Under Etihad Airways flight cancellation policy, only tickets marked as refundable are eligible for full refunds upon cancellation. The fare conditions specified on your ticket will determine whether cancellation is permitted and any associated charges.
However, there are circumstances where you can cancel your ticket and receive a full refund of the unused portion. You may claim a full refund if:
Any flight in your itinerary is canceled.
Your flight does not operate according to schedule.
Despite meeting the check-in deadline and boarding time, Etihad fails to accommodate you on a confirmed reservation.
Etihad does not make a scheduled stop at your stopover or destination.
Etihad causes you to miss a connecting flight for which you hold a confirmed booking.
If your flight is delayed by at least 5 hours and you opt not to travel, you can claim a full refund on the unused portion of your ticket.
For flights to or from the United States booked at least 7 days prior to departure, you can cancel within 24 hours of purchase for a full refund, provided the booking was made through Etihad's US point of sale.
Holding a fully refundable ticket, as indicated by the fare conditions, also allows you to cancel and claim a full refund.
Etihad Airways Flight Cancellation Policy for USA
If you book your ticket directly through Etihad’s U.S. point of sale office for travel to or from the United States, and you do so at least 7 days before departure, you have the right to receive a full refund if you cancel your ticket within 24 hours of booking.
Etihad Airways Cancellation Policy within 24 Hours
Under the Etihad Airways cancellation policy, you can only cancel flights within 24 hours of booking if they are booked to or from the United States. This applies specifically to bookings made from a U.S. point of sale. If you book such a flight at least 7 days before departure and cancel within 24 hours of booking, you will receive a full refund.
Your refund request will be processed within 7 days of submission.
Etihad Airways Flight Cancellation Fees
If you're ineligible for a full refund, a cancellation fee may apply according to your ticket's fare rules.
Factors determining the cancellation fee include:
Your fare type: Deal, Saver, Classic, or Flex.
Your route.
If multiple fares are booked, the most restrictive fare governs.
The cancellation fee is based on the original ticket's fare rules.
Infant tickets are fully refundable.
If you cancel within 96 hours of your flight, an additional 10% fee will be applied.
You won't incur charges for canceling or changing your flight booking in the event of the death of a co-passenger or immediate family member (documentation required).
A no-show fee will be imposed for missed flights.
It's imperative to promptly inform Etihad Airways if you anticipate missing your flight to avoid potential cancellation of your return or onward flight.
For flights operated by partner airlines, direct contact with them is necessary.
To cancel a ticket booked through a third party, you must communicate with them directly.
Etihad Airways Flight Cancellation Procedure
Canceling your flight ticket with Etihad is straightforward. You can do so:
By phone.
Online through the "Manage my booking" feature.
To cancel your Etihad Airways flight online, follow these steps:
Visit Etihad Airlines website
Navigate to the Manage tab and select "View or change booking" (found under "Manage your booking").
Enter your booking reference/ticket number and last name.
Click on the "Find My Booking" button.
Choose the flight you wish to cancel.
Follow the given instructions to complete the cancellation process.
Additionally, you can also change or cancel your Etihad Airways flight booking using the mobile app.
Etihad Airways Flight Cancellation Compensation
If your Etihad flight is canceled due to reasons within the airline’s control or if you are involuntarily denied boarding, you are entitled to receive flight compensation from Etihad:
Euro 400 for flights not exceeding 3,500km.
Euro 600 for flights exceeding 3,500km.
Etihad Airways flight cancellation compensation will be reduced by 50% if you are offered an alternative flight with an arrival time not exceeding the original flight’s arrival time:
By 3 hours for flights within 3,500km.
By 4 hours for flights exceeding 3,500km.
Additionally, you have the right to choose one of the following options:
Reimbursement of the cost of the unused part of your ticket for which you did not make the journey.
Re-routing to your final destination under similar conditions as close to your travel date as possible.
Re-routing to your final destination under the same conditions at a later date is convenient to you.
Your Right to Care:
If your flight has been canceled or delayed by more than 4 hours (3 hours for flights departing from Athens or Larnaca), or if you were involuntarily denied boarding, you are also entitled to the following free of charge:
Meals and refreshment vouchers depending on your waiting time.
2 phone calls, emails, fax, or telex messages.
Hotel accommodation if necessary.
To-and-fro transportation (airport to hotel and back).
Etihad Airways Refund Policy
As per the Etihad refund policy:
Refunds typically take 14–30 working days to appear on your card/bank statement.
Your ticket is eligible for a refund (with or without a cancellation fee) if it has not been used.
Refunds and cancellations cannot be reversed once processed.
Refunds are subject to the fare rules outlined in your ticket.
Your ticket must have been issued at least 5 days prior and purchased using a single credit card.
Refunds will be credited back to the original form of payment. If the original credit card is no longer in use, you must contact Etihad.
Service and ancillary fees are non-refundable.
Etihad Refund Application
To request a full or partial refund for your flight ticket, you can utilize the Manage tab on Etihad Airlines website. Simply select "View or change booking," which is located under the "Manage your booking" section.
Frequently Asked Questions on Etihad Airways Flight Cancellation Policy
Am I eligible to cancel my Etihad Airways flight?
Yes, you can cancel your Etihad Airways flight. The eligibility to cancel and the associated fees is based on the type of fare you have booked. Always review your ticket's terms and conditions or contact Etihad Airways for specific details.
What are the cancellation fees for Etihad Airways?
Cancellation fees differ depending on the fare type and the duration of cancellation. Economy Saver and Economy Classic fares generally incur higher cancellation fees, while Business and First class fares may have more flexible terms. Check your fare conditions or contact customer service for exact fees.
How can I cancel my Etihad Airways booking?
You can cancel your booking online through the Etihad Airways website under the "Manage my booking" section, via the Etihad Airways mobile app, or by contacting Etihad Airways customer service.
Will I get a refund if I cancel my Etihad Airways flight?
Refund eligibility depends on your ticket type. Some fares are non-refundable, while others may be partially or fully refundable. Non-refundable tickets might be eligible for a travel credit instead of a monetary refund. Check the fare rules of your ticket for specific details.
How long does it take to receive a refund from Etihad Airways?
Refund processing times can vary. Typically, it takes around 14 to 30 days for the refund to be processed and credited to your original form of payment. However, processing times can be longer depending on your payment method and bank.
Can I change my flight instead of canceling it?
Yes, Etihad Airways allows changes to flight dates, times, and destinations, subject to availability and fare conditions. Change fees and fare differences may apply. It's often possible to change your booking online or by contacting customer service.
What happens if Etihad Airways cancels my flight?
If Etihad Airways cancels your flight, you will typically be rebooked on the next available flight at no additional cost. Alternatively, you may be offered a full refund or travel credit, depending on your preference.
Can I cancel my Etihad Airways flight if I booked through a travel agency?
If you booked through a travel agency, you must contact the agency directly to manage your booking, including cancellations. The agency's policies will apply in addition to Etihad Airways' rules.
What if I need to cancel my flight due to a medical emergency?
In the case of a medical emergency, Etihad Airways may waive cancellation fees upon presentation of valid documentation. It's important to contact customer service as soon as possible to discuss your situation.
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