Lufthansa Special Assistance

Passengers who are looking for the Lufthansa Special Assistance services, they can easily opt for it by applying via numerous options such as during reservation, online booking or contacting the customer care department. Besides this, the disabled or physically challenged passengers who use wheelchair or mobility devices for their day to day routine can easily travel on the Lufthansa Airlines without taking any stress. As Lufthansa is a globally recognized airline that gives first priority to their customer happiness and safety. Let’s check out Lufthansa's special assistance process in detail.

Does Lufthansa Provide Special Assistance Services?

Yes, lufthansa which is known for its unparalleled customer service and premier flight experience provides the special assistance services to their disabled passengers. The airline provides top-notch in-flight services for individuals with specific needs or impairments, ensuring a smooth experience at airports and during boarding.

Lufthansa Wheelchair Assistance Service

Lufthansa offers wheelchair assistance to passengers with disabilities. However, for requesting that assistance, the passengers have to contact the Lufthansa's customer support team at the time of booking the flight. This service is specially designed for the passengers who face difficulty walking on the airport or covering long distances. At the time of boarding or walking on the airport, the passengers will get complete assistance from the airport staff. 

How to Arrange Wheelchair Assistance When Booking a Flight

Booking Online:

1. Visit the Lufthansa Website: Log in with your account details.
   
   

2. Search for Flights: Enter your destination, travel dates, and other details.
   
   

3. Add Special Services: During the booking process, select the option for additional services.
   
   

4. Choose Wheelchair Assistance: Go to the special services section and select the wheelchair option.
   
   

5. Complete Your Booking: Enter the required information and finalize your payment.

Booking via Mobile App:

1. Open the Lufthansa App: Log in and search for your flight.
   
   

2. Add Special Assistance: During the booking process, select the wheelchair assistance option.
   
   

3. Confirm Your Details: Complete the booking with the necessary details and payment.

Booking After Purchase:

• You can request wheelchair assistance by contacting Lufthansa customer service via live chat, email, or phone.

How to Request Special Assistance via Email

1. Draft Your Email: As per Lufthansa Special Assistance policy, you have to include all relevant ticket details and information about the person requiring assistance.
   
   

2. Attach Documents: Attach any necessary documents.
   
   

3. Send to Special Service Email: Email your request to specialservice@dlh.de.
   
   

4. Receive Confirmation: Lufthansa will review your request and send a confirmation email.

How to Use the Lufthansa Chat for Special Assistance

1. Visit the Lufthansa Website or App: Access the chat feature available 24/7.
   
   

2. Clearly Communicate Your Request: Provide details about your special assistance needs for a better understanding.

What Does Airport Special Assistance Include?

Lufthansa provides a range of special assistance services at airports to accommodate the diverse needs of passengers. This includes support for travelers with disabilities, illnesses, or other conditions requiring extra attention.

Securing Wheelchair Assistance at the Airport

1. Call Lufthansa: Use the special assistance phone number found in the “Health and Accessibility” section of the help menu.
   
   

2. Online Request: Fill out a wheelchair assistance request form on the Lufthansa website or via email.
   
   

3. Mobile App: Request assistance through the app by selecting the required service.
   
   

4. Travel Agent: If you booked through a travel agent, ask them to confirm wheelchair assistance.

Who is Eligible for Special Assistance at the Airport?

Lufthansa’s special assistance services are available for:

• Infants and Unaccompanied Minors
  
  

• Senior Citizens
  
  

• Disabled Passengers
  
  

• Pregnant Women
  
  

• Passengers with Medical Concerns
  
  

• Visually Impaired or Hearing Impaired Passengers

These services include priority boarding and streamlined airport navigation to ensure a comfortable travel experience.

What Documents Are Required for Lufthansa Special Assistance?

To ensure a smooth and comfortable journey with Lufthansa, passengers needing special assistance should present the following documents:

• Medical Certificate: Required for those traveling with health conditions or disabilities. This certificate should detail the medical condition, necessary treatments, and any special requirements.
  
  

• Prescription: If you need mobility aids like a wheelchair or walker, provide a doctor’s prescription that specifies the need for such equipment.
  
  

• Certificates for Service Animals: Passengers with service animals must provide certificates showing the animal’s vaccination status, health, and training.
  
  

• Travel Documents: Always carry valid travel documents, including your passport, visa, and ID card, to facilitate a seamless experience at the airport.

Frequently Asked Questions On Lufthansa Special Assistance Services

What is the Lufthansa special assistance phone number?

You can dial +1-866-410-8128 for the special assistance request.

How to Request Wheelchair Assistance with Lufthansa?

If you need wheelchair assistance for your Lufthansa flight, you can easily arrange it during or after booking.

What Special Assistance Does Lufthansa Offer for Elderly Passengers?

Lufthansa provides various services to help elderly passengers to enjoy the journey without any concern. This includes priority boarding to avoid long lines, wheelchair assistance to navigate through the airport, and additional support with luggage if needed.