headphones provided on select routes.
BEAMS amenity kits featuring toothbrush set, earplugs, eye mask, pocket tissue, moisture mask, and lip balm offered on routes between Japan and Europe, America (excluding Guam and Hawaii), Australia, and Canada; different amenity kits provided on other routes.
SHISEIDO personal care set available.
Slippers provided on all routes.
Priority baggage service for quicker handling of luggage.
JAL Premium Economy Class
More comfortable seats with approximately 10 cm wider front-to-back seat width compared to standard seats.
Seat slide increased by 7 cm compared to previous seats.
Adjustable 3-step footrest for enhanced comfort.
Option for 48 – 49 cm seat width available on select flights.
Approximately 107 cm seat pitch available on select flights for added legroom.
Center divider provided for increased privacy.
Equipped with a table suitable for A4-sized laptop usage.
Features AC power outlet, video input, and USB port for convenient connectivity.
Includes a plastic bottle holder for easy access to beverages.
JAL Kitchen Gallery meals available.
Choice of alcoholic and non-alcoholic beverages.
Inflight entertainment includes:
12.1-inch touch-panel monitor (slightly smaller for front-row seats).
LCD touch-panel controller for easy navigation.
Selection of movies, videos, games, and audio programs.
SONY noise-canceling headphones provided on select routes.
Amenity items provided on routes between Japan and Europe, America (except Guam), Australia, Canada, Southeast Asia (except Manila), and Delhi, including toothbrush set, earplugs, eye mask, and moisture mask. Slippers provided on all routes.
Pre-meal wet towels offered for refreshment.
Other inflight items such as medicines, healthcare products, postcards, and ballpens available upon request.
JAL Economy Class
JAL Sky Wider, rated as the world’s top Economy Class seat.
Offers approximately 84 – 86 inches of seat pitch on select aircraft.
Provides approximately 45 – 48cm of seat width on select aircraft.
Features a plastic bottle holder and an accessory pouch for convenience.
AC power outlet available for all seats on Boeing 787/789/788/777-200ER, with shared outlets between seats on Boeing 767-300ER/777-300ER.
Special meals from JAL Kitchen Gallery offered.
Selection of wines and non-alcoholic beverages available.
Inflight entertainment system known as MAGIC includes a 10.6-inch touch panel monitor.
Offers a variety of movies, videos, games, and audio programs for passenger enjoyment.
Amenity items such as earplugs and an eye mask provided on routes between Japan and Europe, America (except Guam), Australia, Canada, Southeast Asia (except Manila), and Delhi.
Japan Airlines Seat Booking
You can select your seat on Japan Airlines either at the time of booking or later through various channels:
By phone, contacting the JAL city/country office.
Call the travel agent from whom you purchased your ticket.
Online via Japan Airlines website , either at the time of booking or after booking through the Manage Booking section.
Here are the few things you should know about Japan Airlines before selecting your seat:
Seat selection is open to all passengers, regardless of their travel class (First Class, Business Class, Premium Economy Class, or Economy Class), including those with discount fares.
Award ticket passengers are also eligible for seat selection.
The availability of seat selection may vary depending on fare type, mileage requirements for award tickets, and purchase location.
The number of seats available for pre-selection is limited, meaning there is no guarantee that passengers will get their preferred seat.
Seat selection may not be possible if all available seats have already been assigned or on Deutsche Bahn Rail segments.
Some seats may be restricted for unaccompanied minors, pregnant women, passengers requiring a wheelchair, or those traveling with infants.
Priority for baby bassinet seats is given to passengers traveling with babies.
Passengers selecting a baby bassinet seat without a baby may be asked to change seats in favor of a passenger traveling with a baby.
Passengers under 15 years old are not permitted to occupy emergency exit row seats.
Please note that when selecting your seat online, you have the option to view nearby passengers on the seat map to avoid sitting near small children. Passengers traveling with lap infants aged between 8 days and 2 years will have a child icon displayed on their seats on the seat selection page. If you're not booking online, you can also communicate your preference over the phone.
How to Select an Extra Legroom Seat on Japan Airlines
If you didn't select an Extra Legroom Seat during your initial booking, you can still do so later through the Manage Booking feature by following these steps:
Visit Japan Airlines website
Choose your city and preferred language/country.
Click on the "Manage Booking" tab.
Select "Manage Flight Booking."
Access your booking by entering your flight details (flight number, boarding date, name, and reservation number).
Choose the specific flight for which you wish to select a seat.
On the seat map page, select a chargeable seat.
Click on the "Service Subscription" button located on the Seat Assignment page.
Choose a chargeable seat with extra legroom (marked with a ☆).
Complete the payment process.
You will receive a confirmation email at your registered email address.
Special Assistance on Japan Airlines
Japan Airlines offers special assistance services for passengers with vision impairment:
Complimentary travel for seeing-eye dogs accompanying passengers.
Dedicated seating assistance, with the option to reserve seats in advance during booking.
Early arrival at the airport is recommended for seamless assistance.
Pre-boarding upon request at the gate.
Canes and walking aids are transported free of charge.
Detailed explanations from cabin crew about onboard facilities, including seat features, restroom amenities, and emergency procedures like oxygen masks and exits.
Braille aircraft safety cards are available.
Inflight entertainment programs feature audio guidance.
Assistance with filling out immigration forms on international flights.
Guided support through customs and baggage claim, along with assistance to the arrival lobby or meeting point upon request.
Japan Airlines offers specialized assistance for passengers with hearing or speech impairments:
Hearing-assistance dogs can travel at no cost with the passenger.
Upon request, assistance is provided to navigate to the boarding gate.
Updates regarding delays or gate changes are communicated through a writing board or memo.
Advance seat reservation is recommended during booking.
Early arrival at the airport is advised for assistance.
Pre-boarding is available upon request at the gate.
Seat guidance is provided upon request.
Canes and walking aids are transported free of charge.
Cabin crew provide detailed explanations about onboard facilities and emergency procedures, including devices around the seat, restroom amenities, and safety equipment.
Communication with the crew can be facilitated through writing.
Inflight entertainment programs feature subtitles.
Upon request, a staff member will assist in navigating to the arrival lobby.
Japan Airlines offers specialized assistance for passengers requiring cognitive and developmental support:
Travel companions may be necessary for some passengers.
Wheelchair requests should be made in advance if needed.
Seating preferences may be accommodated based on availability, with some restrictions on certain seats.
Early arrival at the airport is encouraged.
Cabin crew support is available upon request.
Assistance is provided to navigate to the arrival lobby and meet waiting individuals upon request.
Japan Airlines provides assistance for ill or injured passengers with the following provisions:
Syringe disposal cases are available upon request.
While medical assistance or medication administration is not provided, passengers are welcome to bring and self-administer their medication.
Passengers should bring their own insulated cooler bag for storing medicines.
For passengers with food allergies, Japan Airlines offers the following assistance:
Allergy-compliant meals must be requested at least 72 hours before departure, either online, by phone, or through a travel agent.
To ensure thorough cleaning around the seat area, passengers should inform JAL at least 14 days before departure.
Peanuts and peanut-containing products are not served on domestic and international flights, as well as in JAL-operated lounges, both domestic and overseas.
To minimize the risk of allergic reactions, passengers are advised to carry a protective mask and prescribed medication or injections, such as an EpiPen, as recommended by their doctor.
Assistance Requiring Advance Notice
Inform Japan Airlines in advance if:
You're traveling with an assistance dog (guide dog, hearing dog, mobility assistance dog).
You're bringing and using a medical device such as an artificial respirator, portable oxygen concentrator (POC), inhaler (nebulizer), etc.
Provide the following information at least 48 hours before departure:
Product name
Manufacturer’s name
Model number
Battery type
Bring enough batteries to last 150% of your flight's duration, as in-flight power supply cannot be used.
Obtain a medical certificate completed by your attending physician.
Ensure your medical device is placed under your front seat; otherwise, you may need to purchase an additional seat for it.
Be capable of operating the medical device yourself, or arrange for a travel companion to assist.
Arrive early at the airport to accommodate inspection time.
Note that some seats may not be available for selection.
Request pre-boarding if needed, informing the boarding gate staff.
Notify the airline in advance if you require special in-flight meals.
Assistance upon landing can be arranged upon request.
Passengers requiring a stretcher can request one, contingent upon availability, seat securing, and submission of a medical certificate.
Contact the JAL Priority Center at least 48 hours prior to departure.
Obtain a medical certificate from the attending physician specifically for "Stretcher Use."
Stretcher placement will be designated within Economy Class.
A stretcher typically occupies the space of 6 seats.
Charges will encompass the fare of the accompanying passenger and a stretcher fee.
If oxygen bottles or a medical device are needed, notify Japan Airlines with details such as product name, manufacturer, model number, and battery type. The accompanying passenger must carry the medical device in the cabin.
Only medical-grade oxygen bottles are permitted.
Submit the oxygen bottle's specification certificate, including details like bottle number, expiration date, re-inspection deadline, weight, and size.
Portable oxygen cans for sports, O2 Packs, liquid oxygen, and oxygen flares are prohibited.
Carry a medical certificate from the attending physician as per airline requirements.
Note that oxygen bottles are not allowed on flights to or from the U.S. (including Guam) due to U.S. regulations.
For oxygen bottles in the cabin or cargo hold:
JAL will assess transport suitability based on the vendor-issued specification certificate.
Only medical-grade oxygen (air) is permitted, not liquids.
The oxygen container must be certified under the Japan High-Pressure Gas Safety Act for durability.
It must undergo a durability certification inspection, typically every 3 years (could be 5 years in some cases).
The oxygen bottle's dimensions must not exceed 70 cm in height and 10cm in diameter, with a maximum weight (including carrier bag) of 11lb/5kg.
Passengers with sleep apnea should contact the JAL Priority Guest Center promptly.
Ensure the medical device is approved for cabin use by the airline.
Only CPAP devices are permitted to be connected to the PC power supply.
Medical certificates are not necessary for CPAP machine usage.
If using a CPAP device with a battery, provide battery details to JAL due to battery restrictions.
Confirm availability of personal computer (PC) power supply on the aircraft. Note that it has a maximum power consumption limit of 75W (110V and 60Hz).
If carrying a medical device without using it, provide the product name to JAL during booking.
Passengers experiencing difficulty remaining seated will be offered an auxiliary belt.
The auxiliary belt dimensions are 145 cm in length and 11 cm in width.
This belt is provided at no cost and is designed to secure the upper body while seated.
To avail of this service, passengers must make a request either during reservation or at least 96 hours prior to departure.
Frequently Asked Questions on Japan Airlines Booking
How can I book a flight with Japan Airlines?
You can book a flight with Japan Airlines (JAL) through their official website, mobile app, customer service hotline, or at a JAL ticket office. Additionally, bookings can be made through authorized travel agents.
Can I reserve a seat in advance?
Yes, you can reserve a seat in advance when booking your ticket. Seat selection is available on the JAL website, through the mobile app, or via customer service. Some fare types may include free seat selection, while others may charge a fee.
What payment methods are accepted for booking flights?
Japan Airlines accepts various payment methods, including credit cards (Visa, MasterCard, American Express, JCB), debit cards, bank transfers, and PayPal. The available payment options may depend on the country of booking.
Can I hold a reservation without immediate payment?
Japan Airlines does not typically allow reservations to be held without payment. You need to pay while booking to confirm your reservation.
How can I manage my booking after purchase?
You can manage your booking through the "Manage Booking" section on the JAL website or mobile app. This allows you to make changes to your flight, select seats, add special services, and more.
What is the policy for changing a booking?
Changes to your booking, such as flight date or time, can be made online or through customer service. Change fees and fare differences may apply, depending on the fare type and route. Check the specific fare rules associated with your ticket for detailed information.
Are there any discounts for children or infants?
Yes, Japan Airlines offers discounted fares for children (aged 2-11) and infants (under 2 years old) not occupying a seat. The discount rates and policies vary based on the route and fare type.
Can I book multi-city or round-the-world trips with Japan Airlines?
Yes, JAL offers options for booking multi-city and round-the-world trips. These bookings can be made through the JAL website, customer service, or authorized travel agents.
What are the baggage policies for booked flights?
Baggage policies, including the number of free checked bags, weight limits, and dimensions, vary based on the class of service and route. Detailed information on baggage policies can be found on the JAL website or your booking confirmation.
Can I earn frequent flyer miles for booked flights?
Yes, you can earn miles for flights booked with Japan Airlines through their frequent flyer program, JAL Mileage Bank. Miles earned vary based on the fare type, class of service, and flight distance.
How do I book special meals or request special assistance?
Special meals (e.g., vegetarian, gluten-free, kosher) and special assistance (e.g., wheelchair service, assistance for unaccompanied minors) can be requested during the booking process or added later through the "Manage Booking" section on the JAL website or by contacting customer service.
What should I do if I come across issues during the booking process?
If you encounter any issues while booking your flight, you can contact Japan Airlines' customer service for assistance. They can help resolve booking problems, provide information, and ensure your reservation is completed.
+1-866-410-8128