Virgin Atlantic is dedicated to ensuring a smooth and comfortable journey for all passengers, particularly those needing special assistance or wheelchair support. The airline is committed to addressing any challenges passengers may face, offering attentive care and support throughout their journey.
By prioritizing passenger needs, Virgin Atlantic ensures that schedules are managed effectively and that in-flight services are tailored to meet individual requirements. They strive to maintain positive and supportive interactions with passengers during their flights.
Let’s explore the range of specialized assistance services Virgin Atlantic provides to make travel as stress-free and enjoyable as possible.
How to Request Special Assistance with Virgin Atlantic
Need special assistance during your Virgin Atlantic journey? Here's how to ensure you get the support you need:
Notify Early: Make sure to inform Virgin Atlantic at least 72 hours before your flight if you need special assistance.
Use My Booking: Log in to your account, navigate to the "My Booking" section, and submit your request for assistance, such as wheelchair support.
Expect a Call: After submitting your request, you’ll receive a call from Virgin Atlantic's dedicated team to confirm and arrange the details.
Benefits of Virgin Atlantic Special Assistance:
Personalized Support: Tailored assistance to make your travel experience smooth and enjoyable.
Dedicated Team: A team ready to help you with any specific needs you might have.
Stress-Free Travel: Ensures you have the support you need from check-in to arrival.
By following these steps, you can ensure a seamless and pleasant journey with Virgin Atlantic.
Virgin Atlantic Wheelchair Assistance
Virgin Atlantic offers wheelchair assistance for passengers who need it, but availability may vary based on operational conditions and flight specifics. To enjoy a hassle-free journey, take these steps:
Request Early: Inform Virgin Atlantic about your need for wheelchair assistance as soon as possible, ideally when booking or at least 72 hours before your flight.
Provide Details: Give clear information about your wheelchair or personal scooter, including any specific needs or restrictions.
Consider Factors: The availability of wheelchair assistance depends on several factors:
Reserved Seating: Availability of seats designated for passengers needing wheelchair access.
Airport Restrictions: Access limitations at certain airports.
Flight Capacity: Number of passengers and the level of assistance required.
Existing Reservations: Assistance needed for other passengers who have already booked.
Accompanied Travel: Whether you’re traveling with someone who can assist.
Alternative Options: Availability of other flights or options for special circumstances.
By providing this information early, Virgin Atlantic can better accommodate your needs and ensure a comfortable journey.
Size Limitations for Mobility Aids
To ensure both your mobility aid and the aircraft are protected, Virgin Atlantic has specific size and weight restrictions. Here’s what you need to know:
Weight Restrictions: Check the detailed weight limits for mobility aids based on the type of aircraft. For orientation assistance, contact the Guest Contact Centre at +1-866-410-8128 at least 72 hours before your flight for guidance.
Size Restrictions: Each aircraft type has maximum dimensions for mobility aids. If your aid exceeds these limits, you may need to arrange a suitable alternative, like a manual wheelchair. Virgin Atlantic cannot assist with disassembling or reassembling mobility aids.
‘Freewheel’ Mode: Electric mobility aids must be operated while upright in ‘freewheel’ mode.
By understanding and adhering to these limitations, you can ensure a smoother journey with Virgin Atlantic.
Virgin Atlantic Mobility Aid and Special Assistance
Size Restrictions for Mobility Aids
Weight Limits: Ensure your mobility aid complies with the weight limits specified for your aircraft. For precise details, reach out to the Guest Contact Centre at +1-866-410-8128 at least 72 hours before your flight.
Size Limits: Each aircraft has specific size requirements for mobility aids. If your aid exceeds these dimensions, you may need to arrange a suitable alternative.
Handling: Airline staff cannot disassemble or reassemble your mobility aid. Electric aids must be used in ‘freewheel’ mode while upright.
Large Aids: If your aid is larger than the allowed dimensions, contact the Guest Contact Centre at +1-866-410-8128 at least 72 hours in advance to discuss your options.
Airport Assistance
Boarding and Disembarking: Manual and motorized wheelchairs are available, with motorized ones operated by trained staff. Slide boards and sheets facilitate safe transfers between wheelchairs and aircraft seats.
Special Equipment: Eagle lifts and manual transfer slings (at some airports) assist with transfers. Passengers weighing over 130 kg should arrange for a caregiver.
Pre-Authorized Assistive Devices
Usage: Virgin Atlantic allows the use of pre-approved assistive devices during boarding but does not offer alternatives. Devices must be intact, retain original labels, and follow the provided manual.
Getting Virgin Atlantic Mobility Assistance
At the Airport: Assistance with wheelchairs and staff may be available from kerbside to the terminal, based on availability. Check-in assistance is not provided at the lobby.
Arrival Time:
Domestic Flights: Arrive at least 1 hour before departure.
International Flights: Plan to arrive a minimum of 2 hours before your departure time.
Manual Wheelchairs: You can bring your manual wheelchair to the gate or leave it at the airport for storage. Security-cleared wheelchairs are returned at the arrival gate; otherwise, collect them at the carousel.
Battery-Powered Mobility Devices
Compliance: Ensure your battery-powered aid meets safety regulations. It can be checked in if it complies with dangerous goods rules. Bring an extra non-spillable battery or two dry batteries, properly packaged.
Handling: Batteries should be insulated and stored to avoid short-circuits. Lithium-ion batteries must not exceed 300 Wh, with a single backup battery allowed or two batteries each not exceeding 160 Wh.
Virgin Atlantic Passenger Assistance
Visual Impairment: Request pre-flight briefings and airport assistance for a smooth journey. Braille cards and tactile diagrams are available. Service dogs are welcome.
Hearing Impairments: Induction loops and light beacons at check-in and boarding enhance communication. Written communication support is available.
Hidden Disabilities: Staff provide discreet assistance. Hidden disability lanyards signal additional support needs.
Medical Needs: Inform Virgin Atlantic in advance about medications or medical devices. Some cases may require a fitness-to-fly certificate.
Assistance Dogs: Guide and assistance dogs are allowed. Provisions for food and relief areas are provided.
Planning Your Assistance
Booking: To ensure a seamless experience, book any required assistance at least 48 hours before your flight. Visit Virgin Atlantic’s website for more details and contact information for the Special Assistance team.
Conclusion
Virgin Atlantic is committed to making travel effortless and enjoyable for everyone. Their exceptional assistance covers visual, hearing, and mobility needs, ensuring a smooth journey from booking to arrival. Experience the difference with their attentive support tailored just for you.
Frequently Asked Questions On Virgin Atlantic Special Assistance
What is Virgin Atlantic's special assistance phone number?
You can locate the Virgin Atlantic special assistance contact number on their official website. Their team is available around the clock to address your special assistance needs. If you encounter any issues reaching them, you can also call the alternative number, +1-866-410-8128, for prompt support.
How can I access the Virgin Atlantic special assistance form?
In order to avail the Virgin Atlantic special assistance services, you are required to fill up the form. Once the form is submitted you will get a message at Virgin Atlantic team’s end regarding special assistance services.
Is there any Virgin Atlantic Special assistance email?
Virgin Atlantic’s website does not list an email address. However, you can contact them via phone or by submitting a form provided on their site.
How to get Virgin Atlantic wheelchair assistance at the airport?
Passengers requiring special assistance at the airport should notify Virgin Atlantic's customer service team at least 72 hours before their flight. You can request wheelchair assistance through the "My Booking" section. After completing the request, you will receive a callback from their team.
What is Virgin Atlantic's policy for disability assistance?
Passengers requiring disability assistance must submit their request at least 72 hours before departure. Notify the Customer Service team in advance to arrange the necessary support. To make the request, log into your account, navigate to the "Manage My Booking" section, and submit your request. The team will then get in touch with you.
+1-866-410-8128
