The Aer Lingus Special Assistance team offers concern to passengers with special needs. From assisting those with disabilities to dealing with medical concerns, the airline expresses unwavering sympathy towards disabled passengers.
Aer Lingus Disability Assistance
Whether you have a disability or need assistance from airline staff at the airport, these services include :
Wheelchair assistance at airports.
Assistance with Aer Lingus check-in and boarding process, including receiving boarding passes, submitting baggage at drop-off, and boarding aid .
Help with exiting , getting baggage from the carousel, and accompanying disabled passengers upon arrival.
Aid with mobility devices upon arrival.
Personal care during the flight, including help with eating, medication, and other important tasks.
How to request disability assistance with Aer Lingus?
It is mandatory for passengers to request Aer Lingus special assistance at least 48 hours prior to their scheduled departure. Assistance can be requested online via the Aer Lingus manage booking tab or by calling the given numbers:
Ireland: (353) 1 761 7839
North America: (877) 351-6882
Seating preference for disabled passengers
Disabled passengers have the option to request available seating checking-in online. Here's a summary of the available accessible seating on Aer Lingus flights:
Kindly note: Aer Lingus doesn’t allow passengers with disabilities or special seating needs from selecting emergency exit seats.
Does Aer Lingus allow passengers to travel with Carer?
Passengers are allowed to travel with a carer to assist them throughout the journey by:
Giving food, medication, and other personal needs.
Accompanying passengers to the lavatory.
Aiding with an oxygen mask or life jacket.
Sharing with the aircraft crew information regarding medical and safety measures.
Note: The carer service is provided by Aer Lingus and requires a fee. Disabled passengers who want this service must reach out to the airline at least 48 hours prior to their flight scheduled departure.
Aer Lingus Wheelchair Assistance
Disabled passengers are necessary to request a wheelchair at least 48 hours prior to their flight scheduled departure and must satisfy the following criteria:
Mobility Equipment: Passengers with disabilities or reduced mobility are permitted by Aer Lingus to bring up to 2 pieces of mobility equipment free of charge
Weight Consideration: The airline allows mobility aids weighing over 120 kg.
On-board Wheelchairs: The aircraft Airbus A330, A321, and A320 provide wheelchairs on board.
Battery-operated mobility devices
Disabled passengers flying with a mobility assistance device should be alert of the following:
Mobility devices will be considered as checked luggage, and no additional fee will be charged.
The Aer Lingus wheelchair assistance team will need details such as weight, dimensions, and suitability for transport at high altitudes.
Wet cell batteries can be allowed if securely separately.
Does Aer Lingus provide children’s restraint devices on board?
The Aer Lingus special assistance team allows passengers to bring with them a variety of restrained devices personalized to various age groups.
Aer Lingus Special Assistance To Visually & Hearing Impaired Passengers
Visually impaired travelers are mandatory to submit their Aer Lingus special assistance request at least 48 hours before departure. Requests can be made online by filling the Aer Lingus special assistance form.
Furthermore, assistance will be given for:
Navigating the airport
Completing the check-in and boarding process
Aer Lingus Special Assistance To Passengers With Medical Conditions
To carry a medical device, passengers must submit the request at least 48 hours prior to the flight scheduled departure. The following is a list of medical devices that passengers are allowed or prohibited from taking on board as well as in check-in baggage.
Is there any restriction on carrying medication on flight?
Passengers are allowed to carry medication if they have a prescription. here, is the list of medicines and medical devices permitted onboard:
Aer Lingus Special Assistance For Pregnant Women
Pregnant women traveling with Aer Lingus should be aware about the following -
Allowance on flights within Europe —
Allowance on Transatlantic flight —
By focusing on passengers' needs, including those with disabilities or medical conditions, the Aer Lingus special assistance team confirms its commitment to make sure every journey is enjoyable and accessible.
Frequently Asked Question on Aer Lingus Special Assistance
How to book assistance with Aer Lingus?
To book assistance with Aer Lingus, you can do it while booking online or You can also contact Aer Lingus customer service directly to request assistance.
How can I get special assistance with Aer Lingus?
Getting special assistance with Aer Lingus includes indicating your needs during the booking process or reaching out to their customer service if you've already booked your flight. The given request must be booked 48 hours prior departure.
How do I request special assistance at the airport?
Proceed to the airline’s check-in counter or the designated assistance counter and inform the staff about your requirements.
Will Aer Lingus let you sit together?
Yes. Aer Lingus focuses on seating passengers together, provided they must be a part of the same booking or family group. During peak travel, seat preference may be subject to accessibility.
Am I allowed to bring medication on Aer Lingus?
Yes. It’s advised to pack your medications in your carry-on bag to make sure they are easily accessible during the flight.
Can I bring a walking stick on an Aer Lingus flight?
Yes, you can generally bring a walking stick or cane on an Aer Lingus flight as carry-on baggage or have it lodge in the overhead compartment.
How do I book wheelchair assistance at Aer Lingus?
To book wheelchair assistance with Aer Lingus, you can do it while booking online or You can also contact Aer Lingus customer service directly to request assistance.
How to book special assistance at luton airport?
Make sure to inform your airline while booking or at least 48 hours prior to your flight departure if you or your companion require assistance navigating the airport or boarding and disembarking the plane. The airline will convey this information to our Special Assistance team, who will be on standby to assist you.
How to book airport assistance for aer lingus flights
To book airport assistance for Aer Lingus flights, you can follow these steps:
During Booking: While making your flight reservation with Aer Lingus, inform the airline about your need for special assistance. You can do this by reaching out to their customer service or selecting the option for special assistance during the booking process online.
At Least 48 Hours prior Departure: If you didn't request assistance during booking, make sure to do so at least 48 hours before your flight departure. You can call Aer Lingus directly through their customer service channels to arrange for assistance.
Provide Details: Provide specific details about the type of assistance you need. This may include mobility assistance, wheelchair assistance, assistance with boarding and disembarking, or any other special needs you may have.
Confirmation: Once you've arranged for assistance, Aer Lingus will confirm your request and provide any necessary instructions or information regarding the assistance you'll receive at the airport and during your flight.
Arrival at the Airport: Arrive at the airport early and proceed to the designated assistance area or check-in counter for further assistance. Aer Lingus staff will be available to help you with the necessary arrangements.
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