Japan Airlines, being a non-EU airline, still depends on British and European regulations that can secure your rights to flight compensation under certain specifications .
To qualify for compensation from Japan Airlines, your delayed or canceled flight must depart from a European airport.
However, when flying to the UK/EU on an airline based outside of the UK/EU, passengers' rights are not secured by UK/EU legislation.
Look at the table below for further information:
Japan Airlines Compensation for Delayed Flights
You may be qualified for flight compensation if your Japan Airlines flight departing from a European airport was delayed by more than 3 hours. Anyways, compensation is only applicable if the delay was because of the airline.
For more details, you can contact us at our toll-free number +1-866-410-8128.
Japan Airlines Compensation for Canceled flight
Based on the reasons behind your Japan Airlines flight cancellation, you may qualify for compensation, a refund, or both!
When can I claim compensation for my canceled Japan Airlines flight?
You can claim flight compensation for a Japan Airlines flight if it was canceled less than 14 days before the original departure date.
Remember that Japan Airlines must be responsible for the cancellation. The right to compensation for Japan Airlines flights is applicable only to flights departing from European airports.
When can I claim a refund for my canceled Japan Airlines flight?
If your JAL flight was canceled, you may be eligible for a refund if either of the following event occurs:
The airline couldn't offer you an alternative flight. OR
You were provided an alternative flight but prefer not to take it.
How much compensation can I get for a delayed or canceled flight?
The amount of flight compensation (per passenger) varies depending on the distance of your flight:
For flights less than 1,500 km: Receive £220 per passenger.
For flights between 1,500 and 3,500 km: Receive £350 per passenger.
For flights of more than 1,500 kilometers within the EU: Receive £350 per passenger.
For flights of more than 3,500 kilometers outside of the EU: Receive £520 per passenger.
Can Japan Airlines really deny for compensation
Here are a few most common extraordinary situations :
Inclement weather conditions, such as dense fog, heavy rainfall, or thunderstorms.
Strikes, typically within the aviation industry (for instance, a strike by air traffic control workers at a specific airport). However, it's important to note that a strike by the airline's crew does not fall under extraordinary circumstances.
Political situations, such as a terrorist attack or general security concerns due to political unrest.
Natural disasters, such as volcanic eruptions and hurricanes.
Collisions between the aircraft and birds or other foreign objects.
Incidents involving ill or disruptive passengers.
Flight delays caused by airport staff, such as exceptionally long queues at security checkpoints.
How much time do I have to claim my Japan Airlines compensation and refund?
If your Japan Airlines flight departed from the UK, you have up to 6 years to file a claim after your flight.
However, if you were departing from another European country, different time limits may apply depending on:
The laws of the country of departure
The laws of the destination country
The laws of the country where the airline is headquartered
Frequently Asked Questions on Japan Airlines Compensation
Will I get compensation if my flight is delayed or canceled by Japan Airlines?
Japan Airlines compensates passengers in accordance with their Compensation Policy. Depending on the circumstances, you may be eligible for compensation such as vouchers, miles, or refunds.
How to claim compensation for a delayed or canceled flight?
To claim compensation, you typically need to contact Japan Airlines customer service either by phone, email, or through their website. Provide details of your flight, including booking reference and any relevant documentation.
What types of compensation does Japan Airlines provide for delays or cancellations?
Compensation may vary depending on the severity of the delay or cancellation. It could include vouchers for meals, accommodation, transportation, or refunds for unused tickets.
Are there any circumstances where Japan Airlines does not provide compensation for delays or cancellations?
Japan Airlines may not provide compensation if the delay or cancellation is due to extraordinary circumstances beyond their control, such as severe weather, air traffic control strikes, or security threats.
How much time does it take to receive compensation from Japan Airlines?
The time it takes to receive compensation can vary depending on the complexity of the case and the airline's internal processes. Japan Airlines typically strives to process compensation claims in a timely manner.
Can I receive compensation if I miss a connecting flight due to a delay with Japan Airlines?
Japan Airlines may provide compensation if the delay on their part causes you to miss a connecting flight, subject to their Compensation Policy terms and conditions.
What should I do if I'm not satisfied with the compensation offered by Japan Airlines?
If you're not satisfied with the compensation offered, you can escalate your case with Japan Airlines customer service or seek assistance from relevant consumer protection agencies or regulatory bodies.
Does Japan Airlines compensate for lost or damaged baggage?
Yes, Japan Airlines typically offers compensation for lost or damaged baggage in accordance with their Baggage Policy. Passengers should report any issues with their baggage immediately upon arrival.
Are there any restrictions or limitations to Japan Airlines compensation policy?
Japan Airlines compensation policy may have certain restrictions and limitations outlined in their terms and conditions. Passengers should review these carefully before making a claim.
Is compensation guaranteed for all delays or cancellations with Japan Airlines?
Compensation eligibility is determined based on various factors, including the reason for the delay or cancellation and applicable regulations. Japan Airlines evaluates each case individually to determine compensation eligibility.
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