Bangkok Airways permits only cats and dogs to travel in the aircraft hold, not in the cabin. The hold offers a safe, temperature-controlled environment below the passenger cabin.
Pet reservations must be made by phone or at a local ticket office at least 24 hours before departure; online booking is not available.
Here are the contact details for various locations:
USA and Canada: Toll-free numbers available 24/7 or you can also call on an alternative number +1-866-410-8128.
Thailand: Call 1771.
Cambodia: Reach 855 23 971 771 (8am–5:30pm) or 855 23 862 834.
Hong Kong: For RSVN, dial 852 2300 0000, and for Sales, call 852 2300 0033.
Laos and Myanmar: Contact 856 (71) 253 334 or (71) 253 253.
Singapore: Call 65 6545 8481.
United Kingdom and Ireland: Reach out to 44 (0) 1293 813961.
India: In Mumbai, call 91 22 6621 3809-11; in Ahmedabad, 91 79 4021 6501-02; in Bengaluru, 91 80 2222 2938; in Chennai, 91 44 4295 9631; in Hyderabad, 91 40 6678 4050; and in Kolkata, 91 33 2287 1230 or 91 33 2287 2550.
Israel (Tel Aviv): Dial 972-3-795 2111.
Japan (Tokyo): Call 81 (3) 6450 1802.
South Africa (Johannesburg): Reach 27 11 289 8010.
Korea (Seoul): Contact 82-2-755-5020.
Key Points of Bangkok Airways Pet Policy
Pet Allowance
Types of Pets: Only dogs and cats are allowed in the aircraft hold.
Booking Your Pet
Reservation Required: Book at least 24 hours before departure.
Acceptance Conditions
Domestic Flights (within Thailand):
Pets must be at least 8 weeks old.
Applicable flights include AT72 flights and those to Phuket, Chiang Mai, and Samui.
International Flights:
To the Maldives: Only cats are permitted.
Thailand: Pets must be at least 4 months old.
Other Countries: Follow local customs regulations and age/health requirements.
Pet Restrictions
Not Accepted:
Pregnant pets
Injured or sick pets
Pets with a strong odor
Container Policy:
Only 1 pet per cage.
Temperature Restrictions
If temperatures exceed 84°F (29°C) or drop below 45°F (7°C) at departure/arrival airports, pets may not be accepted or an Acclimation Certificate may be required.
Restricted Breeds
Brachycephalic (snub-nosed) breeds and others are not allowed for safety reasons, including:
Tibetan Spaniel
Shih Tzu
Pug
French Bulldog
English Bulldog
Chow Chow
Boston Terrier
And more.
Container Requirements
Weight and Dimensions:
AT72: 80 x 45 x 65 cm; Max weight 44 lbs (20 kg)
A319: 100 x 60 x 75 cm; Max weight 132 lbs (60 kg)
A320: 100 x 65 x 75 cm; Max weight 132 lbs (60 kg)
Container Specifications:
Containers must not be made of wire or welded mesh.
Must have a fillable water container attached.
Container weight (including pet) is not covered by free baggage allowance and may incur excess baggage charges.
International Travel Requirements
Obtain necessary entry permits for the destination/transit/origin.
Secure a valid health certificate and proof of rabies vaccination.
Bangkok Airways Pet Charges and Policies
Pet Charges:
Domestic Flights: Approximately USD 6 or THB 180 per kg per sector.
International Flights: Charges range from USD 11 to 60 per kg per sector, based on the zone. For detailed information, refer to the "Bangkok Airways Excess Baggage Charges" section.
In-Cabin Pet Policy:
Cabin Travel: Bangkok Airways does not permit pets to travel in the cabin. All pets must be transported in the aircraft hold.
Guide/Assistance Dogs:
Traveling with Guide Dogs: Guide and assistance dogs, which are trained to support individuals with physical disabilities, are not allowed in the cabin but can travel as checked baggage. These dogs include those trained for hearing, guiding, and service tasks.
Charges: Guide dogs travel free of charge and are allowed in the temperature-controlled cargo hold in addition to the standard baggage allowance.
This ensures that your pets and guide dogs are accommodated with care while traveling with Bangkok Airways.
Frequently Asked Questions On Bangkok Airways Pet Policy
Can you ship a dog to Bangkok?
Yes, but you'll need to present both an animal health certification from your veterinarian and an official letter from the government of the exporting country.
What do I need to know about having a dog in Bangkok?
As per Bangkok Airways Pet Policy, only healthy dogs and cats, free from any diseases, are allowed to enter Thailand. For more information, you can check out Bangkok Airways official website or you can call their customer support department for instant help at +1-866-410-8128.
+1-866-410-8128
