Whether you have already booked a ticket or are considering booking one, this page will provide you with comprehensive information on the available options, including fee waivers that you may be eligible for.
Options For Postponing Flight
For all routes excluding Japan-Hawaii:
You can make a one-time change without paying any fee, by selecting a substitute flight.
Changes to flight tickets are allowed only if the alternative flight lies within the same duration.
For Japan-Hawaii routes:
Changes to flight tickets are permitted provided the alternative flight also lies within the same duration.
Changes to flight tickets are allowed, only if the alternative flight is also within the same period.
Here are some important points regarding flight changes:
For international flight tickets :
Rebooking can be done for free on the first, second, and subsequent sectors during this period.
After this period, the first change on the first flight sector can be done for free, and subsequent changes on subsequent sectors can also be made for free, as many times as needed.
For Award Tickets (JMB Partner Airlines/oneworld):
The new flight itinerary can be scheduled within 1 year from the date of purchase of the Award Ticket.
All flight changes must:
Be within the same booking class and fare type.
Depends on the seat availability.
If you booked your flight through a travel agent:
You must directly contact the travel agent to process any changes.
These guidelines ensure flexibility and ease when making flight modifications, while also accommodating various situations and ticket types.
Japan Airlines Flight Change Policy because of Schedule Changes/Cancellations
In the event that Japan Airlines changes or cancels your flight schedule, a notification will be sent to your registered email address, alerting you to the changes. Upon receipt of the email, you will have the option to either Accept or Decline the changes via the provided links in the email.
Alternatively, you can opt to confirm or reject the changes by contacting Japan Airlines via phone. Please note that accepting or declining changes can only be done through the links provided in the email or by phone, and not through the airline's website.
Step 1: Click on the URL provided in the email. Access the Manage Bookings section on the website and select "View reservations/changes and cancellations."
Step 2: Enter your JMB membership number or reservation number to access your flight booking details.
Step 3: Review your booking changes. On the Review Booking Changes page, select one of the following options:
Accept
Reject (Cannot Accommodate Changes)
Cancel and Refund
After selecting the reservation you wish to modify from the list that appears on the next page:
If you choose the Accept option:
If you've already purchased your ticket, retrieve your updated e-Ticket from the Reservation Details page.
If you haven't purchased your ticket yet, proceed with the ticket purchase before the specified purchase deadline on the Reservation Details page.
If you opt for Decline (Cannot Accommodate Changes):
Japan Airlines will contact you to discuss alternative flight options.
Please note the following:
You won't be able to access your booking details online if:
Your flight reservation includes an upgrade.
You've made changes to your cabin class or flight route.
There are any schedule changes within 48 hours of your flight's departure.
In such cases, Japan Airlines will contact you directly if your ticket needs to be reissued or for any important messages. This communication may occur at the airport if the information is received close to your flight's departure time.
Eligible tickets for these notifications include:
International JAL tickets starting with 131 that have experienced delays or cancellations.
International non-JAL tickets that include a reservation on a canceled or delayed JAL flight.
Please note: If your JAL award ticket was issued by another carrier, you should contact the mileage program of the respective carrier for assistance.
How Japan Airlines Flight Changes Are Made
If your flight has been rescheduled:
You will be automatically rebooked on the next available Japan Airlines (JAL) flight with seats available.
In exceptional cases where no JAL flights are available:
You may be rebooked on a flight operated by another carrier.
You will not be required to pay any fare difference if the alternative flight provided to you is more expensive.
Eligibility for Japan Airlines Flight Changes Online/Rebooking
You can rebook your ticket online through Manage Booking if your original flight ticket meets the following conditions:
Your ticket is an e-ticket.
You booked your ticket through the JAL website or mobile app.
You made payment for your ticket using a credit card.
The fare rules of your ticket allows reservation changes.
Your booking has not been upgraded.
Your booking does not include a lap infant.
You are making the changes at least 72 hours before your first flight. (Once your travel has commenced, changes can be made up to 24 hours before your original flight.)
Your booking does not include a 9B flight number (Deutsche Bahn Rail Services).
Your booking does not include paid seat services.
Japan Airlines Flight Change through Phone
When making changes to your flight booking via phone, ensure you have your e-ticket or receipt ready before contacting the local JAL Reservation Center/Office in your city. You will be required to verify your flight details, including your name, reservation/ticket number, flight number, and departure date. Once your ticket details are confirmed, the change procedure will be initiated.
Please note: Phone changes are subject to a non-refundable Ticket Service Fee of USD 50 per ticket for tickets issued in North America.
Frequently Asked Questions on Japan Airlines Flight Change Policy
Can I change my Japan Airlines reservation?
Yes, you can change your flight after booking. The eligibility to change flights and any associated fees or regulations depend on the fare type you booked. Some fares may include free changes, while others may require a fee.
How much is it charged for changing a flight with Japan Airlines?
The fees for changing a flight differ based on the fare type and the route. Usually, economy class fares have higher change fees, while business and first-class fares may have lesser or no change fees. Check your flight details or reach out to JAL customer service for specific information.
What options are available to change my Japan Airlines flight?
You can change your flight with Japan Airlines by:
Visiting the JAL website and accessing the "Manage Booking" section.
Contact JAL customer service through phone.
Visiting a JAL ticketing office.
Through the JAL mobile app.
What are the deadlines for making changes to my flight?
Changes must generally be made prior to the departure of your originally scheduled flight. The particular time frame can differ based on your fare type and destination, so it's recommended to check the specific terms and conditions of your ticket.
Can I change my Japan Airlines flight on the same day of departure?
Same-day modifications are allowed but based on seat availability and fare rules. There may be additional charges for making changes on the day of departure.
What if my new flight fare is more expensive than my original flight?
If your new flight is more expensive than your original flight, you will have to pay the fare difference including any change fees that may apply.
Can I change the date and destination of my Japan Airlines flight?
Yes, you can change both the date and the destination of your flight, depending on the availability and fare rules. Additional charges and fare differences may apply.
Are changes permitted for award tickets With Japan Airlines?
Changes to award tickets (tickets purchased with frequent flyer miles) depend on the availability and may include change fees. The specific rules and fees depend on the frequent flyer program and the fare class of the award ticket.
How to reach out to JAL customer service for flight changes?
You can contact JAL customer service via various channels:
Through phone (contact numbers are available on the JAL website).
Via the JAL website's contact form.
Through JAL's social media channels.
By visiting a JAL ticketing office.
+1-866-410-8128