Losing items while flying on the Spirit Airlines can be a troublesome situation that can piss off any passenger and also make them question the airline's safety protocols. Thus, to make passengers' journeys as smooth as possible, the airline has come up with Spirit Airlines' Lost And Found policy. Under this guide, you will find the information regarding baggage claim, process to file a lost baggage complaint, who to contact, medium of communication and how much time it will take to find your lost items. So, without any further ado, let's check out Spirit Airlines Lost And Found policy.
What is Spirit Airlines' Lost And Found Policy?
As per this policy, the passengers can inform about the lost baggage or items to the lost and found department within 48 hours of the arrival. They will have to share the details regarding the lost baggage like the location, color of the baggage, size, type, tag number if any and more. So, this policy is carefully curated to make passengers' journeys less chaotic and stress free. Here are some key points that you must look at.
Filing a Complaint: Passengers must report lost items or baggage to Spirit Airlines as soon as possible, either at the airport or through the airline's official channels.
Communication Channels: The airline provides multiple methods of communication, including online forms, customer service hotlines, and in-person assistance at the airport, to help passengers recover their lost items.
Recovery Timeframe: The time it takes to locate and return lost items varies, but Spirit Airlines aims to resolve lost and found claims efficiently, keeping passengers informed throughout the process.
How to File a Report Of Lost Baggage to Spirit Airlines?
The process of reporting lost baggage to Spirit Airlines is straightforward. Please follow the below steps to complete the process.
Submitting Form Online
Report your lost items at the airport within 4 hours after arrival for domestic flights, or within 21 days for international travel.
Once reported, you'll receive a File ID from the airline agents.
Visit www.spirit.com/bagclaim and enter your last name along with the provided File ID.
Select "Create Online Claim" and fill out the necessary details.
Attach necessary documents, such as proof of purchase for lost items or baggage and a government-issued photo ID.
Submit your claim by clicking the "Submit" button.
Some domestic airports offer a virtual Baggage Service Office accessible via mobile devices; select the "Need Help" option if needed.
Calling Lost And Found Department
Another brilliant option is to directly contact the Spirit Airlines Lost and Found department.
You can call them at 1-855-728-3555.
After that, pick the correct IVR option
Then, you will be connected to Customer Care. Share your concern with them.
Get a complaint registration number, and later you can use it to check the current status.
Another option is via text at 48763 or send details on WhatsApp number 1-855-728-3555. Moreover, Spirit Airlines ensures you get your lost items on time, and if despite putting efforts if the item still goes missing, then things will be escalated to higher authorities.
Visit the Airport
When you visit the airport, you need to file a missing baggage report at the Spirit Airlines Baggage Service Office. However, please keep in mind that the turnaround time for locating the lost item is only 30 days. If the Spirit Airlines Lost and Found team finds the item, they will send it to your home.
What is the compensation amount for lost or missing items on Spirit Airlines?
For domestic flights, Spirit Airlines offers a compensation of up to USD 3,800 per traveler for lost, delayed, or damaged baggage.
On international flights, baggage compensation is governed by two conventions:
Warsaw Convention: Compensation includes USD 400 for unchecked baggage and USD 9.07 per pound for checked baggage.
Montreal Convention: Compensation is set at SDR 1,288 for checked baggage.
Please note that the above compensation rates apply unless you have paid extra for additional coverage, with the baggage weight noted on the claim check. Compensation amounts may vary, so it's advisable to contact a customer service representative for the most up-to-date information.
Frequently Asked Questions On Spirit Airlines Lost And Found Policy
How do I fill out the Spirit Airlines Lost and Found form?
The passengers who lost their baggage can fill up the Lost And Found form, also known as online claim form after 5 days of travel. You will have to share the details like last name and file ID.
What is the Spirit Airlines lost and found phone number?
Dial 1-855-728-3555 to get in touch with the Spirit Airlines Lost and Found department. Share your lost baggage details, and other necessary information to locate your items on time.
+1-866-410-8128
