Emirates prioritizes passenger comfort and ensures a seamless, enjoyable travel experience. Special assistance is a top priority, with dedicated programs in place to support passengers requiring help. This service covers end-to-end travel, available when requested during booking or at least 48 hours before departure. Customers facing mobility challenges can access expert assistance whenever needed.
Below is a comprehensive overview of Emirates' service offerings to meet these needs.
Special Assistance Offered by the Emirates
Emirates provides comprehensive special assistance services for passengers with limited mobility, visual impairments, and those who are deaf. Their Special Assistance team ensures a range of support services, including escort assistance. Here’s what Emirates offers:
Emirates Special Assistance for Passengers with Limited Mobility:
Emirates offers wheelchair assistance free of charge.
If you are traveling with a battery-powered wheelchair or mobility equipment, provide details (size, weight, battery specifications) to the Emirates airport desk at least 48 hours before your flight.
You can transport your wheelchair or mobility equipment without additional charge.
Key Points of Emirates Mobility Assistance Program:
Notify Emirates of your wheelchair requirement at least 48 hours before departure.
Wheelchair assistance is available at all airports, from the entrance to the boarding gate, for flight connections, and from the aircraft to the terminal or vehicle pickup.
All Emirates aircraft are equipped with accessible wheelchairs.
Passengers in wheelchairs are allocated aisle seats with movable armrests, facilitating easier seat transfers.
Ensure you select an appropriate seat during online check-in or through your travel agent.
Emirates strives to ensure all passengers have a comfortable and accommodating travel experience, especially those requiring special assistance.
Things To Consider For Getting Special Assistance
When requesting special assistance from Emirates Airlines, here are some important factors to keep in mind:
Transporting Wheelchairs and Assistive Devices:
Emirates allows free transportation of both motorized and non-powered wheelchairs, subject to size and weight restrictions.
Availability of Wheelchairs:
Wheelchair availability on Emirates flights is on a first-come, first-served basis.
Carrying Medical and Assistance Devices:
In addition to carry-on luggage, Emirates permits passengers to bring up to 2 certified medical and assistance devices into the cabin free of charge.
Larger or heavier wheelchairs or assistance devices that cannot fit in the cabin will be stored by Emirates.
Gate Delivery of Wheelchairs:
If you wish to bring your wheelchair up to the gate, arrive at the airport earlier than your regular check-in time.
Electric wheelchairs and motorized scooters are required to be checked in at the main check-in desk.
Battery-Powered Mobility Aids:
Passengers with battery-powered mobility aids must provide details including weight, dimensions, and battery type to Emirates.
Manufacturers' instructions should be carried for devices that may need to be disassembled and reassembled.
Cane or Crutches:
During takeoff and landing, ensure that canes or crutches are stowed under your seat, lying flat and not obstructing passage.
Emirates Airlines aims to provide comprehensive support and ensure a comfortable travel experience for passengers requiring special assistance.
Special Assistance Services Offered by Emirates Airlines
Emirates Airlines provides a range of special assistance services to ensure a comfortable travel experience for passengers with specific needs:
Passengers who are Deaf or Hearing Impaired:
Notify Emirates of your special assistance requirements when booking or contact their local office if you've already made a reservation.
Emirates provides access to flight-related information at the airport, including announcements and gate changes.
Personalized safety briefings can be requested onboard.
Use hearing aid-compatible headphones and view movies and safety instructions with captions.
Emirates' service finder helps locate specific amenities and services.
Passengers who are Visually Impaired or Blind:
Travel with a guide dog seated in the cabin at your feet, free of charge.
Notify Emirates at least 48 hours before departure about traveling with a guide dog.
Guide dogs remain at your feet throughout the flight, ensuring clear access to emergency exits and aisles.
Provide necessary documentation and health-related permits for your guide dog.
Emirates offers Braille safety briefing cards and flight menus read aloud by flight attendants.
Passengers Requiring Escorts:
Emirates' assistance for passengers includes escort services for those requiring medical attention, using an incubator or stretcher, or who have cognitive impairments.
Cabin crew can assist with moving around the aircraft and retrieving items from overhead lockers.
For personal care, lifting, or medication administration, passengers must arrange for a designated attendant.
Medical Assistance Onboard:
Emirates offers medical assistance services free of charge.
Passengers requiring medical assistance should complete a medical form before flying.
Carry prescription medication and ensure compliance with local regulations regarding medication possession.
Pre-boarding Assistance:
Passengers needing Emirates airport assistance during boarding can request special assistance.
They are seated before general boarding begins for convenience.
Onboard, Emirates provides accessibility aids including onboard wheelchairs and seats with movable armrests.
Traveling with Airway Equipment:
Travel with PAP or CPAP devices without a medical certificate, provided they meet weight and dimension limits and do not impede traffic.
Carry sufficient batteries for the duration of the flight and ensure they are properly packaged.
Traveling with Service Animals:
Guide dogs and psychiatric assistance dogs travel free of charge in the cabin or designated cargo area, depending on the route.
Notify Emirates at least 48 hours before departure about traveling with a service animal and ensure all health exams and permits are in order.
Emirates Airlines strives to provide comprehensive support and accommodation for passengers requiring special assistance throughout their journey.
Frequently Asked Questions On Emirates Special Assistance
How to book wheelchair assistance with Emirates?
Yes, passengers can book wheelchair assistance with Emirates by contacting their customer service department, or they can opt for the service online 48 hours before the scheduled flight.
How to complete the process of Emirates wheelchair assistance booking?
To complete the wheelchair assistance booking process, please contact your local Emirates customer service team. A customer support executive will assist you with the reservation and provide the necessary information to finalize the booking.
How to request wheelchair assistance with Emirates?
Yes, you are free to book wheelchair assistance services in Emirates by getting in touch with the local emirates service provider. Additionally, you can arrange this online 48 hours before your flight's departure. Emirates provides mobility devices tailored to your needs.
How to get flight assistance for elderly passengers with Emirates?
To obtain flight assistance for elderly passengers, you must complete the special assistance booking process. This can be done by contacting your local Emirates customer support team.
What is the cost of Emirates wheelchair assistance?
As per Emirates special assistance policy, the wheelchair assistance is available free of cost to passengers who need it.
How to add wheelchair assistance with Emirates?
Passengers need to contact the airline's customer service department after booking their flight. Alternatively, they can add a wheelchair through the Emirates Manage Booking section up to 2 days before the flight departure.
How to get Emirates wheelchair assistance online?
As per Emirates Special Assistance guide, there are two ways to book wheelchair assistance with Emirates. The first method is online, which you can do while making your booking. Select your flight and choose the type of assistance you need, including a wheelchair if required. You can also book this later, but make sure to do it at least 48 hours before the scheduled departure time.
The second method is via phone. You can call the local Emirates customer service to book wheelchair assistance. The customer support team will help you with the booking process and provide information regarding special assistance.
How to opt for Emirates elderly assistance?
To opt for Emirates elderly assistance, initiate the request at the time of booking your flight. Choose your flight and select the type of assistance you need during travel. Alternatively, you can contact the local Emirates support team to book wheelchair or elderly assistance services. For further help, you can also reach out to one of our experts at +1-866-410-8128.
+1-866-410-8128