Cognitive Disability and Airport Services
We're here to provide assistance if you or a companion need help with navigation or finding a way during your time at the airport. Our goal is to assist you with the support you need to make your journey more flexible and enjoyable. Whether you require assistance with communicating, checking in, boarding, deplaning, or connecting to another flight, our Redcoats are here to help. Search for the airport customer service experts in their bright red coats for assistance.
Multi-Sensory Rooms
Multi-sensory rooms are designed to offer support for passengers requiring an escape from the hustle and bustle of a busy airport environment. These rooms often include soothing colors, sounds, and even a miniature aircraft setup, offering passengers a chance to adjust to air travel before their flight. If you'd like access to a multi-sensory room, simply inform any of the Red Coats.
Airport Assistance
Our aim is to assist passengers throughout their travel day with variety of services, including:
Assisting through the airport from entrance to gate, gate to aircraft, and gate to baggage claim
Helping with gate-checked or carry-on baggage
Confirming the status of connecting flights
Passengers who require assistance should identify themselves at every stage of travel: after arrival at the airport, while onboard the aircraft, during connections, and after reaching their destination.
Traveling with a Safety Assistant or Caregiver
You have an option to book a ticket for a companion or personal care assistant to accompany you if necessary. On the day of departure at the airport, Delta might allow you to arrange for a personal care assistant or safety assistant to accompany you under the following situation :
If you can't understand or respond to safety-related instructions.
If you have a hearing or vision disability that hinders your ability to communicate with Delta personnel well enough to receive the safety briefing.
If you have a mobility disability that physically prevents you from aiding in your own evacuation during an emergency.
Individuals who are not ticketed for travel but need to assist a customer are allowed past security checkpoints. They must check in at the ticket counter to obtain a pass allowing them through security without a ticket.
Delta Airlines Special Assistance — In-Flight
Delta's flight crew is dedicated to ensure your safety and comfort throughout the flight. While onboard, they are available to help you with storing or getting back carry-on items, including mobility assistance and other assistive devices, and can help recognize food on your meal tray or opening food packages.
However, it's important to remember that flight attendants are not bound to assist with feeding or lavatory functions, lift or carry passengers, or provide medical services such as providing medicine or administering injections. If you want these services, you may need to book a ticket for a personal care attendant or travel companion.
Remember, individuals without a ticket can still accompany you through security checkpoints, but they must check in at the ticket counter to obtain a pass permitting them through security.
If you suffer from a speech, communication-related, or cognitive disability, you can describe your assistance preferences by completing the Accessibility Service Request form in My Trips and informing a Delta Representative of your request after airport arrival. Alternatively , you can contact the Delta Disability Line at +1888-901-9882 for assistance.
Delta Wheelchair Assistance
Before your journey, you can arrange for wheelchair services provided by Delta via ‘My Trips’.
Airport Wheelchairs/Wheelchairs Assistance
After arriving, you can make use of an airport wheelchair. Our wheelchair assistants will accompany you through the terminal, assist with security procedures, and accompany you to your gate. Once you reach the gate, they will guide you to other gate agents for further assistance with boarding. After arriving at the airport, please inform a Delta representative that you require wheelchair assistance to your departure gate.
Aisle Chairs
Uniquely designed aisle wheelchairs are available to assist you in reaching your seat during boarding and deboarding .These chairs are operated by trained attendants and cannot be self-operated. If you require this service, please request it online via My Trips after booking your flight, or by calling us at +1-866-410-8128, ensuring the aisle chair is prepared at your departure gate.
Onboard Wheelchairs
Most of our aircraft are furnished with onboard wheelchairs designed to fit within the aisle and aid movement to and from the lavatory. These wheelchairs require special assistance from flight attendants and may not fit in all lavatories. Flight attendants are trained for this and will assist you, although they are not allowed to lift or carry you. Aircraft with less than 60 seats do not have onboard wheelchairs. To inquire about aisle chair accessibility please contact at +1-866-410-8128.
Note: Delta Connection Carrier aircraft do not offer this service. Please contact Delta airlines customer care to ensure you receive the necessary assistance.
Bringing Your Personal Wheelchair or Assistive Device
Delta Airlines special assistance focuses on the care of your mobility device, understanding its importance as an extension of you. Whether it's a manual wheelchair, battery-powered wheelchair, cart, scooter, or accompanying prosthetic device, we ensure that it's safely transported when you travel with us.
For a smooth travel experience with your personal wheelchair or assistive device, we suggest the following:
Use our calculator to verify that your wheelchair or assistive device can safely fit onboard your flight.
Fill the Mobility Device Handling Form before your journey and ensure it's attached to your wheelchair or assistive device during travel.
While checking your wheelchair or assistive device at the gate or ticket counter, remember to detach and carry any removable parts with you.
Checking Your Wheelchair or Assistive Devices at the Gate
For a smooth departure, we advise you to reach out to us at least 48 hours prior to your flight, if possible, to provide details about your wheelchair or scooter.
For travelers with battery-powered wheelchairs, remember that a 48-hour advance notice is essential if you'll be flying on an aircraft with 60 seats or less.
In some situations, certain wheelchairs may not fit into the cargo compartment or may need to be loaded on their side. If your wheelchair doesn't fit in the cargo compartment, we'll coordinate with you to find the safest transportation option for your personal wheelchair. If you need to check any battery-powered wheelchairs or scooters, please check in at the gate prior to your departure. At the gate, you can inform Delta representatives on how to disassemble and reassemble your wheelchair, or you can provide printed instructions. Please remember to carry any removable items such as joysticks, seat cushions, headrests, armrests, and footrests with you onboard.
Here are some morel points to keep in mind when checking your wheelchair or scooter:
Because of the size of the aircraft cargo compartment doors, some wheelchairs may not fit upright or may need to be loaded on their side.
Passengers are recommended to review aircraft dimensions to determine whether their wheelchair can fit upright into the cargo compartment and provide wheelchair dimensions (height x width x depth) and weight to Delta Reservations in advance.
If removable items such as joysticks, seat cushions, headrests, armrests, and footrests can be detached, they may need to be removed before measuring and stored in the cabin.
If your battery-powered wheelchair or scooter can fit upright through the aircraft cargo compartment door or can be stowed upright, disassembling may not be required, and the batteries can remain attached.
For equipment that may require disassembling , please check it at the gate to handle it properly.
It's highly suggested to carry removable items onboard.
To assist the safe disassembly of your wheelchair, our staff may require your instructions. Please attach disassembly/reassembly instructions, along with your wheelchair's specific battery type, or fill out the Mobility Device Handling Form and hand it over to the gate agent before boarding.
If your journey includes airlines other than Delta or our Delta Connection Carriers, please contact the respective airline directly to confirm cargo dimensions and transportation options.
Onboard Wheelchair/Assistive Device Storage
If your wheelchair or assistive device (walker/rollator) fits within the approved storage space on the aircraft, you can have your collapsible personal wheelchair positioned on your flight. Wheelchairs placed onboard are given priority over other carry-on items.
To carry your wheelchair, it must adhere to the dimensions of 13”x 36”x 42”, although this may differ depending on the aircraft. Please inquire with the gate agent before boarding. If you choose to check your personal wheelchair at the gate, it will be returned to you at the gate after arriving at your destination or at a connecting airport.
Reporting Damage
We ensure to prevent any damage but , if you realize that your personal assistive device has been damaged, please inform a Delta agent at the airport. If you have already left the airport, you can contact us at +1-866-410-8128.
Accessibility on the Airplane
When flying with Delta, we prioritize your comfort throughout your journey. Here are the several ways we provide accessible features and assistance during your flight:
Boarding the Plane
Depending on the aircraft, we offer movable aisle armrest seats to facilitate easier transfer into your seat when using an aisle chair for boarding. The availability and locations of these seats may differ due to aircraft type. If your seat does not have a movable aisle armrest, a gate agent or flight attendant can assist you find another seat with this feature on that specific aircraft.
Remember that sometimes stairways are used for boarding and deboarding instead of loading bridges. If you are not able to use stairs, please inform us, and we will arrange a substitute boarding method.
Accessible Lavatories
Many of our larger aircraft are outfitted with onboard wheelchair-accessible lavatories. The feature is only available depending on the age, size, and configuration of the aircraft.
In-Flight Assistance
Our flight crew is focused to ensure your safety and comfort. They can assist you with using an onboard wheelchair, storing or retrieving carry-on items, recognizing food on your meal tray, or opening packages.
It's important to remember that while flight attendants are available to assist, they are not responsible to help with feeding or lavatory functions, lift or carry passengers, or provide medical services such as medication dispensing or injections. If you require any of these services, you may consider booking a ticket for a care attendant or travel companion. Please review the available options for bringing a companion for ticketed or unticketed assistance.
Delta Airlines Special Assistance — Assistive Devices & Medication
We prioritize making your journey smooth and enjoyable, especially if you're flying with a medical device or medication. To help you prepare, we suggest reviewing our guidelines so you know what to expect prior to reaching the airport.
Powering a Medical Device
Please be informed that while there are electrical outlets present onboard Delta aircraft, these are not meant to support the use of medical devices. We do not provide onboard power sources for medical devices, so it's necessary to bring a battery power source if you plan to bring such a device.
Here are some necessary considerations:
You must carry batteries to power your medical device.
Your assistive device must have 150% of your actual flight time in battery life, irrespective of the duration you choose to use the item.
The appropriate number of batteries to be carried should be calculated depending on the manufacturer’s estimate for battery life while the device is in use.
You can find the estimated departure and arrival times in My Trips, but it's recommended to assume the duration from departure gate to arrival gate.
Delta Airlines Special Assistance For Blind, Low Vision, Deaf or Hard of Hearing Passengers
We provide assistance if you have a sensory disability, including being Hard of Hearing, Deaf, having Low Vision, being Blind, or having a Speech or Communication Disability. We offer accessibility services throughout your flying journey, which may involve assistance with communication, check-in, boarding, deplaning, or connecting to another flight.
Delta Airlines Special Assistance for Blind or Low Vision Passengers
While you're never compelled to disclose your disability, we're here to assist you with boarding, deboarding , or connecting flights as needed. If you require sighted assistance, just fill the Accessibility Service Request form in My Trips after booking your reservation. While it's not necessary , we appreciate customers informing us if they're flying with a service animal.
Delta Airlines Special Assistance for Deaf or Hard of Hearing Passengers
As per your request, our staff would be present to assist you with boarding, deplaning, and connecting between flights. You can contact us online through the Accessibility Service Request form in My Trips after booking your reservation. Alternatively, you can contact us by calling our accessibility assistance line at +1888-901-9882. This service is accessible 24/7.
Delta Airlines Special Assistance —-Speech and Communication-Related Disabilities
If you have a speech or communication-related disability, you can inform your assistance requirement by filling the Accessibility Service Request form in My Trips. While you're not compelled to disclose your disability, we're prepared to support you with communication as per your request.
Additional Assistance
We're here to assist you in every step of the way during your journey , whether you need assistance at the airport, during your flight, while flying with a caregiver, or when contacting the TSA or DOT. Explore the various ways by which we assist you during your journey.
At the Airport & Onboard
Our dedicated teams are aimed to provide you with any other extra service you expect, especially if you require any airport special assistance or during your flight.
Security Screening
During airport security screening is important for all passengers, if you prefer a pat-down screening, just inform a TSA agent. Private screenings can be arranged if requested. If you use our wheelchair service, your attendant will accompany you through security.
Multi-Sensory Rooms
To improve accessibility and comfort for passengers with sensory sensitivities and their families, we've designed supportive and safe multi-sensory rooms. These rooms, located at Hartsfield-Jackson Atlanta International Airport (ATL) on the F Concourse and at New York-LaGuardia International Airport (LGA) in Terminal C, including calming colors, sounds, and activities, including a small aircraft mock-up for adjusting oneself with air travel. Access to these rooms can be provided by seeking assistance from our Red Coats – our distinguished airport customer service experts, easily recognizable by their bright red coats.
Flight and Gate Information
Flight information is displayed on monitors at gates and check-in counters in most airport locations. Gate agents also provide verbal announcements, including boarding information.Moreover , we offer supplementary resources for travelers with sensory disabilities such as blindness, low vision, deafness, or hard of hearing.
Boarding, Deplaning, and Connecting
We're here to help you with boarding, deboarding , and connecting to your next flight. If you require extra assistance, you can contact us online via an Accessibility Service Request in My Trips or by calling +1-866-410-8128 Accessible Seating Priority seating at the front of the plane is reserved for customers with fused or immobile legs, service animals, or those who need to use an aisle chair.
Extra Seat Space
Your comfort is our priority . If you require additional space beyond the standard Economy Seat, which generally offers 31-32” of legroom and a 17.2” width, you can request to be seated next to an empty seat or prefer to upgrade to First/Business class for extra comfort. However , booking an additional seat ensures ample space. If you have any queries, Delta Reservations can assist you at +1-866-410-8128. We're pleased to provide FAA-approved seat belt extensions, although personal seat belt extensions are not allowed .
Frequently Asked Questions on Delta Airlines Special Assistance
What special assistance does Delta Airlines offer?
Delta Airlines offers special assistance for travelers with disabilities, medical conditions, or special circumstances, including wheelchair assistance, boarding assistance, and additional support during the travel process.
How can I request special assistance when booking my flight?
You can request special assistance while booking by choosing the appropriate options or by reaching out to the Delta Airlines customer service channels.
Do I need to submit documentation to request special assistance?
Documentation may be needed in some cases, especially for passengers with disabilities or medical conditions. It's recommended to reach out to Delta Airlines in advance to understand specific requirements.
What kind of assistance is available at the airport?
Delta Airlines provides various forms of assistance at the airport, including wheelchair service, escort assistance through security, and support during boarding, deboarding , and connecting flights.
Can I bring my service animal onboard?
Yes, Delta Airlines accepts service animals onboard flights. However, it's essential to follow specific regulations and submit necessary documentation, such as a veterinary health form.
Are there specific seating options for passengers with disabilities?
Delta Airlines offers priority seating options for travelers with disabilities, including those requiring extra legroom or proximity to restrooms. It's suggested to contact Delta Airlines customer care to arrange suitable seating accommodations.
What should I do if I need extra assistance throughout my flight?
If you require any extra assistance during your flight, you can inform Delta Airlines in advance through their Accessibility Service Request feature or by reaching out to their customer service team.
Is there assistance available for travelers with sensory disabilities?
Yes, Delta Airlines provides support for passengers with sensory disabilities, such as blindness, low vision, deafness, or hearing. Additional resources and accommodations may be provided if requested.
How can I ensure a smooth travel experience with special assistance?
To ensure a smooth travel experience, it's suggested to inform about your needs and requirements to Delta Airlines beforehand . This enables them to make necessary arrangements and provide personalized assistance depending on your needs.
How can I add handicap assistance on Delta ?
To book Delta Airlines Handicap assistance , remember to check your wheelchair or assistive device's suitability for your flight before moving to the airport . You can do this easily via the Fly Delta app's 'My Trips' section or by calling one of our experts at +1-866-410-8128.
+1-866-410-8128
