The Aer Lingus cancellation policy varies depending on factors such as your route and the type of fare you've purchased. Few tickets are fully refundable whereas others are partially refundable and other fares such as Saver, Plus, and Smart are non-refundable. Here is a snapshot of Aer Lingus flight cancellation policy. For flights to/ from the United States you get an option to cancel within 24 hours of booking and you get a refund within 7 days.
Aer Lingus Cancellation Policy offers various options based on the fare type:
Within Europe:
Saver and Plus Fares are non-refundable, including booking and administration fees, as well as additional charges like baggage, meals, and seat fees.
Advantage and AerSpace Fares can be canceled and refunded up to 2 hours before departure. In case the actual fare was non-refundable and gets changed later only the fare difference would be eligible for the refund. Hence, the other fees remains non- refundable.
On transatlantic flights:
Saver and Smart Fares are non-refundable, including associated fees.
Flex Fares can be canceled and refunded with a 2-hour notice before departure. In case upgraded from a non-refundable fare, only the fare difference would be eligible for a refund, with other fees remaining non-refundable.
Business Fares can be canceled with a refund subject to a 15% deduction plus government taxes, provided cancellation occurs before departure. Fare differences from upgrades qualify for a refund, but booking and administration fees do not.
Business Flex Fares qualify for a full refund before departure, with the same conditions regarding fare differences and fees as Business Fares.
Additional cancellation options include:
Bereavement option for canceling flights and refunding tickets in case of the death of a traveling companion or immediate family member.
Canceling and refunding duplicate flight bookings within 24 hours of booking.
Canceling and refunding flights rescheduled by Aer Lingus or canceled by the airline.
Passengers can also opt for a voucher, itinerary change, or full refund in case Aer Lingus cancels their flight.
If you’re still in doubt and looking out for help, dial +1-866-410-8128 to connect to live agents who would further assist you with your cancellation process.
Aer Lingus Flight Cancellation Rules
Here are a few important guidelines for The Aer Lingus cancellation policy
Cancellations should be made at least 2 hours before the scheduled departure time to prevent forfeiting the entire fare except for government taxes.
Refund requests must be submitted before the ticket's expiration date and within 1 month of the travel date using the Aer Lingus Refund Request Form.
Canceling flights segments within a multi-segment itinerary will incur change fees and fare adjustments.
The Aer Lingus cancellation policy varies based on the fare type purchased.
Administration fees may apply to refunds.
If the ticket was purchased through a third party, such as a travel agent or online agency, cancellation requests must be directed to them.
Refunds will be issued to the original payment method.
Once a booking is canceled, it cannot be reinstated.
Services and fares already utilized will not be refunded.
Cancellation of bookings with only infants and children remaining will not be permitted for all adult passengers.
24-Hour Flight Cancellation Policy
The Aer Lingus 24-hour cancellation policy specifically applies to flights involving travel to or from the United States. According to this policy, passengers are permitted to cancel their flight reservations without incurring any penalties if they meet the following criteria:
It's necessary to cancel the flight within 24 hours of booking.
A Refund Request Form must be submitted within 24 hours of purchasing the ticket.
The reservation must have been made at least one week (168 hours) prior to the scheduled departure of the flight.
This policy is mandated by regulatory requirements outlined in the US Department of Transportation 259.5(b)(4) and is applicable to all tickets, irrespective of their fare conditions.
Aer Lingus Cancellation Policy Due to Bereavement
As per Aer Lingus cancellation Policy, If you need to cancel your Aer Lingus flight because of the death of an immediate family member or traveling companion, you should complete the Refund Request Form and provide a copy of the death certificate. Following this submission, your refund will be processed and credited back to the original method of payment. Immediate family members, as defined by Aer Lingus' cancellation policy, encompass various relatives such as spouses, parents, children, grandparents, grandchildren, siblings, parents-in-law, siblings-in-law, and other related individuals.
Aer Lingus Cancellation Policy Due to Illness
If you or an immediate family member falls ill after beginning your journey and you've already used part of your ticket, Aer Lingus does not permit cancellations.
However, you can request an extension of your ticket's validity in the same class of service for a maximum of 3 months or until you're deemed fit to travel again, whichever comes first.
Valid proof of illness, like a medical certificate, is required for this extension request.
If your ticket includes stopovers, the validity will be extended for up to 3 months from the date you're declared fit to travel, as per the medical certificate.
An exception is made for completely unused tickets, including non-refundable ones:
You can either claim a full refund or receive a credit for the non-refundable portion of your fare, which can be used by you or someone else for future travel.
To qualify for these options:
Your ticket must be entirely unused.
You must promptly inform the airline about your illness.
Documentary evidence, such as a medical certificate, must be provided.
Aer Lingus Cancellation Policy for Duplicate Bookings
In case you accidentally booked the same flight twice, inform Aer Lingus within 24 hours using the Refund Request Form. If the passenger names and travel plans are identical on both bookings, the amount paid for the latest reservation will be refunded.
Aer Lingus Cancellation Policy Due to Canceled Flights
If your flight on Aer Lingus gets canceled because of any disruptions, you have the right to request a refund for the affected flight. To initiate the refund process, you need to complete and submit the Disrupted Flights Refund Form online.
Aer Lingus Cancellation Policy -Points to Remember
To avoid forfeiting the entire amount of your ticket (excluding government tax), ensure you cancel your ticket at least 2 hours before the scheduled departure time.
In case Aer Lingus airlines cancels your flight, you must fill out the Refund Request Form within one month from the booking date. The eligible refund amount will be credited back to your original form of payment within 7 days, and you will receive notification via email.
If your ticket was booked directly through Aer Lingus airlines and your flight is canceled, you have several options:
Request a voucher, which will cover the full value of your flight ticket, including taxes, charges, and any additional purchases, sent to you via email.
Change your flight's date or destination for free using the Manage Trip feature, provided you do so at least 2 hours before the scheduled departure time. If the new flight is more expensive, you'll only need to pay the fare difference.
Contact Aer Lingus airlines for alternative flight arrangements via phone numbers provided for different regions.
Apply for a complete refund of your ticket.
To avoid forfeiting the entire amount of your ticket (excluding government tax), ensure you cancel your ticket at least 2 hours before the scheduled departure time.
In case Aer Lingus airlines cancels your flight, you must fill out the Refund Request Form within one month from the booking date. The eligible refund amount will be credited back to your original form of payment within 7 days, and you will receive notification via email.
If your ticket was booked directly through Aer Lingus and your flight is canceled, you have several options.
Note: For any further inquiries consider contacting Aer Lingus agents at +1-866-410-8128 for immediate help.
Aer Lingus Cancellation Policy for Flights within Europe
According’ to Aer Lingus Flight cancellation policy:
Aer Lingus Cancellation Policy for Transatlantic Flights
How to Cancel an Aer Lingus Flight
Here are the various options available to cancel an Aer Lingus flight booking:
If you bought your ticket directly from Aer Lingus via their website, mobile app, or call center/ticket counter, you have two options:
Cancel your booking by phone.
Fill out the Refund Request Form online. If you purchased your ticket through a travel agent, you should reach out to them directly for cancellation. For award ticket cancellations, it's best to contact Aer Lingus' local reservations office directly.
Third-Party Refunds
According to Aer Lingus' policy for ticket cancellations, if you've booked your ticket through a third party such as an online agent, travel agent, or another airline, you'll need to get in touch with the entity from which you made the purchase to request the cancellation and refund.
Cancellation Fees by Fare Type
The fees for canceling your Aer Lingus booking will vary based on your ticket's fare conditions, travel class, and route. You can find specific details about cancellation fees on your ticket.
Cancellation Policy for Flights within Europe
Here are the cancellation terms for Aer Lingus flights within Europe:
Saver and Saver Plus Fares are non-refundable, and additional fees like seat, baggage, meal, and administration fees are also non-refundable.
Advantage and Advantage Plus Fares allow full refunds if canceled at least 2 hours before departure. However, if the fare was originally non-refundable and later changed, only the fare difference is eligible for refund. Similar to Saver fares, additional fees remain non-refundable.
Cancellation Policy for Transatlantic Flights
Here are the cancellation terms for Aer Lingus transatlantic flights:
Saver and Smart Fares: These are non-refundable, and additional fees like seat, baggage, meal, and administration fees are also non-refundable.
Flex Fares: Fully refundable if canceled up to 2 hours before departure. If originally non-refundable and later changed, only the fare difference is eligible for refund. Similar to Saver fares, additional fees remain non-refundable.
Business Fares: Fully refundable minus 15% + unused government taxes if canceled before departure. If upgraded, only the fare difference can be refunded. Administration fees are non-refundable.
Business Flex Fares: Fully refundable if canceled before departure. If originally non-refundable and later changed, only the fare difference is eligible for refund. Administration fees are non-refundable.
How to Know if Your Aer Lingus Flight Ticket is Refundable
The Aer Lingus refund policy states that certain fare types are fully refundable if canceled at least 2 hours before departure. These include Advantage and Advantage Plus fares for flights within Europe, as well as Flex and Business Flex fares for transatlantic flights. Business fares are also refundable but are subject to a 15% deduction along with any unused government taxes. You can check the refundability of your ticket by reviewing the fare details on your ticket, contacting Aer Lingus directly, or consulting your travel agent if you booked through one.
Flight Cancellation Compensation
If Aer Lingus cancels your flight departing from or arriving at an EU airport, you have several rights:
You can request a full refund for the unused portion of your ticket, which must be provided within 7 days through cash, bank transfer, bank order, or check.
If your onward journey becomes pointless due to the cancellation, you can ask for a return flight to your initial departure point.
Alternatively, you can opt for a rerouted flight to your final destination under similar conditions, subject to seat availability.
If the rerouted flight departs at least 1 day later than your original flight, you are entitled to free hotel accommodation if necessary, along with transportation to and from the airport.
Additionally, if your flight is canceled, you are entitled to:
Meals and refreshments during the delay.
Two means of communication (such as emails, phone calls, fax, or telex messages).
Regarding compensation:
The amount of compensation depends on the flight distance, ranging from EUR 250 to EUR 600.
Compensation may be reduced by 50% if the rerouted flight's arrival time is delayed by a certain period, depending on the flight distance.
Exceptions to compensation include being notified of the cancellation well in advance, being offered a rerouting option close to the original departure time, or if the cancellation is due to extraordinary circumstances beyond Aer Lingus' control.
Frequently Asked Questions on Aer Lingus Cancellation Policy
Describe Aer Lingus cancellation Policy?
Aer Lingus Cancellation Policy
Flights to/from the United States
You can cancel a flight booking to or from the United States without penalty if you:
Cancel within 24 hours of booking, and
Submit the Refund Request Form within 24 hours of purchase to cancel flight , and
Book your ticket at least 7 days before your flight’s departure.
Flights within Europe
For flights within Europe, the following types of fares are eligible for a full refund:
Advantage
Advantage Plus
For transatlantic flights, the following types of fares are fully refundable:
Flex
Business Flex fares
Business fares are partially refundable, deducting 15% of the fare plus any unused government taxes.
Saver Plus Fares on European routes and Saver and Smart Fares on transatlantic routes cannot be refunded. Only government taxes will be refunded upon cancellation.
Other Cases
In the situation of the death of an immediate family member or traveling companion, you can cancel your flight booking and request a refund. You'll need to submit a Refund Request Form along with a copy of the death certificate.
If you've mistakenly made a duplicated flight booking, you're eligible for a refund if you inform Aer Lingus within 24 hours of booking by submitting the Refund Request Form.
You can claim a refund on a flight rescheduled by Aer Lingus by filling out the Refund Request Form and submitting it before your flight’s departure.
For a canceled Aer Lingus flight, you have the option to claim a full refund or apply for a travel voucher for future use. Additionally, you can make changes to your date and/or travel destination without incurring any penalty.
Is it allowed to cancel an Aer Lingus flight within 24 hours?
If you have purchased a flight to/from the United States at least 7 days prior departure, you’re allowed to cancel it within 24 hours of booking and receive a full refund, regardless of your fare type. You must cancel and apply for a refund by filling out Aer Lingus’ Refund Request Form.
What can happen if I cancel a non-refundable Aer Lingus ticket?
If you cancel a non-refundable ticket on Aer Lingus after the 24-hour grace period (as indicated above), your entire fare (incl. booking and administrative fees) will be forfeited. Only the government taxes will be refunded back.
Am I eligible for compensation if my Aer Lingus flight is delayed by 2 hours?
You have your rights to claim compensation if Aer Lingus cancels a flight to or from an airport in the EU less than 7 days prior your travel date if:
Your flight’s distance is not more than 1500 km, and
The alternative/rerouted flight offered by Aer Lingus departs up to 1 hour before your original flight and lands 2 hours later (or more) than the originally scheduled flight, and
The reason of the delay is within the airline’s control
(i.e., the reason of the delay must not be due to extraordinary circumstances over which the airline has no control)
The amount of compensation in such a scenario is EUR 125. For details on how much compensation you’re eligible to under what circumstances, refer to the section titled Aer Lingus Flight Cancellation Compensation.
How can I know whether my Aer Lingus booking is refundable?
You can know the refundability status of your Aer Lingus flight ticket by going through the fare conditions on your ticket or confirmation email, or contacting Aer Lingus or your travel agent on phone.
What are the steps of flying on Aer Lingus?
You can cancel your flight on Aer Lingus as follows:
On the phone by calling .
If you purchased your ticket directly through Aer Lingus, you can cancel your flight by phone (as above) or online by submitting the online Refund Request Form at least 2 hours prior to your flight’s departure.
If you purchased your ticket through a travel agent or an online website, reach out to them directly.
If you booked an award ticket, connect with the Aer Lingus on or your local reservations office.
How to cancel my Aer Lingus flight online?
You can cancel an Aer Lingus flight online by completing and submitting the airline’s Refund Request Form at least 2 hours prior to your flight’s scheduled departure time. You can also do it with a customer service number +1-866-410-8128 ( available 24/7 ).
Can I cancel an Aer Lingus flight?
You can cancel an Aer Lingus flight (except Saver and Plus Fares) up to 2 hours prior departure. However, you cancel all types of fares (incl. Saver and Plus Fares) in the following situations:
If you cancel a flight to/from the U.S. within 24 hours of booking if your flight is at least 7 days later.
If an immediate traveling companion/family member dies and provide a copy of the death certificate prior to your flight’s departure.
If you make a duplicate booking and connect the airline within 24 hours.
If your flight is rescheduled by Aer Lingus
If your flight is canceled by Aer Lingus
Can I apply for a refund online?
If you booked your ticket through Aer Lingus’ website, mobile app, or call center and want a refund, click on the Refund Request Form and submit your request or you can also reach out to the airlines through Aer Lingus contact number . But if you purchased your ticket via a travel agent or a third party, you will have to contact them directly.
How do I get the Aer Lingus canceled flight claim form?
If your flight was canceled due to a disruption and you want to claim a refund, you must fill out and submit the online Disrupted Flights Refund Form. After you fill and submit the form, your flight booking will be canceled and your refund will be processed.
How long does it take Aer Lingus customer service to respond?
After you submit your enquiry Aer Lingus would get back to you within 24 hours.
What are Smart fare options for Aer Lingus?
Aer Lingus Smart fare option, which involves a checked bag, free seat selection and more, is still available as always and offers passengers the best value across the Atlantic. If you want to enjoy all the extras that have always been included - you can make the Smart choice.
Who are Aer Lingus Partners with?
Aer Lingus is partners with various airlines, including:
Aer Lingus Regional
Air Canada
Alaska Airlines
American Airlines
British Airways
Iberia
JetBlue
United Airlines
Can I cancel my flight using the Aer Lingus app?
Yes, Aer Lingus has an option to cancel your flight using its app.
+1-866-410-8128
