JetBlue has revised its cancellation policies to be highly customer-friendly. Now, you can cancel all tickets (excluding Blue Basic) without incurring any cancellation fees.
As per the current JetBlue Airlines cancellation policy:
Cancellation of Blue, Blue Extra, Blue Plus, and Mint fares before departure does not include any cancellation fees.
You can also opt for a confirmed same-day switch for USD 75 per passenger, excluding Mosaic members and Blue Extra fares, who are exempt from this fee.
Cancellation fees for Blue Basic fares are as follows:
USD 100 per passenger for flights within North America, the Caribbean, and Central America.
USD 200 per passenger for all other routes.
You also have the option to make a same-day confirmed switch for USD 75 per passenger, with the exception of Mosaic members who are exempt from this fee.
Note:
A non-refundable fee of USD 25 per passenger will be applied for cancellations made by phone. However, you can prevent this fee by canceling online at JetBlue.com or through chat.
When you cancel a non-refundable fare, the fare amount will be refunded as a JetBlue Travel Credit for future travel with JetBlue, usually valid for up to 12 months. You can access the details through your Travel Bank account.
If you've booked your ticket through a third party, please contact them directly for assistance with cancellations.
JetBlue Cancellation Policy 24 Hours
If you've purchased your ticket at least 7 days before your flight's departure date, you can cancel it up to 24 hours of booking without paying any additional cancellation charges. JetBlue 24-hour cancellation policy validates all ticket types, including non refundable tickets but excludes JetBlue Vacations bookings.
You can make 24-hour cancellations online through JetBlue.com or by phone.
For quick assistance you can dial +1-866-410-8128 to connect to our live agents.
JetBlue Cancellation Policy for Non-Refundable Tickets
If you cancel a nonrefundable ticket, the funds you've paid will be transferred to your JetBlue Travel Credit for future use.
If you fail to cancel a non-refundable flight segment prior to your departure, all payments made by you, including optional purchases, will be waived.
JetBlue Cancellation Policy for Refundable Tickets
Refundable tickets are more expensive, yet offer greater flexibility. According to JetBlue Airlines cancellation policy, you can cancel any refundable ticket and get a full refund back to your original form of payment, unlike other ticket types where you would generally receive a travel credit.
If you fail to cancel a refundable flight segment before departure, the amount you've paid will be provided to you as a JetBlue Travel Credit.
JetBlue Refund – How to Know if Your JetBlue Flight Ticket is Refundable
To determine if your JetBlue flight ticket is refundable:
Check the fare details on your electronic ticket.
Contact the JetBlue call center via phone,or
Inquire with your travel agent if you've booked through them.
JetBlue Cancellation Policy For Award Tickets
When you cancel a flight ticket bought with TrueBlue points, your points will be returned to your TrueBlue account, provided the following conditions are met:
You can only cancel a flight segment that hasn't been traveled.
It's not possible to cancel just one leg of a roundtrip journey.
JetBlue Mosaic Cancellation Policy
Under JetBlue's cancellation policy for Elite status members, Mosaic status members (excluding Blue Mosaic) can cancel a non-refundable ticket free of charge before departure. Mosaic status can be attained by either flying 30 flight segments and earning 12,000 flight points within a calendar year or by earning 15,000 flight points within a calendar year.
If a Blue Mosaic status member cancels a non-refundable fare before departure, the entire fare (excluding Extras) will be forfeited.
JetBlue Cancellation Policy for Government or Military Personnel
JetBlue's cancellation policy for government employees and military personnel traveling on special fares permits them to cancel their flight and receive a full refund, even if they fail to show up for the flight.
JetBlue Cancellation Policy Due to Death
In case of the death of a ticketed passenger, JetBlue's flight cancellation policy permits for a full refund on the fare of the deceased passenger and their accompanying companion(s). To receive a refund, the request should be submitted within 14 days of flight cancellation, as well as a copy of the death certificate. For assistance with such requests or for third-party bookings, just dial +1-866-410-8128 .
In the event of the death of an immediate family member of a ticketed passenger, JetBlue Airlines' cancellation policy may offer a fee waiver upon submission of supporting documentation such as a copy of the death certificate, obituary, or funeral program. For assistance with third-party bookings or further inquiries, please contact at +1-866-410-8128 for a prompt solution . An immediate family member, as stated by JetBlue Airlines, includes the passenger's (or passenger’s spouse’s) parent, grandparent, great-grandparent, spouse, child, grandchild, great-grandchild, brother, or sister. This also includes step-relatives as stated before.
JetBlue Cancellation Policy Due to Illness
In the case of a passenger's family member falling ill, JetBlue cancellation policy does not allow the cancellation of a non-refundable flight ticket. Yet , passengers have the option to modify their travel date by transferring the ticket into an open status ticket for future use, valid for up to 12 months from the original date of issue, including the applicable change fee. Refundable tickets, on the other hand, can be canceled before the departure without paying any fees.
JetBlue No-Show Policy
Failure to cancel a non-refundable flight segment before departure will result in forfeiture of the entire amount associated with that segment, unless the passenger holds a special government or military ticket. This includes additional fees for extras such as Even More Space, Even More Speed, and baggage fees for additional bags.
JetBlue Cancellation Policy For Canceled Flights
In the event that JetBlue cancels your flight for any reason, you have the option to:
Receive a credit in your JetBlue Travel Bank.
Board the next available flight without extra charges.
Obtain a complete refund if a new flight cannot be arranged within 2 hours.
Below are the policies for JetBlue flight cancellations and delays caused by irregularities.
In cases where JetBlue cancels your flight due to a controllable irregularity and alternative transportation isn't available within 1 hour, you're eligible for compensation in the form of future travel credits. The compensation amounts are as follows:
USD 50 if the flight is canceled within 4 hours of departure.
USD 100 if the flight is canceled after the scheduled departure time.
If your JetBlue flight experiences a delay due to a controllable irregularity, you're entitled to the following compensation in the form of future travel credits:
Compensation Due to Overbookings
If you've been involuntarily denied boarding on a JetBlue-operated flight due to overbooking, you're entitled to compensation of USD 1,550.
JetBlue Cancellation Fee
In line with the most recent JetBlue cancellation policy, only Blue Basic fares will be subject to cancellation fees as follows:
USD 100 for flights within the United States, the Caribbean, and Central America.
USD 200 for flights to all other destinations.
Moreover , all other fare types including Blue, Blue Extra, Blue Plus, and Mint, can be canceled without paying any penalties.
JetBlue Cancellation Tips
To cancel a JetBlue flight through phone, you'll have to submit the following details:
Passenger information, such as phone number , date of birth etc.
Confirmation number
Flight number
Date(s) of travel
To cancel your JetBlue flight online, you will need to submit the following information:
Your city of origin
Your confirmation code destination
Your last name
Online cancellation of your flight booking is not available under the following circumstances:
If your payment was made using a travel certificate or a JetBlue voucher.
If you have added a special service request (SSR) to your itinerary or if your return flight destination differs from your original flight, you'll need to contact JetBlue for assistance.
JetBlue travel credits can be utilized for online flight changes, cancellations, or covering the fare difference. However, they cannot be applied toward fees or service purchases, such as:
Pet fees
Baggage fees
Fees for unaccompanied minors
Fees for purchasing Even More Space seats
Note:
If you cancel a booking with multiple passengers, the cancellation will affect all passengers listed under that booking (as per the airline's policy).
Even if you have already made changes to a booking, it cannot be refunded and still may include a cancellation fee, even if you made cancellation within 24 hours of booking.
Canceling Your JetBlue Flight Booking
Here are various options to cancel your JetBlue flight booking:
To cancel tickets booked online from JetBlue's website, JetBlue mobile app, ticket counter, or call center, you can:
Login to your booking on JetBlue.com through Manage Trips.
Click on the specific booking and proceed to cancel it by following the prompts.
You can also cancel your booking by calling JetBlue customer service.
If you booked your ticket through a travel agent, contact them directly to cancel your booking.
To cancel award tickets, reach out to TrueBlue directly.
Call +1-866-410-8128 for instant support and get answers to all your questions within minutes .
Frequently Asked Questions on JetBlue Cancellation Policy
Can JetBlue flight cancellations be made for free?
Yes, Blue, Blue Extra, Blue Plus, and Mint fares can be canceled for free if done prior to the flight departure time.
What is the fee for changing JetBlue flights on the same day?
The fee for same-day flight changes is $75 per person , unless you are a Mosaic member or have a Blue Extra fare.
How much is the cancellation fee for Blue Basic tickets ?
For Blue Basic fare tickets , cancellation fees depends based on the destination:
$100 per person for journeys within North America, the Caribbean, and Central America.
$200 per person for all other destinations.
Does JetBlue offer refunds if we cancel our flight ?
Refunds are offered in the form of JetBlue travel credit, which can be utilized for future travel with JetBlue.
How to cancel a JetBlue flight?
JetBlue offers various ways for flight cancellation such as, you can do it online via the JetBlue website or through JetBlue mobile app, or by reaching out to the JetBlue customer service.
What is the duration of canceling a JetBlue flight?
Typically, you can cancel JetBlue flights for up to 24 hours before the scheduled departure time, but it's advisable to cancel as early as you can for better options.
Does JetBlue permit canceling a non-refundable flight?
Yes, It is allowed to cancel a non-refundable JetBlue flight, but you will obtain JetBlue travel credit instead of a cash refund.
What will happen in case I miss my JetBlue flight?
In case you miss your JetBlue flight, you may be eligible to rebook on a different flight, but this may incur fees and fare differences.
Can I cancel my JetBlue flight booking due to illness or emergency?
JetBlue may offer exceptions for cancellations due to illness or emergencies, but you may need to submit suitable documents.
Can a JetBlue flight get canceled if booked through a third party?
Yes, JetBlue flights if booked through a third party can usually get canceled , but you may need to reach out to the third party or JetBlue directly for assistance.
If you find all the lines busy you can call at +1-866-410-8128 for quick assistance.
What will happen if my JetBlue flight is canceled by the airline?
If your JetBlue flight is canceled through the airline, you may be entitled for a refund or rebooked on another flight at no extra cost.
Can I cancel my JetBlue booking and get a cash refund?
Cash refunds are not usually provided for canceled JetBlue flights, but you will get JetBlue travel credit instead.
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