While flying with Hawaiian Airlines, losing an item can be incredibly stressful and frustrating. Nobody wants to lose their valuable belongings, right? Understanding your concerns, Hawaiian Airlines has a specialized team of lost and found experts dedicated to ensuring you get your item back as quickly as possible. It’s essential to provide clear and precise details about your lost item to help them assist you more effectively.
According to the Hawaiian Airlines Lost and Found policy, they typically locate lost items within 7 days. If the item is not found within this period, it will be classified as "missing," and further procedures will be initiated. Let’s dive into the lost and found guide to understand the process from reporting your lost baggage to receiving compensation.
Overview of Hawaiian Airlines Lost and Found Policy
Passengers need to inform the Hawaiian Airlines Lost and Found department as quickly as possible when they find their baggage is lost, if they have forgotten it on board, or if they are experiencing any baggage delays on the airline's part. You have the right to directly contact their Lost and Found customer support department and submit a report regarding the same. However, before proceeding with the process, it is pivotal to review Hawaiian Airlines lost and found rules and conditions so you won't face any trouble later on. Have a look at the necessary details.
At first, once you unboard the plane, then you cannot go back into the plane due to strict federal regulations.
You can directly reach available airport staff and make them aware of the situation.
Hawaiian airlines isn't responsible for any item that goes missing during travel, however they can try their best to retrieve the items for you.
If your baggage is lost, damaged, or delayed, Hawaiian Airlines is responsible for the loss, with compensation capped at $3,800 per ticketed passenger.
In any case, despite putting in a lot of effort, if your bag still is missing, then the airline will count it as lost baggage.
If it's been a long time waiting for the baggage, then the airline will help you with the compensation for the delayed baggage.
Ways To Report The Lost Baggage To Hawaiian Airlines
There are two ways to file a report for your lost or missing items. The first one is via online and the second one is via the airport. However, before proceeding with any of the above options, please make sure you inform about the lost items to either the airport baggage authorities or by contacting Hawaiian Airlines.
1) Via Online Mode
Visit the Hawaiian Airlines website.
Navigate to the “Help Center” page.
Click on the “Baggage Information” tab.
Choose “Lost or Damaged Items.”
Depending on your situation, select either “Lost Property/Items Left on Board” or “Delayed or Damaged Baggage.”
For delayed or damaged baggage, you should file the report at the relevant airport. If your item is lost or left on board, select the appropriate option and complete the form.
Provide clear details about your lost item, including the type of item, flight number, date of loss, last known location, and your contact and shipping information.
Once the form is completed, click “Submit.”
Hawaiian Airlines will provide you with a complaint number to track the status of your report.
2) By Visiting Airport
When you're at the airport and suddenly realize something is missing, your first step should be to report it immediately to the Hawaiian Airlines Lost and Found department. You can usually find their counter near the baggage claim area. Provide the team with details about your missing belongings, and they will assist you promptly with your concern.
How Long Does Hawaiian Airlines Retain Lost Items?
When you lose something at Hawaiian Airlines, the time they hold onto lost items depends on what it is.
Immediate Disposal: Certain items, like neck pillows, blankets, clothing, food, and drink containers, along with personal hygiene products, are disposed of right away by the Hawaiian Airlines lost and found team in Honolulu. They don't hang onto these non-hygienic items.
One-Week Retention: Other items are kept for a week before being discarded if unclaimed. This includes wallets, books, reading glasses, cell phones, and high-value items like electronics, medication, bank cards, and government-issued IDs like driver's licenses. Jewelry and watches are also in this category.
Passports: Lost passports and other immigration documents are promptly handed over to the respective embassy by Hawaiian Airlines.
Frequently Asked Questions On Hawaiian Airlines Lost And Found Policy
What is the Hawaiian Airlines lost and found phone number?
You can call them at 866-389-6654 for lost baggage or for lost baggage reimbursement.
What Should I Do if I Lose My Hawaiian Airlines Membership Information?
If you've lost your Hawaiian Airlines membership details, you can easily recover them by visiting the Hawaiian Airlines website. You can also contact the customer care team for instant help regarding your concern.
+1-866-410-8128
