Cancelling a flight can be stressful, both for travelers and airlines. Last-minute cancellations often bring added anxiety due to high fees and complex rules.
Fortunately, Cathay Pacific has developed a comprehensive Cathay Pacific Cancellation Policy to ease this process for passengers. Whether you're looking for details on cancellation rules, fees, options for award tickets, or the overall process, this guide covers it all.
By understanding these guidelines thoroughly, you’ll be better equipped to handle any cancellation issues and navigate the process smoothly.
Cathay Pacific Cancellation Policy: Key Rules and Guidelines
Here’s a quick overview:
Award Tickets: You can cancel entirely unused award tickets through an online form for a fee of USD 120 or 17,000 Asia Miles, provided it's done before the ticket expires.
24-Hour Free Cancellation: Cathay Pacific offers a 24-hour free cancellation window for its members. If you booked directly through their website or app, you can cancel at no charge within this period.
Manage Booking: For cancellations or refunds, access the Manage Booking feature on Cathay Pacific’s website or app. This method is the most effective and efficient.
Applicable to All Fares: The cancellation policy applies to all cabin classes and fare types, both restricted and non-restricted.
Refund Process: For partially used tickets that are eligible for a refund, the amount will be returned to the original payment method.
With these guidelines, you can handle cancellations with ease and clarity.
Cathay Pacific 24-Hour Cancellation Policy
You can cancel your ticket for free within 24 hours of booking through the Manage Booking option. This policy also covers refunds for taxes and fuel surcharges within this 24-hour period.
To be eligible for a refund, ensure your booking meets these criteria:
Made more than 8 days before the first flight departure.
Paid with cash or a combination of miles and cash.
Cancellation request submitted via the Manage Booking tool within 24 hours of booking.
Certain conditions do not qualify for refunds under the 24-hour policy:
Bookings with a first flight scheduled within 8 days of booking.
Tickets that have been used, rebooked, reissued, or held.
Split bookings where passengers are separated from the original reservation.
Award tickets booked with Asia Miles, as well as hotel reservations, land and sea transportation, travel insurance, and bundled packages.
Group and MICE (Meetings, Incentives, Conferences, and Exhibitions) bookings.
Cathay Pacific Free Cancellation Policy
Here’s what you need to know about free cancellations with Cathay Pacific:
Flexible Fare Types: If you’ve booked a flexible fare like Economy Flex, Premium Flex, Business Flex, or First Flex, you can cancel without incurring extra charges.
Higher Cabin Classes: Travelers in Business Class or First Class may benefit from complementary cancellation options.
24-Hour Cancellation: You can cancel for free if you make the request within 24 hours of booking.
Refunds for Airline-Canceled Flights: If Cathay Pacific cancels your flight, you'll receive a full refund.
Denied Boarding: If you’re denied boarding but have a valid reservation and completed check-in, you’re entitled to a refund.
Significant Delays: If your flight is delayed by 3 hours or more, you can also cancel your booking without fees.
Cathay Pacific Cancellation Policy for Holiday Packages
If you need to cancel or adjust your holiday package with Cathay Pacific, here’s what you should know:
Hotel-Only Bookings:
To modify or cancel, reach out to the CHL reservations office directly.
Changes are not permitted after the deadline.
If you don’t show up, inform CHL immediately.
Partly-used bookings are non-refundable.
Travel Packages:
More than 3 days before departure: 50% cancellation charge applies.
Less than 3 days before departure or no-show: 100% cancellation charge applies.
Travel Packages with Add-On Extras:
Add-On Extras: No refund or entitlement for canceled or amended add-ons.
More than 3 days before departure: 50% charge for changes.
Less than 3 days before departure or no-show: 100% cancellation charge.
Cancellation by Cabin Class
Economy Class:
Lite Fare: Generally non-refundable or comes with significant fees.
Essential Fare: Offers some flexibility with applicable fees.
Flex Fare: Highest flexibility, usually with minimal or no fees.
Premium Economy:
Refundable tickets may allow cancellations with fees.
Non-refundable tickets typically do not offer refunds.
Business Class: Generally allows cancellations without fees.
First Class: May allow cancellations with applicable fees.
For the most accurate and up-to-date information, contacting Cathay Pacific or your booking agent directly is recommended. You can also contact at +1-866-410-8128 for quick assistance with your cancellation.
Cathay Pacific Fare Reservation: Flexible Hold Option
With Cathay Pacific’s “Hold Your Fare” option, you can secure your preferred fare and flight while you finalize your plans. Here’s how it works:
Reserve Your Fare: Pay a small fee per passenger to hold your fare, significantly less than the costs of flight changes or cancellations.
72-Hour Hold: The fare is secured for up to 72 hours, giving you ample time to decide on your purchase.
Booking Process: Begin your booking on the Cathay Pacific website, select your flights, and choose the “Hold Your Fare” option.
Enter your payment details to cover the holding fee.
You’ll receive an email confirming your held booking.
You have 72 hours to complete your purchase through the Manage Booking section or follow the instructions in your confirmation email.
Eligibility: The “Hold Your Fare” option is unavailable for:
Departures from India
Flights within the next seven days (168 hours)
Itineraries with codeshare or interline agreement flights
Refunds: The holding fee is non-refundable. If you cancel the booking, you can do so via Manage Booking, or it will be automatically canceled after the holding period ends.
Cancellation Option: The option to cancel may take up to 30 minutes to appear in Manage Booking after selecting "Hold Your Fare."
Understanding Cathay Pacific's No-Show Cancellation Policy
If you miss your scheduled flight without notifying Cathay Pacific in advance, you will be classified as a “no-show.” Here’s what you need to know:
Automatic Cancellations: If you are marked as a no-show, any remaining flights on your itinerary, including connecting and return flights, may be canceled automatically.
Refund and Compensation: Generally, no refunds or compensation will be provided for flights canceled due to a no-show.
Recommendations: Always review the fare conditions, reach out to Cathay Pacific for assistance, and consider travel insurance to cover potential financial losses from a no-show.
Cancelling Your Cathay Pacific Flight: A Simple Guide
Canceling your Cathay Pacific flight is straightforward with these three options. Follow the steps below for each method:
1. Online Cancellation
Visit the Cathay Pacific website.
Log in to your account. If you don’t have one, create a new account by selecting “Sign up.”
Go to the “Manage Booking” section on the homepage or top menu.
Provide your booking reference number along with the last name of the main passenger.
Find the flight or itinerary you wish to cancel.
Select the option to cancel the flight or itinerary.
Review the cancellation details and any fees. Confirm your cancellation by following the on-screen prompts.
2. Contact Customer Service
Find the Cathay Pacific customer service number for your region on their website or in your booking confirmation.
Call the number and wait for a representative.
Provide your booking reference number and passenger details when prompted.
Request to cancel your flight. The representative will guide you through the process and inform you of any charges.
Confirm with the representative that your cancellation has been processed.
3. Visit a Cathay Pacific Ticketing Office
Use the Cathay Pacific website or customer service to locate the nearest ticketing office.
Visit the office during business hours.
Inform the staff that you wish to cancel your flight. Provide your booking reference number and any additional information they request.
Follow their instructions to complete the cancellation and note any associated charges.
Ask for a confirmation of your cancellation or any necessary documentation.
Choose the method that best suits your needs, and you'll be able to cancel your flight smoothly and manage your travel plans with ease.
Understanding Cathay Pacific’s Refund Policy
Navigating Cathay Pacific’s refund policy can make the process smoother and less stressful. Here’s a quick overview of the essential details:
Refund Eligibility and Process
You’re eligible for a refund if your ticket is refundable or meets certain conditions.
Refunds are typically issued to the ticket purchaser or the individual who made the payment, given that they provide proof of payment.
Involuntary Refunds
If Cathay Pacific disrupts your journey due to reasons within their control, you may qualify for a refund.
The refund will cover the fare for unused portions of your ticket or flight sectors.
Voluntary Refunds
Some discounted tickets may not be fully refundable.
For voluntary cancellations, refunds are based on the fare paid minus any applicable cancellation fees.
Refunds via Authorized Agents
If you booked through an authorized agent, contact them directly to request your refund.
Grounds for Refund Refusal
Refunds may be denied if the ticket has expired, if passengers haven’t checked in, or if the ticket is used as proof of departure without authorization.
No-shows or cancellations due to exceptional circumstances might also be excluded.
Currency of Refunds
Refunds will be issued in the same currency and manner as the original payment.
How to Request a Refund
For tickets purchased directly from Cathay Pacific’s website or app, fill out the specific refund form after canceling your booking.
If booked through a travel agent, contact them to start the refund process.
For miles upgrades or related inquiries, reach out to Cathay Pacific’s Customer Care.
Checking Refund Status
Monitor your refund status via the Manage Booking section on Cathay Pacific’s website.
Refund Timeline
Refunds are typically processed within 7 business days, but cases involving interline services may require additional time.
Cathay Pacific Cancellation Fees
A standard cancellation fee of around USD 150 applies to most tickets.
Refundable tickets will have the fee deducted from the total fare, while non-refundable tickets will forfeit the entire amount.
Understanding these details can help you manage your cancellations and refunds more effectively, ensuring a smoother experience with Cathay Pacific.
FAQs On Cathay Pacific Cancellation Policy
What is Cathay Pacific’s 24-Hour Cancellation Policy?
According to Cathay Pacific Cancellation Policy, you can cancel your flight ticket within 24 hours of booking. Simply use the Manage Booking section on Cathay Pacific’s website to complete the cancellation process.
What are Cathay Pacific’s cancellation charges?
Cathay Pacific’s cancellation charges vary based on your ticket type and fare rules. For refundable tickets, a standard cancellation fee of approximately USD 150 may apply. Non-refundable tickets typically forfeit the entire fare amount. For specific charges and policies, please refer to the terms associated with your ticket or contact Cathay Pacific directly.
What are the ticket cancellation charges for Cathay Pacific?
Cathay Pacific’s ticket cancellation charges depend on your fare type and ticket conditions:
Refundable Tickets: A standard cancellation fee of around USD 150 will be deducted, with the remaining balance eligible for a refund.
Non-Refundable Tickets: These tickets do not qualify for a refund, and the entire fare amount is forfeited.
For exact charges and detailed information, please check the fare rules associated with your ticket or contact Cathay Pacific directly.
How can I cancel my Cathay Pacific ticket online?
In order to cancel the flight ticket online, you’ve to login into the Cathay Pacific website, and go to manage booking section, cancel the ticket.
How do I obtain a flight cancellation certificate from Cathay Pacific?
As per Cathay Pacific Cancellation Policy, to request a flight cancellation certificate from Cathay Pacific, simply submit an application through their website. Here’s what you need to know:
Submit Online: Use Cathay Pacific's website to apply for your flight certificate.
Processing Time: Expect to receive your certificate in about 2 to 3 weeks, assuming all required information is provided.
For a smooth process, make sure you have all necessary details ready when you apply.
What is the flight cancellation fee for Cathay Pacific?
The booking terms indicate a USD 150 cancellation fee for tickets bought directly from Cathay Pacific’s website.
How can I request cancellation and compensation?
Under Cathay Pacific Cancellation Policy, there are two ways to request for flight cancellation. The first one is to visit Cathay Pacific's site and complete the process with manage booking feature. Another way is to contact the customer care service team directly to resolve your cancellation concern or contact Air Ticket Changes to help you with your cancellation process at +1-866-410-8128.
+1-866-410-8128
