Japan Airlines Cancellation Policy

This page provides detailed  information regarding domestic and international flight cancellations with Japan Airlines.

• If your Japan Airlines flight is canceled, changed, or if entry restrictions are imposed by local authorities, you have the option to postpone or cancel your flight free of charge. This means you can make these changes without incurring any cancellation fees.
  
  

• This cancellation policy also extends to JMB Award Tickets and domestic fares for non-Japanese residents.
  
  

• If you're voluntarily canceling your ticket due to a change in travel plans, please refer to the cancellation rules specified on your ticket. For further assistance regarding cancellations and refunds, contact the source from which you made the purchase.
  
  

• In the case of a domestic flight within Japan being canceled, delayed by over 30 minutes, or diverted for any reason, you have the option to either select an alternative flight or cancel your booking and receive a refund.
  
  

• For tickets booked to/from the United States, you have the following options:

1. Reserve your booking for 24 hours at the quoted fare without payment.
   
   

2. Cancel and request a refund within 24 hours of purchase if the booking is made at least 1 week before the scheduled departure.

Japan Airlines Cancellation Policy within 24-Hours

Japan Airlines 24-hour cancellation policy states that for all flight bookings to or from the United States, in accordance with regulations set by the U.S. Department of Transportation. According to this rule, passengers who book a flight ticket to or from the United States have the option to either:

• Hold their booking for up to 24 hours at the quoted price without payment.
  
  

• Cancel and request a refund within 24 hours of booking the ticket, provided that the ticket was bought at least 7 days prior to the scheduled departure.

How to Cancel a Flight on Japan Airlines

To cancel your Japan Airlines ticket or request a refund, you can do so online or by phone. If your ticket qualifies for a refund, you can cancel your flight booking irrespective of the fare rules. For JMB Award tickets, the JMB miles will be credited back to your JMB account without penalty upon cancellation. However, if you booked your ticket through a travel agency, you must contact them directly to initiate your cancellation and refund.

Here is the information for canceling an international flight:

1. If an international flight departing on or before April 25, 2022, is changed or canceled:

• Deadline for Refund Request: You must cancel at least 1 day before departure.
  
  

• How to Cancel:
  
  

• Cancel online through JAL's website (through Manage Booking).
  
  

• Cancel via phone. Note: If you're charged a cancellation fee when canceling online, contact Japan Airlines to process your cancellation and refund.

2. If you're unable to fly due to travel restrictions imposed by the destination city:

• Deadline for Refund Request: You must request the cancellation and refund within 2 months of departure up to the departure date.
  
  

• How to Cancel:
  
  

• Submit the online International Refund Application Form.
  
  

• Cancel by phone.

How to Cancel and Refund Online

You have the option to cancel and refund your ticket online through JAL's website through Manage Booking. This can be done up to 1 day prior to your flight's departure, until 11:59 PM local time. However, if your flight reservation includes Deutsche Bahn Rail Services and Reservations, you can cancel up to 72 hours before departure. It's important to note that when you cancel online, your entire itinerary will be canceled—you cannot cancel a part of your itinerary.

Eligibility for Japan Airlines Online Cancellations

You can cancel your reservation online only under the following circumstances :

• You bought your ticket through the JAL website or mobile app.
  
  

• You made the purchase using a credit card or eJAL points.
  
  

• Your flight booking does not involve bid upgrades or upgrade awards.
  
  

• You haven't checked in for your flight.

Remember:

1. If a cancellation fee is applicable to your ticket and you are charged for it online, you must contact the Japan Airlines office in your city/country to request a refund.
   
   

2. If no cancellation fee applies to your ticket and you are eligible for a full refund, a fee exemption notification will be displayed on the Cancellation summary page.
   
   

3. If your ticket cannot be refunded online through JAL's website, you will be required to complete JAL's online International Refund Application Form.

How to Cancel and Refund a JAL Flight by Phone 

To cancel and request a refund for your Japan Airlines flight ticket, you can:

• Call JAL directly (open 24/7), or
  
  

• Contact the JAL Call Center in your city/country during business hours.

Note the following:

1. You must cancel your ticket within the specified cancellation deadline.
   
   

2. The Ticket Service charge paid during ticket purchase is non-refundable.
   
   

3. Refund requests will be considered only for eligible tickets.
   
   

4. For unused tickets, refund requests must be made within 1 year and 30 days from the ticket's issue date.
   
   

5. For used tickets, refund requests must be made within 1 year and 30 days from the date of travel commencement.
   
   

6. Refund requests for JMB Partner Airlines Award Tickets and oneworld Award Tickets must be submitted within 1 year from the ticket's issue date.

Where to Apply for Ticket Refund

As per Japan Airlines' ticket cancellation policy, you have the option to request a refund either online or by phone, depending on the method of ticket purchase. See the table below for details:

Calculate the Refundable Amount on Japan Airlines

As per Japan Airlines flight cancellation policy, the refund amount for tickets and Electronic Miscellaneous Documents (EMDs) will be determined as follows:

Tickets:

• Before the commencement of travel: The refund amount will be calculated as the total fare, taxes, and fees paid minus the applicable cancellation charge specified in the fare rules.
  
  

• After the commencement of travel: The refund amount will be the difference between the total fare, taxes, and fees paid minus the portion of fare, taxes, and fees used, and minus the cancellation charge specified in the fare rules.

Please note: For non-refundable fares, only the used taxes, fees, charges, etc., will be refunded. Ticket service fees paid at the time of purchase or change may not be refundable.

Electronic Miscellaneous Documents (EMDs):

• Unused fees and charges due to a change of ticket may be eligible for a refund.
  
  

• Depending on the payment method at the time of purchase, some EMDs may not qualify for a refund.

Refund Processing Time 

Under Japan Airlines' cancellation policy, the refund processing time varies depending on the method of ticket purchase—whether by credit card or cash.

• For credit card purchases, refunds will be processed to the credit card account used for purchasing the ticket/EMD. It may take approximately 2 months for the refund to reflect on your credit card statement. If adjustments with other airlines are necessary, the processing time may be longer.
  
  

• For cash purchases, refunds will be transferred to the designated bank account within 2 weeks after the receipt of the refund application. Please note that a bank transfer fee, incurred at the passenger's expense, may apply. In most cases, the refund will be transferred to the passenger named on the ticket. Additional time may be required if adjustments with other airlines are necessary.

Japan Airlines Cancellation Fee—International Sectors

For Japan Airlines' international flights, the cancellation charges vary depending on your travel or booking class. The tables below outline the cancellation fees for Economy Class:

International Flights to Japan

Note:

• If your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.
  
  

• Making changes to your reservation may result in:

1. A change in fare/tax/fuel surcharge
   
   

2. Ticket service fee

Note:

• If your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.
  
  

• Making changes to your reservation may result in:

1. A change in fare/tax/fuel surcharge
   
   

2. Ticket service fee

Note:

• If your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.
  
  

• Making changes to your reservation may result in:

1. A change in fare/tax/fuel surcharge
   
   

2. Ticket service fee

For Japan Airlines' international flights to North America, the cancellation fees for Economy and Premium Economy Class are as follows:

Economy Class

1. Economy Saver:

• Before Departure: HKD 2,000
  
  

• After Departure: Non-refundable

2. Economy Standard:

• Before Departure: HKD 2,000
  
  

• After Departure: Non-refundable

3. Economy Standard Upgradable:

• Before Departure: HKD 2,000
  
  

• After Departure: Non-refundable

4. Economy Flex:

• Before Departure: Free
  
  

• After Departure: Free

Premium Economy Class

1. Premium Economy Standard:

• Before Departure: HKD 2,000
  
  

• After Departure: Non-refundable

2. Premium Economy Flex:

• Before Departure: Free
  
  

• After Departure: Free

Note:

• If your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.
  
  

• Making changes to your reservation may result in:

1. A change in fare/tax/fuel surcharge
   
   

2. Ticket service fee

For Japan Airlines' international flights to North America, the cancellation fees for Business Class are as follows:

Business Class

1. Business Standard:

• Before Departure: HKD 2,000
  
  

• After Departure: Not permitted

2. Business Flex:

• Before Departure: Free
  
  

• After Departure: Free

3. First Flex:

• Before Departure: Free
  
  

• After Departure: Free

Note:

• If your ticket combines 2 separate fares (half-round trips), the most restrictive fare conditions will apply to your itinerary.
  
  

• Making changes to your reservation may result in:

1. A change in fare/tax/fuel surcharge
   
   

2. Ticket service fee

Japan Airlines Cancellation Fee—Domestic Sectors

For Japan Airlines domestic flights within Japan, the cancellation fees are as follows:

Please note:

• Cancellation before flight departure incurs a fee of ¥440.
  
  

• After flight departure, the cancellation fee is ¥440 plus 20% of the fare, except for JAL Business KIPPU, where the fee is ¥440/Booking (2 tickets) plus 20% of the fare.

For Japan Airlines Advance Purchase Fares and Transit Fares (7 and 28), the cancellation fees are as follows:

*If the cancellation and refund dates are different, the refund date will apply. **Itami–Niigata/ Tajima/Matsuyama, Fukuoka–Miyazaki, Kagoshima–Yakushima/Tanegashima, Naha–Kumejima/Ishigaki/Miyako, Hakodate–Okushiri

Frequently Asked Questions on Japan Airlines Cancellation Policy

What is Japan Airlines' cancellation policy for refundable tickets?

If you have a refundable ticket, you can cancel your reservation and receive a full refund without any cancellation fee. Refund requests can be made online through the Japan Airlines website, through their customer service, or at the point of purchase.

What is the cancellation policy for non-refundable tickets?

Non-refundable tickets may incur a cancellation fee. The specific fee depends on the fare type and route. Taxes and fees may be refundable. For detailed information, check the fare rules associated with your ticket or contact Japan Airlines directly.

How to cancel a flight with Japan Airlines online?

Yes, you can cancel your reservation online through the Japan Airlines website. Log in to your account, go to "Manage Booking," and follow the instructions to cancel your flight.

How long does it take to receive a refund after cancellation?

Refunds are typically processed within 7 to 14 business days. However, the time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Are there any cancellation fees for international flights?

Cancellation fees for international flights depend on the fare type and route. Some tickets may incur higher fees, while others might be eligible for a full or partial refund. It is recommended to review the fare rules or contact Japan Airlines for specific information.

Can I change my flight instead of canceling it?

Yes, Japan Airlines allows flight changes for most tickets, though change fees and fare differences may apply. You can change your flight online or by contacting Japan Airlines customer service.

What happens if Japan Airlines cancels my flight?

If Japan Airlines cancels your flight, you are entitled to a full refund or rebooking on an alternative flight. You may also be eligible for compensation depending on the circumstances of the cancellation.

Is there a cancellation policy for award tickets booked with miles?

Yes, award tickets booked with miles can be canceled, but there may be a mileage redeposit fee. The fee varies depending on the frequent flyer status and ticket conditions. Check the JAL Mileage Bank rules for specific details.

Can I get a refund if I miss my flight?

Usually, if you miss your flight, it is considered a no-show, and no refunds are provided for non-refundable tickets. However, exceptions may apply in cases of emergency or unforeseen circumstances, subject to airline discretion.

How can I contact Japan Airlines for cancellation and refund inquiries?

You can contact Japan Airlines through their customer service hotline, available on their official website, or by visiting a Japan Airlines office. Moreover, inquiries can be made through the "Contact Us" section on the Japan Airlines website.