What is the revised Air France cancellation policy?
Air France has updated its cancellation policy, providing flexibility depending on when and for what travel date your ticket was purchased:
If your flight is canceled, you have the following options:
Postpone your trip to another flight by requesting before your scheduled departure.
Cancel your trip and request a refund, subject to the laws and regulations of the country of ticket purchase.
Air France Cancellation Policy 24 Hours
Air France's 24-hour cancellation policy extends to all tickets directly booked through Air France channels, including the website, mobile app, ticket counter, or call center, for flights to or from the United States. According to this policy, you can cancel your flight booking without incurring any penalty if:
Your ticket is booked at least one week before the scheduled departure date.
You cancel your ticket within 24 hours of making the booking.
Air France Canceled Flight Policy
Under the Air France ticket cancellation policy, if your flight is canceled by the airline, you have the option to claim a refund. If an alternative flight is offered, you can choose to accept it at no additional cost or request a refund, whichever suits your preference.
Air France Flight Cancellation Policy for Business Class
If you possess a Fully-Flex Business Class fare, you have the following privileges:
Modify your flight and/or travel dates without incurring any penalties.
Cancel your ticket and request a refund without facing any penalties.
Air France Cancellation Fee
The Air France cancellation fee is contingent upon the type of ticket purchased and its associated fare conditions. You can access the specific Air France cancellation fee applicable to your ticket through the My Bookings section before initiating the cancellation process.
Here's a breakdown of the administrative fees for Air France cancellations:
Canceling a ticket online on Air France website incurs no fee.
Canceling a ticket at the airport/city ticket office carries a fee of USD 20.
The cancellation fee for tickets purchased from a travel agency varies depending on the agency.
For offline reissue of a third-party ticket, a fee of USD 50 applies for non-full-flex fares, while full-flex fares incur no fee.
Air France Refund
The 24-hour refund policy for tickets to or from the United States is always applicable when booking directly through Air France at least 7 days before departure. This means you can cancel your ticket within 24 hours of booking and receive a full refund, regardless of the ticket type.
Additionally, you are entitled to a full refund under the following circumstances:
Air France cancels your flight.
Air France delays your flight by more than 5 hours.
Air France fails to stop its flight at your destination.
Air France denies you boarding on a confirmed booking despite timely check-in.
Air France downgrades your booking class.
Your Air France flight delay causes you to miss a connecting flight in the same itinerary.
You can request a refund or a travel voucher online through the My Bookings section. If the refund request option is unavailable on the My Bookings page, you must fill out the refund request form.
Refunds for Flying Blue reward tickets can be requested by contacting Air France customer service.
If you purchased your ticket from a travel agent, you need to contact them directly to request a refund.
Please note that Air France's refund processing time may take several weeks due to high demand.
Note: Cancellations apply to all passengers within a single booking if multiple passengers are included.
How to Know if Your Air France Ticket is Refundable
To determine whether you can cancel and refund your ticket, check the fare conditions provided with your ticket or review the confirmation email received after booking. Alternatively, you can contact Air France directly or reach out to your travel agent for assistance.
Canceling Air France Flight Booking
You have several options for canceling your Air France flight booking:
For tickets bought online through Air France’s website, mobile app, ticket counter, or call center, you can cancel:
Online through My Bookings. (Enter your booking reference number and last name, access your flight booking, and go with the prompts to cancel your flight).
By phone.
For tickets booked through a travel agent, reach out to them directly.
For reward tickets, get in touch with Flying Blue directly.
How to Use an Air France Travel Voucher
Air France travel voucher is a non-transferrable credit voucher with a validity of one year. Once you request a refund, it will be sent to you via email. This voucher can be used to purchase a new ticket or extra options on Air France, KLM, Virgin Atlantic, or Delta Air Lines. Air France permits the use of up to three travel vouchers simultaneously for ticket purchases.
To utilize your travel voucher, follow these steps:
Visit Air France website, the airline's official website.
Log in to your account.
Locate and view your voucher/vouchers.
During the payment process, input your voucher number (starting with 057) into the designated field labeled "Discount code, voucher, or gift card."
Click on the "Apply" button.
The voucher's value will be automatically deducted from the total amount due.
If there is any remaining balance, pay it using the available payment options on the website.
If the value of your new ticket is less than the value of your travel voucher, the remaining balance will be converted into a new travel voucher with the same conditions as the original.
Frequently Asked Questions on Air France Cancellation Policy
Can I cancel my Air France flight and get a refund?
Refund eligibility depends on the fare type you booked. Generally, refundable tickets allow you to cancel and get a refund, sometimes with a fee deducted. Non-refundable tickets may not be eligible for a refund but could allow for changes or credits.
What happens if Air France cancels my flight?
If Air France cancels your flight, you are entitled to a full refund of your ticket price. You may also have the option to rebook on a substitute flight.
How can I cancel my Air France flight?
You can cancel your flight online through the Air France website or mobile app, or by contacting their customer service directly. The cancellation process may vary based on your ticket type.
Is there a cancellation fee for Air France flights?
Cancellation fees vary depending on the fare rules associated with your ticket. Some tickets may have no cancellation fees, while others may incur a fee, particularly for non-refundable fares.
Can I change my Air France flight instead of canceling?
Yes, you can often change your flight instead of canceling it, subject to availability and any applicable fare differences or change fees.
What are my options if I need to cancel due to a medical emergency?
Air France may have specific policies for cancellations due to medical emergencies. It's advisable to contact their customer service directly to discuss your situation and explore your options. Alternatively, you can also directly contact one of our representatives for instant resolution at +1-866-410-8128.
How long does it take to receive a refund from Air France?
Refund processing times can vary. Typically, refunds are processed within a few weeks, but it may take longer depending on the payment method and other factors.
Are there any exceptions or special circumstances where fees may be waived?
Air France may waive fees or offer flexible options in certain circumstances, such as during major disruptions, natural disasters, or other unexpected events. It's best to check directly with Air France or review their policies for any current waivers.
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