American Airlines offers flexibility for both Minor and Major name corrections for completely unused (001) validated tickets.
Minor name corrections are applicable to itineraries specifically involving American prime and American Eagle flights. These modifications can be made within the same Passenger Name Record (PNR). However, itineraries ticketed in the "R" inventory category must follow the Major Name Correction Guidelines.
Major name corrections, on the other hand, are for itineraries ticketed in the "R" inventory. This involves AA*/codeshare flight segments and Other Airline prime flight segments. Because of limitations within the Global Distribution System (GDS), a new PNR is needed for major name corrections, as they cannot be processed within the existing PNR.
American Airlines Name Change Fee
American Airlines allows name corrections on itineraries for minor modifications , including mandatory charges. Additional overcharges may be incurred at the authority of the airline. Major changes, if accepted , include fees of $200 for domestic flights and $700 for international flights, given they are not made within the 24-hour timeframe .
American Airlines Name Correction Guidelines for Minor changes
For minor name corrections applicable to itineraries exclusively involving American/American Eagle flights on entirely validated (001) tickets, adjustments can be made within the same Passenger Name Record (PNR). Although , it's essential to maintain the original date of birth and gender details as provided in the Secure Flight Passenger Data (SFPD) input.
Remember , for itineraries ticketed in the "R" inventory, following the Major Name Correction Guidelines is important. This is because of system limitations that may lead to automatic cancellation of segments booked in the "R" inventory.
Name Correction:
Make sure that the name is corrected under the same Passenger Name Record (PNR) to coordinate with TSA-required documents.
Note that name corrections cannot be conducted within 24 hours of scheduled departure due to potential Airport Control restrictions.
SSR DOCS / Secure Flight Passenger Data (SFPD):
Fill SSR DOCS/SFPD with the correct information.
Hold on to the original date of birth and gender; modifications may lead to a debit memo.
Endorsement Box and Waiver Code Requirement:
Make use of Waiver Code
Only indulge this waiver code on the new ticket; no additional annotations are required.
If approving the original fare ticket, ensure NC03AGCY is at the beginning of the endorsement text.
If you didn't include NC03AGCY in the Endorsement Box it may lead to a debit memo.
For American Airlines booking with Instant Upsell segments, employ Waiver Code NC03AGCY/IU as per Instant Upsell Guidelines.
Ticketing:
Reissue the original ticket with the same fare.
No changes to flights or dates are allowed.
No additional fees or penalties apply.
Name Correction does not incur any fee.
American Airlines Name Correction Guidelines
Name Correction and Ticket Reissue Guidelines:
When making major name corrections on itineraries involving "R" inventory, AA*/codeshare, or Other Airline (OA) Prime Flights on an AA fare on (001) validated tickets, a new Passenger Name Record (PNR) is required. The actual date of birth and gender information given in the initial Secure Flight Passenger Data (SFPD) input should not be changed .
Name Correction Process:
Rectify the name in a new PNR similar to the TSA required documents.
Name corrections cannot be made under 24 hours of scheduled departure, as the flight may be under Airport Control.
Itinerary Requirements:
Confirm that the itinerary in the new PNR matches the original ticketed flights, involving inventory, origin, destination, and routing.
If you are not able to book the identical itinerary, contact the Sales Support Center.
SSR DOCS / Secure Flight Passenger Data (SFPD):
Enter the SSR DOCS/SFPD with the new PNR.
Make sure that the new PNR DOCS/SFPD date of birth and gender match the original PNR.
Modifications to the date of birth/gender are subject to a debit memo.
Endorsement Box and Waiver Code specification :
Waiver Code: MAJORNC
The new PNR itinerary must include the same flights, inventory, origin, destination, and routing.
MAJORNC should display at the start of the endorsement/restrictions text on the re-issued ticket if including the original fare ticket endorsement.
Failure to indicate MAJORNC in the Endorsement Box is subject to a debit memo.
Waiver Code for tickets with Instant Upsell segment: MAJORNC/IU
Refer to Instant Upsell Guidelines.
American Airlines Reservations:
Reissue the original ticket for a new ticket with the actual fare.
No modifications to the flights or flight dates are permitted.
No additional charges or penalty fees will incur.
For AA*/codeshare and OA Prime flights with an AA fare on (001) validated tickets, connect to the Sales Support Center for help.
Instant Upsell Guidelines
When managing a minor name correction for a customer with a confirmed Instant Upsell upgrade, adhere to the standard guidelines dedicated to such corrections, but remember to include the waiver code in the Endorsement Box to prevent a Debit Memo.
For major name corrections:
Ensure that the new itinerary is the same as the original booking in reference to flights, inventory, origin, destination, and routing.
Reissue the ticket as an even exchange and include the waiver code in the Endorsement Box.
Following these guidelines will help facilitate a smooth correction process while avoiding any potential issues.
Subsequent Name Corrections
Multiple Name Corrections are permitted , given the original date of birth and gender remain unchanged.
For Minor Name Corrections, please follow the guidelines outlined for such modifications.
Major Name Corrections, including those with the R inventory, should be carried out following the specified Major Name Correction Guidelines.
American Airlines Name Correction Guidelines for Infants
Travel agents have the power to adjust the name field for an infant , even if the itinerary includes segments with other airlines/codeshares. Infant names are not transmitted to other airlines/codeshares; rather, a message is generated to indicate the presence of an infant passenger , reducing the risk of canceling other airline/codeshare bookings.
The following guidelines apply to infants, whether they have a seat or not:
Note: Do not separate the infant from the existing Passenger Name Record (PNR).
Name:
Lap Infant: Correct the name within the same PNR as the accompanying adult, for both domestic and international itineraries.
Infant with Seat: Modify the name in a new PNR including the adult associated with the infant.
SSR DOCS / Secure Flight Passenger Data (SFPD):
Fill in SSR DOCS/SFPD.
Gender should be appended with the letter “I” (e.g., FI or MI).
Associate the SSR DOCS/SFPD with an adult in the PNR.
Endorsement Box and Waiver Code Requirement:
No waiver code is essential.
Ticketing:
If an infant ticket was initially issued: Reissue the original ticket for a new one with the same fare.
No changes to the original ticketed itinerary are permitted.
No extra charges or fees apply.
Frequently Asked Questions American Airlines Name Correction policy
Does American Airlines allow name changes?
Yes, in various circumstances, you are allowed to change the name on your ticket.
How to change the name on my American Airlines ticket?
You usually need to reach out to American Airlines directly or go to their website to initiate the name change process.
What is the fee for name change on an American Airlines ticket?
There is typically a fee related to changing the name on your ticket, until you qualify for specific exemptions or waivers.
Are there any restrictions on name changes with American Airlines?
Yes, there may be restrictions depending on the type of ticket you booked and the fare rules related to it.
What documentation is required for a name change at American Airlines?
You may need to submit documents such as a marriage certificate, court order, or other legal documents associated with the reason for the name change.
How long does it take to process a name change on my American Airlines ticket?
The processing time can vary depending on various factors, but American Airlines typically strives to process name change requests promptly.
Are there any penalties included if I change the name on my American Airlines ticket?
Yes, there may be penalties or fees associated with name changes, depending on the fare rules and policies applicable to your ticket.
Can I modify the name on my American Airlines ticket online?
In many circumstances , you can commence the name change process online via the American Airlines website. However, certain situations may require assistance from a American Airlines customer service representative. If you find all the lines busy you can contact American Airlines live agent at +1-866-410-8128.
What if I need to change the name on an American Airlines Group booking or reservation?
American Airlines Group booking may have specific procedures and requirements for name changes. Contact American Airlines group reservations for assistance.
Will changing the name on my ticket affect my travel itinerary or seat assignment?
In most cases, changing the name on your ticket should not affect your travel itinerary or seat assignment, but it's essential to confirm with American Airlines.
Can I change the name on my ticket if I purchased it through a third-party website or travel agency?
The process for changing the name on a ticket purchased through a third-party website or travel agency may vary. You may need to contact the third-party provider or American Airlines directly for assistance.
What if I need to change the name on my ticket after I've already checked in or started my journey?
Name changes after American Airlines check-in or commencement of travel can be more challenging and may have additional restrictions. Contact American Airlines immediately for assistance and guidance in such situations.
+1-866-410-8128
