Allegiant Air is a leading low-cost carrier known for offering affordable travel options across the United States. When it comes to lost and found services, Allegiant Air is committed to helping passengers recover their belongings and address any issues related to delayed or damaged baggage.
If you find yourself missing an item or dealing with baggage issues, Allegiant's policy outlines the steps to take for reporting and resolving these situations. From handling damaged luggage to tracking down lost items on board or at the airport, Allegiant Air provides clear guidelines to assist you through the process. Here’s a comprehensive overview of what to do if you encounter such issues.
Guidelines for Lost and Found
Damaged Luggage
Allegiant Air isn’t liable for typical wear and tear, such as scratches, scuffs, or small rips.
Damage caused by over-packed bags or leaks from other passengers’ bags is not covered.
The airline is not responsible for manufacturer defects or damage due to poor bag quality.
Delayed Baggage
If your baggage doesn’t arrive with you, report it to Allegiant’s Lost and Found team at the airport.
You will receive a Property Irregularity Report (PIR) with a 13-character reference number.
For bags delayed over 5 days, complete a Property Questionnaire online and submit it with your PIR number.
Contents Damage, Delay, or Loss
Allegiant Air is not liable for personal items such as medications, important documents, artworks, or electronics unless on international flights covered by the Montreal Convention.
Lost and Found Procedures
At the Airport
Report lost items in public areas to Allegiant’s Lost and Found department.
Complete the lost item form with details such as brand, color, and unique features.
Chargerback manages the Lost and Found service and will provide updates via email.
Onboard the Plane
Complete the Allegiant Lost and Found form with detailed information about the lost item.
For electronics, include username and password information.
Chargerback will handle the search and provide retrieval instructions if the item is found.
Lost Travel Documents
Report lost passports to the passport office or consulate.
Found passports are handed over to local Customs or Airport Security.
Lost Currency
Found currency is secured and a receipt is placed inside the item.
Collect the electronic gift card for the lost amount from the Allegiant baggage claim team.
Lost Ticket
Contact Allegiant Air’s reservation team to receive a copy of your e-ticket.
Checked Baggage Guidelines
Allowed Items
Passengers can check items like shopping bags, cosmetic cases, and musical instruments at their own risk.
Fragile or perishable items should be tightly packed and do not pose a risk to other baggage.
By following these guidelines, passengers can efficiently handle lost and found situations and ensure their belongings are managed correctly. For any assistance, Allegiant's Lost and Found team is available to help.
Frequently Asked Questions On Allegiant Air Lost And Found Policy
How to report lost baggage on Allegiant Air?
To report lost baggage on Allegiant Air, you have several convenient options. You can visit the Allegiant Lost Baggage Office at the airport to file a report in person. Alternatively, you can send an email detailing your lost baggage issue, or complete the Lost and Found Form available on Allegiant's website. Each of these methods ensures your report is handled efficiently and helps in locating your missing items.
What happens to lost items found at the airport?
When items are found at the airport, the airline makes every effort to return them to their rightful owners. If the airline locates a lost item, it is held by the airline for up to 30 days. After this period, any unclaimed items are transferred to the airport authority.
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